דרושים » תוכנה » Sales Services Support Specialist

Required Sales Engineer - Eastern Europe and Middle East
About Us
We help modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to to connect, engage, develop, and retain top talent. Since 2015, weve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If thats bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, were waiting with open arms. Come join us.
What you will do ..
Prepare and develop technical demonstrations of our software in order to explain our company's products or services to prospects and customers
Discuss and invoke conversation around needs and pains in the HR tech space with customers
Collaborate with sales teams to understand customer requirements and provide sales support both before and during calls
Own all elements of the technical sales cycle
Listen to customers' technical requirements and needs and relay this feedback/information back to the product for development
Solicit and log client feedback and evaluate the data to create new sales and marketing strategies to target customers
Assist in training members of the sales team on the technical aspects of the products and services
Thought-leadership on HR topics including current and future technologies and market trends.

we are the runtime-powered CNAPP that leverages runtime data to secure our customers cloud infrastructure. our companys holistic approach to cloud security helps organizations mitigate the risks that actually matter, identify the root causes of threats in minutes and respond with context and automation. workers are spread across the globe in all departments and work together to protect the infrastructure of our customers - were a strong, emerging player in a massive and growing market, and its still early enough for you to make a significant impact. At our company, youll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth.
We are looking for an experienced Solutions Architect to join our team of expert sellers that is deeply committed to building meaningful relationships with customers, focusing on their value and thinking strategically about bringing deals to close.
Responsibilities
Develop a deep understanding of our company's cloud security products and services
Collaborate with the sales team to understand customer requirements and tailor technical solutions to meet their needs
Provide technical guidance and support throughout the sales cycle
Lead and manage the execution of POC engagements to demonstrate the effectiveness of our solutions.
Act as a liaison between the sales and product development teams, providing valuable insights from customer interactions.

We are looking for a Revenue Operations Specialist.
As a Revenue Operations Specialist, In this pivotal role, youll help power the engine of our go-to-market strategydriving operational efficiency, sharpening performance visibility, and delivering actionable insights that move the business forward. Youll partner with stakeholders across Sales, Marketing, Finance, and the broader GTM organization to turn data into impactful decisions and fuel growth.
From building and maintaining performance dashboards to supporting strategic planning and optimizing sales processes, youll play a hands-on role in shaping how we operate. This is a deeply cross-functional position where your analytical skills, business insights, and attention to detail will be key.
Responsibilities:
Identify inefficiencies in sales processes and lead initiatives to streamline workflows within the CRM.
Design and implement scalable sales processes, monitoring adoption and iterating based on feedback and performance.
Present data-driven insights and performance updates to key stakeholders and senior management.
Track and analyze key business and operational metrics to support strategic revenue planning and decision-making.
Build, manage, and continuously improve dashboards and reports to monitor KPIs and performance trends.
Ensure data consistency, accuracy, and reliability across reporting platforms.
Deliver training on new CRM processes and tools to global sales teams, and maintain up-to-date documentation and enablement materials.
Manage and optimize the revenue technology stack, including CRM and marketing automation platforms, to ensure systems are aligned with business goals.
Support day-to-day RevOps operations, including user onboarding/offboarding, access management, and admin tasks such as updating distribution lists and Google Groups.

Required Customer Support Engineer
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

Were looking for a forward-thinking, hands-on leader to guide our Global Customer Support through its next phase one powered by AI, automation, and innovation. With our AI chatbot now handling a large portion of basic inquiries, your role will focus on reshaping and optimizing support operations around this new reality, ensuring that people and AI work together smoothly and effectively. Youll bring a strategic, data -driven mindset and an ability to evolve processes, teams, and performance standards in an AI-powered environment.
What am I going to do?:
* Lead and own global customer support performance: Define, monitor, and achieve all SLAs and KPIs to ensure operational excellence.
* Optimize support operations in an AI-powered workflow: Redefine processes, responsibilities, and workstreams now that the AI chatbot is live, ensuring seamless collaboration between agents and AI systems.
* Develop a forward-thinking support strategy: Continuously evolve our customer support vision to stay aligned with AI-driven service models, emerging technologies, and industry best practices.
* Standardize and optimize operations: Establish global procedures, policies, and standards to support 24/7 customer operations.
* Leverage insights and data : Analyze support metrics, dashboards, and customer feedback including AI performance data to identify trends, challenges, and opportunities for improvement.
* Collaborate cross-functionally: Partner with product, operations, and other teams to ensure AI tools and human workflows remain aligned with business goals and evolving customer needs.
* Build and empower teams: Recruit, train, and mentor Customer Support Team Leaders, guiding them through new AI-integrated workflows and fostering adaptability, ownership, and continuous learning.
* Inspire and drive culture: Champion our values by cultivating innovation, teamwork, and a customer-first mindset within an evolving support environment.
* Ensure resolution excellence: Take ownership of complex customer issues, driving them to full resolution with accountability and care.
Equal opportunities:
We prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. We are proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

We are looking for a Delivery Manager to join our Professional Services Department. Our Expert Services Department is dedicated to modern businesses looking to adopt digital inclusion and streamline accessibility. As a Delivery Manager, you will play a crucial role in ensuring the successful delivery of accessibility projects and services to our clients.

