Required Salesforce Analyst
Position Overview:
Be a part of the Global Business Applications group, leading our Post-sale and service organization from an information system perspective using the latest technology of salesforce, Gainsight, Five9, and other related tools including managing integrations between the different information systems, where youll play a key role in shaping our information systems. Leverage cutting-edge Salesforce technologies and related tools to drive business impact, while managing integrations across multiple platforms to ensure seamless data flow and operational efficiency.
Working with latest technology of Salesforce such as Experience cloud (Customer community including e-Commerce, internal community), Digital engagement, Einstein Prediction as well as Learning management system (Appinium), Five9 call center, CMS. Responsible for integrations and creating processes cross-systems.
Using the tools like Agentforce and SF flows you will build customer journeys to support both our employee and the end users. You will be working together with the business in building processes and solutions that simplify both for the customer and the employee.
Key Responsibilities:
Own and manage end-to-end projects and items, from initial scoping and stakeholder alignment through execution, testing, deployment, and post-launch support.
Lead and deliver end-to-end Salesforce Customer Experience solutions, driving initiatives such as Customer Success, Customer Support, Training, Services and more.
Work closely with business stakeholders and technical teams to design and execute complex projects using both out of box features.
Design and analyze various business processes and related data from the requirements gathering to implementation and roll out.
Responsible for evaluating and recommending a configuration that maximizes software capabilities.
Maintenance including problem (ticket) resolution within SLA and highest quality.
Evaluate new tools to be implemented with integration to Salesforce to drive solutions to business process issues and maintain data integrity.
Participate in Agile ceremonies and work within Scrum sprint cycles to prioritize, plan, and deliver Salesforce-related tasks and enhancements.
Requirements: At least 3 years of hands-on experience as a Salesforce Administrator, with deep knowledge of Salesforce products, features, and system architecture.
Experience with Service Cloud, Agentforce, Gainsight, Five9, Appinium- Advantage
Excellent analytical and hands-on problem solving skills
Experience analyzing, designing, optimizing and building robust solutions
Outstanding interpersonal and collaboration skills, able to work well in a cross-functional environment
Good technical understanding and ability to learn fast
Excellent project management skills and ability to lead complex projects and rollouts - a BIG plus
Ability to work in a dynamic and fast changing global environment
Able to create documentation of requirements, business\technical design and test plans
Excellent verbal and written communication skills in English - Must.
This position is open to all candidates.