דרושים » מחשבים ורשתות » Help desk Support Representative

Were looking for a motivated and service-oriented Help Desk Technician Tier 1 to join our IT & Security team. In this role, youll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the companys systems and tools.
This is an entry level Position with an opportunity to grow within.
Reporting to: IT Manager
Responsibilities
Tier 1 technical support on-site and remotely for all employees, including basic troubleshooting and assistance during company events and meetings.
Handle incoming tickets in the Helpdesk system and provide timely, professional support.
Offer end-user technical assistance for computers, peripherals, and organizational software.
Manage user accounts and permissions in Active Directory and Microsoft 365.
Install and configure operating systems and company applications.
Handling end-to-end onboarding and offboarding processes, including workstation setup, user access, and equipment management.
Document issues, solutions, and follow-up actions according to team procedures.

Were looking for a motivated and service-oriented Help desk Technician Tier 1 to join our IT & Security team at Pango. In this role, youll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the companys systems and tools.
This is an entry level Position with an opportunity to grow within Pango. Reporting to IT Manager

Responsibilities:
Tier 1 Technical Support on-site and remotely for all employees at Pango, including basic troubleshooting and assistance during company events and meetings.
* Handle incoming tickets in the helpdesk system and provide timely, professional support.
* Offer end-user technical assistance for computers, peripherals, and organizational software.
* Manage user accounts and permissions in Active Directory and Microsoft 365
* Install and configure operating systems and company applications.
* Handling end-to-end onboarding and offboarding processes, including workstation setup, user access, and equipment management.
* Document issues, solutions, and follow-up actions according to team procedures.

Advantages:

* Experience with Intune MDM
* Familiarity with Jira or other ticketing systems.

we are a global leader in control systems for quantum computing, a field on the verge of exponential growth. Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of our company lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Our work is driven by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.
We are seeking a service-oriented and highly motivated IT Helpdesk Specialist to support our growing global team. The ideal candidate has hands-on experience with Microsoft 365, Windows and macOS environments, Atlassian tools, and IT onboarding/offboarding processes. This role involves daily collaboration with internal teams and external partners, management of IT assets, and the creation of clear end-user documentation. Strong communication skills and a passion for delivering exceptional service are essential.
Key Responsibilities
Employee Onboarding & Access Management
Lead the onboarding process for new employees in the Microsoft 365 (M365) environment.
Create and manage user accounts, assign licenses, and configure access using Entra ID (Azure AD).
Enroll new devices into Microsoft Intune and apply relevant policies.
Maintain and improve onboarding automation workflows to streamline employee setup.
Technical Support & Troubleshooting
Provide first-line support for Windows and macOS systems, including workstation setup, configuration, and maintenance.
Troubleshoot basic network, Ethernet, and Wi-Fi issues, escalating as needed.
Support corporate applications and productivity tools across the organization.
Investigate, diagnose, and resolve issues logged via the Atlassian Service Desk.
Tools & Platforms
Utilize Atlassian Service Management/Service Desk for incident, request, and task handling.
Use Jira Work Management for tracking activities and projects.
Create and maintain Confluence knowledge base articles, including end-user self-help guides and internal IT documentation.
Asset & Vendor Management
Manage global procurement of IT hardware, including laptops, accessories, and peripherals.
Track asset inventory throughout its lifecycle, ensuring proper allocation and return.
Collaborate with external partners, vendors, and consultants to resolve escalated issues and support IT projects.
Security & Compliance
Follow IT policies and procedures to ensure secure and compliant operations.
Assist in maintaining proper configuration standards across endpoints.
Support licensing, compliance checks, and software management in the M365 ecosystem.

