We are seeking a passionate, driven, and experienced B2B Retention Specialist to join our Retention and Reactivation Team.
In this role, you will play a key part in strengthening relationships with our business clients, supporting their needs, and driving long-term engagement.
The position is a replacement for maternity leave.
Key Responsibilities:
Proactively contact customers who have stopped using our business services and rebuild relationships to encourage renewed activity.
Provide clear, effective support to customers using our business portal and mobile application.
Troubleshoot and resolve online or technical issues to ensure a seamless user experience.
Increase the number of active business clients by promoting product adoption and consistent usage.
Reduce client churn through strategic outreach and excellent customer care.
Achieve monthly performance goals, including daily call quotas and overall retention KPIs.
Deliver accurate daily statistics and performance insights to your manager.
Requirements: You will excel in this role if you possess:
1+ years of experience in B2B customer service or related roles.
A strong execution mindset and the ability to deliver results consistently.
The ability to work independently, manage time effectively, and meet targets.
A positive attitude, high energy, empathy, and genuine customer-centricity.
Excellent communication and customer-facing skills.
The ability to quickly build trust and establish strong relationships with diverse customers.
Fluent English, both written and verbal.
A bachelor's degree.
This position is open to all candidates.