דרושים » שירות לקוחות » Project Manager (Customer Experience / Deployment Delivery)

We are seeking a Digital Adoption Project Lead to join our SAP Embedded Program. This role is responsible for the end-to-end management and delivery of digital adoption initiatives embedded within SAP platforms, ensuring successful execution against agreed scope, timelines, and business outcomes.
The Project Lead acts as the primary point of ownership for assigned SAP platforms coordinating cross-functional resources, managing expectations, and driving delivery across complex SAP release cycles. This role focuses orchestrating delivery, stakeholder alignment, and program success.
So what will you actually be doing?
Project & Delivery Ownership
Own the end-to-end delivery cycle of SAP Embedded digital adoption projects, from intake through launch and post-go-live maintenance, including timelines, milestones, and ensuring high-quality delivery
Ensure delivery aligns with pre-agreed scope, success criteria, and program objectives.
Plan and coordinate resource allocation across our R&D, Solutions Engineers, Designers and supporting teams.
Drive regular project governance cadences, including status updates, risk reviews, and stakeholder check-ins.
Stakeholder Management
Serve as the primary point of contact for assigned internal customers, building and maintaining strong, trusted relationships with all stakeholders.
Act as an advocate for technical and operational needs within the SAP Embedded Program.
SAP Release & Environment Coordination
Maintain a deep understanding of SAP release cycles, system changes, and deployment timelines.
Coordinate adoption activities in alignment with SAP releases, upgrades, and process changes.
Ensure dependencies between SAP changes and digital adoption deliverables are clearly identified and managed.

We are looking for a highly motivated, collaborative, and customer-focused Program Manager to join our IoT division and lead customer programs end-to-end. This role is responsible for managing global customer accounts, ensuring successful delivery, and maintaining high levels of customer satisfaction across complex, multidisciplinary solutions.
Responsibilities:
Oversee customer accounts end-to-end, from the onboarding stage through maintenance.
Act as the primary point of contact and advocate for customer needs.
Manage existing accounts and new projects, ensuring customer satisfaction and successful delivery by monitoring key performance indicators (KPIs)
Build and maintain strong relationships with international customers through regular check-ins, ensuring their needs are met and identifying areas for improvement.
Manage multiple stakeholders, including government customers
Use project planning tools and CRM software to monitor and track project progress.
Handle all operational aspects of accounts, including billing, logistics, and partners coordination.
Collaborate with internal teams to ensure smooth project execution and customer support.
Provide technical support and knowledge as required.
Prepare and present reports on account status and project progress.
Develop and deliver training programs to educate customers on product usage and best practices.
Lead implementation efforts for new customers, ensuring smooth transitions and successful adoption of our solutions.

we are seeking a senior customer program manager - ai datacenter to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. as a key member of the customer program management team, this role will drive collaboration with major enterprise customers, cloud service providers, tier-1 partners, and oems. the ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.
what youll be doing:
define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.
translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.
act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.
provide ongoing post-deployment sustaining support, serving as case manager for field quality issues or high priority concerns with major enterprise customers, cloud service providers
monitor factory production schedules, yields, and blockers, collaborating with odm/contract manufacturers to resolve issues and meet operational targets with major enterprise customers, cloud service providers
proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (hardware, software, operations, business, quality, sales, and product teams), ensuring transparency and alignment.

We are looking for a highly motivated, collaborative, and customer-focused Program Manager to join our IoT division and lead customer programs end-to-end. This role is responsible for managing global customer accounts, ensuring successful delivery, and maintaining high levels of customer satisfaction across complex, multidisciplinary solutions.
Responsibilities:
Oversee customer accounts end-to-end, from the onboarding stage through maintenance.
Act as the primary point of contact and advocate for customer needs.
Manage existing accounts and new projects, ensuring customer satisfaction and successful delivery by monitoring key performance indicators (KPIs)
Build and maintain strong relationships with international customers through regular check-ins, ensuring their needs are met and identifying areas for improvement.
Manage multiple stakeholders, including government customers
Use project planning tools and CRM software to monitor and track project progress.
Handle all operational aspects of accounts, including billing, logistics, and partners coordination.
Collaborate with internal teams to ensure smooth project execution and customer support.
Provide technical support and knowledge as required.
Prepare and present reports on account status and project progress.
Develop and deliver training programs to educate customers on product usage and best practices.
Lead implementation efforts for new customers, ensuring smooth transitions and successful adoption of our solutions.