What you'll be doing:

Assist in the planning and execution of accessibility projects, ensuring delivery is on time, within scope, and budget-conscious.
Ensure that teams/vendors maintain a focus on quality and continuous delivery.
Help verify that project deliverables meet established quality standards and align with client expectations.
Maintain accurate records, reports, and documentation to reflect department activities.
Assist in managing and resolving client issues, ensuring a positive experience.
Develop and sustain professional relationships with clients, emphasizing collaboration and support.
Adhere to quality service standards and comply with established procedures, rules, and regulations.
Support the effective management of relationships with key vendors worldwide.

We are looking for a Supply Retention Representative.
The retention representative will be responsible for responding to driver retention calls: Identify and resolves drivers complaints through empathy and creative techniques, in order to motivate drivers to continue using services, while providing quality customer experience.
Work in a fast-paced call center environment and make outbound retention calls to existing clients who ask to quit and/or downgrade services on their account.
Receive inbound retention requests from current clients or initiate proactive calls to clients with low usage, all in a high-intensity call center environment.
Initiate calls to clients with past due fees in order to collect payment.
Resolve drivers complaints / concerns through active listening, empathy and professionalism.
Utilize proactive retention skills to turn requests for service termination or downgrades into engagement by identifying drivers needs.
Increase drivers engagement and use.
Identify and report systematic problems that could have negative impact on clients experience.
Lead processes and projects in order to generate solutions to reduce client dissatisfaction.

As a domain consultant for network security transformation, you provide technical expertise and guidance in customers' network security and zero trust journey. You will be key in defining technical solutions that secure a customers key business imperatives. You evangelize our industry leadership in on-prem, cloud, and security services that establish our company as a customers cybersecurity partner.
Key Responsibilities
Collaborate with sales teams to recommend and develop customer solutions within your assigned specialization
Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
Lead and support customer demonstrations that showcase our unique value proposition
Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities
Architect solutions that will help our customers strengthen and simplify their security posture
Document high-level design and key use cases to ensure proper implementation and value realization of our company solutions
Lead conversations about industry trends and emerging changes to the security landscape.
Responsible for discussing and highlighting product alignment with customer requirements and differentiation
As the main technical point of contact for Network Security, you will assist and collaborate to respond effectively to RFIs/RFPs
Position our company or Partner delivered services as appropriate to ensure proper implementation and value realization of our company solutions
Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
Distinguished by additional specialized knowledge in breadth and/or depth.

We are seeking a passionate, driven, and experienced B2B Retention Specialist to join our Retention and Reactivation Team.
In this role, you will play a key part in strengthening relationships with our business clients, supporting their needs, and driving long-term engagement.
The position is a replacement for maternity leave.
Key Responsibilities:
Proactively contact customers who have stopped using our business services and rebuild relationships to encourage renewed activity.
Provide clear, effective support to customers using our business portal and mobile application.
Troubleshoot and resolve online or technical issues to ensure a seamless user experience.
Increase the number of active business clients by promoting product adoption and consistent usage.
Reduce client churn through strategic outreach and excellent customer care.
Achieve monthly performance goals, including daily call quotas and overall retention KPIs.
Deliver accurate daily statistics and performance insights to your manager

We're looking for a passionate and skilled Customer Support Expert to join our dynamic team. This team is critical to enhancing our players' experience by analyzing ticket data, building workflows for agents, and sharing feedback analysis with company stakeholders. If you're data-driven, proactive, and thrive in a collaborative environment, we want you to be part of our journey!

Responsibilities:
Act as a point of contact for escalations and provide updates on escalated cases to internal stakeholders.
Collaborate closely with various teams within the company to optimize the player experience.
Provide professional and efficient customer support while serving as a point of contact for our players and ensuring high customer satisfaction.
Analyze and review internal workflows to identify areas for improvement and implement process optimizations.
Identify trends and patterns in customer inquiries and issues to proactively address them.