דרושים » תוכנה » Customer Success Data Analyst

Were looking for a talented individual with a pioneering spirit to join the Core Product Analysts Team.
This team plays a central role in shaping the direction of our most essential product offerings, by providing deep analytical insights and supporting data-informed decision-making across the companys core solutions.

The ideal candidate is highly technical, data-driven, and experienced in working with large-scale data platforms. As part of this team, you will be responsible for analyzing product usage and performance, identifying opportunities for innovation and optimization, and ensuring the accuracy and reliability of data across our core products. You will work closely with product managers, engineers, and cross-functional business stakeholders to deliver actionable insights and drive continuous product improvement.

What youll do:
Analyze large-scale datasets to identify trends, inefficiencies, and opportunities across our core products.
Develop and execute ongoing analyses to generate insights that support product strategy, design, and development decisions.
Create and maintain dashboards, monitoring tools, and ETL processes to enhance visibility into product performance and user behavior.
Propose, lead, and implement data-driven initiatives that improve product functionality, user experience, and overall business impact.

The company Security organizations mission of making the world a safer place has never been more important. As threats become more frequent and sophisticated, we drive improvements into our security products that keep our customers, apps and their devices safe. The company Security Customer Experience Engineering (CxE) Team anticipates, amplifies, and systemically solves customer needs, to make the world a safer place for all. It does this by ensuring our product teams, such as our company Entra, our company Intune, our company Defender, and our company Purview are always on the front lines with customers, taking accountability for the end-to-end our company Security customer experience, and that customers have what they need to be successful leveraging our Security suite of products.
The CxE Security Care team has a dedicated Operations & Enablement team with a charter to drive operational excellence to scale our business and ensure a positive, predictable customer experience. We have an exciting opportunity for a technical product manager to drive a program that works with support and multiple product engineering teams to deliver consistent and reliable support experience for our customers.
We deeply believe that having a variety of backgrounds, experiences, and abilities at every level of our team makes us better. We strive to be respectful and inclusive of all perspectives, constantly learn from each other and from our own mistakes, and collaborate closely within and across teams to create a better future for our employees as well as our customers. Come join us!
Responsibilities
Utilizes engineering tools, customer telemetry and/or direct customer input to identify and flag the defects/signals in the product or product misuse, or an issue with the customer.
Build and Integrate AI Agentic power to improve and accelerate customers experience
Tracks customer incidents and with minimal oversight, engages with customers and partners to understand the issue, inform them about the active cases, and communicate progress and next steps to customers.
With minimal guidance, contributes to or investigates and troubleshoots the issues using diagnostics.
Gathers feedback from the customers and partners to learn ways in which customers and partners use the service and identify feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product.

We are looking for a Turkish Speaker Technical Customer Success Manager to join our Customer Experience team. In this role, you will serve as the primary point of contact for our Turkish broker, managing the full post-release customer lifecycle, including ongoing account management, new requests, and close collaboration with internal teams.

In this role you will:
Develop strong customer relationships and maintain fluent communication with our main Turkish broker

As the primary focal point, act as a trusted advisor to the client, enhancing the client relationship experience.

Receive all new development request and follow until delivered to the client

Follow implementation of new products to make sure they are functioning correctly and used as they should

Act as the main stack holder for high touch communication with the Turkish broker to optimize communication and engagement

Provide insights to customers to ensure that they get the most out of what we have to offer

Represent the voice of the customer within other departments in the company, to provide valid input

Work closely with product, R&D, support and management teams

As a Team Lead, youll be a key leader in nurturing and expanding strategic-level client relationships. You will oversee a regional account management team, drive revenue opportunities through upselling and cross-selling, and ensure world-class service delivery. Youll collaborate closely with internal departments and executive stakeholders to ensure client success, retention, and growth.

Key Responsibilities:

Lead & Mentor: Manage, inspire, and develop a high-performing regional Account Management team, providing coaching and support to help team members meet and exceed goals.
Client Relationship Management: Build and maintain strong partnerships with key strategic clients by understanding their business needs, goals, and challenges. Act as a senior escalation point to resolve issues and ensure satisfaction.
Revenue Growth: Identify upselling and cross-selling opportunities across existing accounts. Collaborate with internal teams to craft and implement solutions and contractual amendments.
Strategic Partnership Building: Conduct regular partnership reviews and strategic check-ins with clients to align our solutions with their evolving workforce strategies.
Service Excellence: Ensure delivery meets SLAs and client expectations through proactive management, issue resolution, and continuous service optimization.
Cross-functional Collaboration: Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams to provide seamless client experiences.
RFP & Proposal Support: Collaborate on RFPs/RFIs with Sales and leadership, contribute to compelling proposals, and participate in client presentations and interviews.
Team & Performance Metrics: Track and report on team KPIs, ensuring alignment with organizational goals and taking corrective actions when necessary.
Process Optimization: Utilize internal playbooks, CRM tools, and feedback mechanisms to improve account strategies and drive operational excellence.