we are looking for a Salesforce Project Manager to join our MIS team and play a key role in evolving our growing Salesforce environment. This is a unique opportunity to work with a highly motivated, professional team that delivers business-critical Salesforce solutions across the organization. In this role, you will lead complex, end-to-end Salesforce initiatives, combining full project ownership, strong business analysis capabilities, and a solid understanding of Salesforce-based solutions. You will work closely with business stakeholders, internal users, and technical teams to design, deliver, and continuously improve Salesforce solutions supporting Sales, Service, and additional business domains.
Our work model is hybrid, combining remote and on-site work, allowing flexibility and productivity.
Responsibilities:
End-to-End Delivery: Lead Salesforce projects end to end, covering all lifecycle stages: initiation, requirements gathering, planning, execution, testing, deployment, and post-go-live support.
Business Analysis & Partnership: Work closely with users and stakeholders to deeply understand business needs, translate them into clear requirements, and ensure solutions fully address real business problems.
Project Leadership: Own timelines, scope, risks, dependencies, and priorities across multiple parallel projects.
Salesforce Implementation & Configuration: Collaborate with admins and developers on Salesforce configuration and delivery, including flows, validation rules, approval processes, automations, and integrations.
System Ownership & Continuous Improvement: Support ongoing system enhancements, maintenance, and optimization to ensure smooth daily operations and scalable growth.
Cross-Functional & Global Collaboration: Coordinate work between business teams, IT, R&D and else across different geographies.

As an Engagement Manager, you will report to the Director of Engagement Management on the Professional Services team. Your main goals are to work with the sales team to position services value, introduce implementation best practices, and support closing the license sale while setting up the customer for success. Your performance will depend on your ability to operate in a pre-sales environment, excel in setting expectations with customers for a comprehensive and sound delivery plan. You must demonstrate prescriptive solution design and display project delivery credibility while presenting comprehensive implementation proposals for customers and prospects
RESPONSIBILITIES
During the course of a project, be the primary customer interface and perform project management activities that ensure adherence to our methodology.
Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and digital transformation leadership Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
Work with our Sales team to develop Statements of Work, and then deliver the implementation against the contracted timelines and Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
Have difficult conversations regarding project issues, risk management, budget, and timeline and formally capture and communicate outcomes of those meetings.
Manage customer escalations and coordinate cross-functional teams to resolve critical customer issues, owning the communication back to the customer.
Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets. Assist with the planning, tracking, documentation and status updates for the project.
Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.

As a Senior Technical Program Manager at our company, you will be a pivotal liaison between the SW engineering group and other key teams like QA Automation, Devops and product. You will drive high-quality, on-time releases within our fast-growing Cortex product suite. This role requires a blend of sw technical domain knowledge, strong analytical skills, and a passion for driving change in a dynamic, fast-paced environment to ensure successful delivery.
Key Responsibilities
Orchestrate end-to-end delivery of complex software product capabilities by working closely with DevOps, QA automation, and Product teams.
Collaborate with product management to translate requirements into technical execution plans, defining realistic timelines and tracking cross-team commitments.
Proactively identify, mitigate, and communicate technical dependencies and risks affecting timelines to ensure alignment and accountability.
Drive and define change-management processes, including release planning, risk assessments, observability readiness, and post-launch validations.
Coordinate sprint plans and milestones across R&D, simplifying complex dependencies to ensure aligned delivery within broader program roadmaps.
Provide clear and concise communication to senior engineering leadership on execution status, architectural risks, and operational concerns, focusing on the details that matter.

