looking for an experienced Account Manager to manage and grow strategic customer relationships.
In this role, youll be responsible for owning the day-to-day relationship with a portfolio of customers, driving retention and expansion, and ensuring our customers realize ongoing value from platform. This is a hands-on role with high impact and strong cross-functional collaboration.
What Youll Do:
Manage and Grow Customer Relationships
Own a portfolio of mid-market and enterprise SaaS customers.
Build strong, trusted relationships with key stakeholders across RevOps, Finance, Sales, and Operations.
Act as the main point of contact for commercial and relationship-related topics.
Drive Retention & Expansion
Identify upsell and cross-sell opportunities aligned with customer goals and business needs.
Ensuring high retention and predictable outcomes.
Proactively manage account health and address risks before they escalate.
Deliver Ongoing Customer Value
Partner with Customer Success to ensure customers are successfully adopting and expanding their use of .
Lead regular business reviews, aligning value with customer objectives and KPIs.
Position as a long-term strategic partner, not just a vendor.
Collaborate Cross-Functionally
Work closely with Sales, Customer Success, Product, and Support to deliver a seamless customer experience.
Share customer feedback and insights to help influence product improvements and go-to-market initiatives.
Requirements: 5+ years of experience in SaaS Account Management, Customer Success, or a related customer-facing role.
Experience working with mid-market and/or enterprise customers.
Proven ability to manage renewals and drive account expansion.
Strong communication and relationship-building skills, with comfort engaging senior stakeholders.
Commercial mindset with experience navigating pricing, contracts, and negotiations.
Highly organized, proactive, and data-driven, with a strong sense of ownership.
Experience in a fast-growing SaaS environment - a big plus.
This position is open to all candidates.