we are a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, our company uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, our company uses runtime data proactively for risk prioritization and posture insights, delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, our company uses runtime data proactively for risk prioritization and posture insights, ensures end-to-end, cost-effective cloud infrastructure protection. At our company uses runtime data proactively for risk prioritization and posture insights,, youll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
our company uses runtime data proactively for risk prioritization and posture insights, Security is seeking a motivated and customer-focused IT Help Desk Specialist to support our rapidly growing team in Tel Aviv. As the first point of contact for IT-related issues, you will play a critical role in ensuring smooth day-to-day technical operations across the organization. This role requires strong technical troubleshooting skills, a service-oriented attitude, and the ability to support a global team.
Responsibilities:
Serve as the primary point of contact for employees seeking IT support through the ticketing system, email, or in-person assistance.
Troubleshoot and resolve issues related to hardware, software, networking, and mobile devices.
Support Windows, macOS, Microsoft Office, Google Workspace, and other standard tools.
Set up and configure new user accounts, laptops, peripherals, and mobile devices.
Manage user onboarding and off-boarding, including hardware and account provisioning.
Document support activities and maintain internal IT documentation.
Track and manage IT inventory, software licenses, and asset lifecycle.
Support office IT infrastructure, including video conferencing systems, printers, and networking equipment.

we are looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing DRS RADA Technologies IT Services Team in Beit Shean. The Team provides IT support to DRS RADAs employees, responsible for user's equipment, accounts and more.
* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems/services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python ).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance.

Required IT & IS Support Tier 2
Position Overview:
As an IT & IS Tier 2 Support Specialist, you will provide enterprise-level technical support.
You will work as a team player in the Tier 2 Support Team, interface with employees, and provide technical support for the company.
Key Responsibilities:
Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions.
Services supported:
- Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.
- Software and Applications, such as Monday and Teams
- Office 365,Intune, Active Directory, Okta.
- Network printers and printers server IP telephony, and conferencing equipment.
Deep troubleshooting of hardware and software issues.
Research, diagnose, troubleshoot, and identify solutions to end-user issues.
Follow standard procedures for escalation of unresolved issues.
On/Offboarding of employees and changes throughout their lifecycle.
Supporting large company events remotely through Teams and in-person
Conference Rooms: Troubleshooting and configuration.

* Provide first and second-level Technical Support for employees
* Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
* Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
* Administer user accounts, passwords, security policies, and backup systems
* Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
* Provide support for peripheral hardware including printers, docking stations, monitors, and external devices
* Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
* Serve as the primary technical contact for shore-based office users
* Maintain accurate IT asset inventory and ensure up-to-date documentation.

'our company' means creation. Therefore, our goal is to lead the information systems market and to create relevant and precisely adapted technological solutions to the business needs of our customers. We are looking for a Pc Technician and Help desk, to support and manage incidents, problems and IT related enquiries for our clients. Full time / part time position in Karmiel area.?Key Responsibilities:
* Support users on end user devices, software products, and office technology.
* Duties include resolving Help desk tickets, maintaining hardware, troubleshooting and resolving user issues.
* Working with management to prioritize work, researching technology solutions, tracking inventory and assets.
* Ensuring security and maintenance of shared technology equipment and onboard new employees.
* Referrals for assistance in solving problems, support for Win operating systems, user management in Active Directory, Exchange mail servers, etc.

As an IT Specialist, youll gain valuable hands-on experience with cutting-edge cloud technologies, working in a dynamic, fast-paced environment. Youll support global internal users on both Windows and macOS platforms, helping to resolve technical issues efficiently and effectively. Strong communication and organizational skills are key to your success in this role



Key Responsibilities

Provide both remote and on-site technical support
Handle global onboarding and offboarding processes for end users, including in-person support at the Israel office
Manage and support Mac and Windows systems, network devices, and IT hardware
Administer and secure enterprise applications and services
Troubleshoot incidents and coordinate resolutions with vendors and partners
Develop and maintain internal IT documentation, including procedures and training materials
Ensure compliance with internal controls and security policies

we seek an experienced and highly skilled Senior IT Helpdesk / Team leader to ensure a robust, secure, and accessible IT infrastructure for all employees.
Key Responsibilities:
Lead Technical Support: Manage, prioritize, and resolve complex IT support requests (hardware, software, network, SaaS) via the ticketing system.
Proactive Issue Resolution: Diagnose and resolve complex issues for internal/remote staff, identifying and addressing recurring problems to enhance system reliability.
Documentation & Knowledge: Maintain accurate troubleshooting records and create/update documentation for the IT team.