We are making the future of Mobility come to life starting today.
At our company we support the worlds largest vehicle fleet operators and transportation providers to optimize existing operations and seamlessly launch new, dynamic business models - driving efficient operations and maximizing utilization.
We are looking for a Project Manager to join our R&D Team at our company. You will be responsible for managing our core projects and deliveries, coordinating people and processes to ensure on-time delivery, at a high level, and with full transparency. You will be the go-to person for everything involving a projects organization and timeline, tracking performance, and implementing process changes that are required to meet our goals.
In addition to leading core R&D projects, this role will own key Product Operations processes, ensuring product planning, launches, data governance, KPIs tracking, and cross-functional alignment are executed with excellence and scalability.
Projects at our company are a highly collaborative effort. Things here move quickly so youll need to think on your feet, breaking down complex problems into steps that drive our projects at high velocity.
What you'll do:
Work directly with R&D and Product Management in an extremely dynamic environment to ensure successful delivery.
Maintain visibility and transparency of all project and product performance aspects, including defining, tracking, and reporting on Product and R&D KPIs.
Encourage collaboration between teams and other stakeholders
Manage dependencies and mitigate risks
Conducting post-project evaluations and identifying opportunities for improvement
Optimizing the value, cost and managing relationships with different suppliers used by the RnD team, like cloud providers or development tools.
Plan and kick off internal and external projects of the company.
Own and optimize Product Operations processes across planning, discovery, execution, and release.
Track and analyze Product KPIs, ensuring visibility, data integrity, and actionable insights.
Coordinate product ceremonies, roadmap syncs, and cross-functional planning sessions.

We are looking for a hybrid, process-oriented professional - part Strategic PMO and part Business Operations strategist - who thrives on turning complex challenges into streamlined, repeatable, and scalable workflows. You are someone who possesses the situational awareness to anticipate operational gaps and the "Can-Do" approach to close them.
Your mission is to improve how we deliver, support, and scale world-class customer experiences, ensuring we consistently meet and exceed our service standards as we grow.
Key Responsibilities
Strategic Initiative Execution: Take full ownership of the end-to-end delivery of key initiatives within the Customer Office. You will drive complex and diverse projects - such as new service delivery models or cross-departmental technical integrations - with precision and speed.
Internal Consulting & Discovery: Act as an internal consultant by independently conducting research on new concepts and technical subject matter. You will perform root-cause analysis on operational friction points to propose "best-in-class" solutions.
Business Impact Tracking: Define and track success metrics for specific initiatives, correlating internal process improvements to external customer outcomes (e.g., reduction in churn or increased speed-to-value).
Change Execution: Lead the "internal launch" of new processes or tools, ensuring clear communication, documentation, and high adoption rates across all affected teams.
Risk & Dependency Management: Proactively identify "blind spots" between departments, managing dependencies to ensure that internal technical shifts don't disrupt the customer experience.
Operational Visibility: Define and monitor KPIs. You will build and maintain the dashboards that provide the visibility and accountability necessary for data-driven decision-making.

The Customer Excellence group is the operational backbone of the Customer Organization at our company. Our mission is to build the strategies, tools, and processes that allow us to deliver and scale world-class customer experiences. We are looking for a Customer Enablement Team Lead to own the execution of these programs and drive high-performance standards across our global teams.
This is a high-impact, player-coach role. You will lead a small team of specialists while remaining a hands-on contributor, directly owning the enablement framework for our Customer Office functions (including Customer Success and Ops teams).
You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.
What Youll Do:
Strategy & Gap Analysis: Develop and implement a global enablement strategy that aligns with the Customer Organization roadmap and growth targets.
You will partner with CS and Ops leaders to conduct deep-dive needs analyses, identify skill gaps, and prioritize the delivery of customer-facing skills, process optimization, and product knowledge.
Team Leadership & Operational Excellence: Lead, mentor, and coach a team of Individual Contributors (ICs) while defining the "gold standard" for execution. You will be responsible for building and scaling best-in-class methodologies and internal frameworks that ensure consistent, high-quality output across all enablement workstreams.
Process Design & Optimization: Continuously review and optimize operational workflows to improve efficiency, from defining internal protocols with our Technical Produce team to redesigning CS engagement frameworks and CRM hygiene.
Enablement Delivery: Develop a wide range of materials, including playbooks, training kits, demo flows, technical guides, and certifications for internal and external audiences.
Operational Monitoring (PMO): Establish quality control routines and reporting mechanisms to track enablement ROI, skill gaps, and process utilization across the group.
Cross-Functional Alignment: Act as a strategic bridge across GTM, Product, CS, and Delivery teams. Partner closely with RevOps & Data Teams to synchronize enablement efforts with system updates and maintain a consistent approach to the customer experience.
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring adoption runs smoothly and feedback is effectively synthesized.
Voice of the Customer (VoC): Build and maintain structured feedback loops that bring the Voice of the Customer into every corner of the organization-Product, R&D, and leadership, to prioritize customer-led feature development.