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לפני 5 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Temporary
We are looking for a Community Manager.
Our Community team is an integral part of our business with the mission to enable our members to create their lifes work.
As a Community Manager, you will be required to report to the building you manage each day and will be the owner of the Member Experience, Operations, Sales and the Team.
You will also be responsible for ensuring we are meeting our members needs and our global and local standards and targets on member experience satisfaction.
In this role, your responsibilities will Include, but wont be limited to:
Membership Engagement & Retention:
- Assume ownership and manage the relationship with key accounts within the building(s) you oversee.
- Ensure all accounts within your building(s) have an assigned point of contact.
- Resolve issues of complexity as escalated to you.
- Monitor the Medallia (member feedback) escalation process to ensure alerts are being properly addressed and the right solutions are found.
- Be accountable for Net Promoter Scores, overall member satisfaction and member retention.
- Review Net Promoter Scores and member satisfaction results regularly to set KPIs and implement building-specific plans.
- Lead building site tours for VIPs as needed.
- Review invoices of flagged accounts and submit corrections to the Billing team.
Requirements:
- 5+ years experience in hospitality, sales, multi-unit retail, startups, finance, or other related experience. Customer service, project management, and business operations experience is required.
- 2+ years of management experience of leading a team made up of individual contributors.
- Bachelors Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees.
- Must have strong verbal and written communication skills in English and Hebrew.
- Like challenges, and embraces change in a fast-paced environment.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
This position is open to all candidates.
 
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לפני 5 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and English Speakers
We are looking for a Community Lead - Sales.
Our Community team is an integral part of our business with the mission to enable our members to create their lifes work.
As a Sales Lead you are integral to drive occupancy levels up and maximize financial occupancy, while elevating the member experience at your location. You will be in touch with your Portfolio Director on a daily basis to report on your deal pipeline and your progress toward your monthly and quarterly sales goals.
You will report to your building (or multiple buildings) each day and will be responsible for ensuring we meet our occupancy and discount goals while maintaining our global standards, and make decisions accordingly as the on-site authority.
You will work closely with your Community Manager and your Community Team to make sure we provide the best Member Experience while allowing our members to grow within our locations.
In addition, youll ensure we deliver on our targets for an uncompromised member experience by creating a welcoming environment for members and their guests.
In this role, your responsibilities will Include, but wont be limited to:
- Tour and sell space to new and existing members in one or more locations by articulating value proposition.
- Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs.
- Research prospective members in your tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-up and closing requirements are addressed.
- Refer prospective or existing members to other locations based on their specific needs in order to meet Territory sales targets.
- Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Community Manager and Leasing Director..
- Train Community Associates and other Community Leads at your locations to give effective tours and sales pitches for those occasions when you are unavailable to tour.
- Prepare daily, weekly and monthly overviews of prospective members for rest of Community Team; share this information during Daily Stand Up and daily sales calls
- Assist with member engagement activities and operational projects as an integral part of the Community Team.
Requirements:
- Minimum of two years experience working with clients or in sales-related positions, or an equivalent combination of both education and experience
- Local market knowledge; 2+ years residence in the market strongly preferred
- Strong proficiency in English is required
- Ability or willingness to learn to use WeWork data systems to produce reports on building & sub-market/ market performance
- Quantitative aptitude to optimize sales outcomes, conduct analyses for internal stakeholders
- Proficiency in Salesforce preferred
- Quick learner and excited to learn about the real estate industry
- Strong interpersonal skills and presence
- Entrepreneurial & resilient mindset
This position is open to all candidates.
 
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29/10/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
About Mindspace Founded in 2014, Mindspace is a leading provider of flexible workspaces with an expanding footprint across Europe, Israel, and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces, and daily offices provide the ideal solution for enterprise companies, startups, small businesses, and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why you’ll love working at Mindspace? Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long-term career opportunities globally. Who is the ideal Mindspacer? You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in. About the position We are looking for an exceptional Site Manager to take full ownership of two flagship Mindspace locations in Herzliya & Yakum This is not just a site management role - it’s a business leadership position with end-to-end accountability over revenue growth, profitability, and team performance. You will lead cross-functional teams spanning sales, operations, and community experience, driving commercial success while delivering an outstanding member experience. Reporting directly to the City Lead, you will act as the P&L owner, sales strategist, and operational head of both locations. You will build and mentor a high-performing team, sharpen processes, and shape the commercial trajectory of your units. For ambitious leaders, this role offers fast-track career growth within Mindspace, a global company operating across 7 countries. Top performers in this role have advanced to lead larger regional portfolios, support global markets, and even relocate internationally.
Requirements:
Responsibilities
* Own the business performance of two Mindspace locations, including full P&L responsibility and sales targets.
* Drive occupancy and revenue growth through proactive sales and marketing activity, pipeline management, and deal execution.
* Manage and initiate business development and project management efforts in cooperation with HQ.
* Manage and mentor a cross-functional team to deliver results, including sales, operations, and community experience.
* Monitor and improve performance using KPIs and clear goals across all aspects of site activity.
* Maintain high service standards and customer satisfaction.
* Lead local business planning, including forecasting, budgeting, and on-site execution of commercial strategy.
* Ensure both sites are run efficiently, with well-structured processes, cost control, and operational continuity.
* Act as a point of escalation for member-related issues, while delegating day-to-day community engagement to your team. Requirements
* 2+ years in senior business management, multi-unit leadership, or general management roles, ideally with direct P&L ownership.
* Strong B2B sales expertise, including deal-making, client management
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
לפני 5 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Community Associate.
As a Community Associate, youll be the primary point of contact for the Community and act as the face of WeWork! You will report to your building each day to support the Community Management team to achieve the following:
Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
Ensure that your building is fully operational and processes are running efficiently.
Drive growth and promotion of WeWork-provided service offerings.
Take direction from the Community Lead and the Community Manager to support the Community Team and members as necessary.
All of this while illustrating WeWorks core values and working towards achieving our mission.
Requirements:
- Customer service and/or sales experience a plus.
- Strong verbal and written communication skills in Hebrew and English required
- Exceptional organizational and multitasking skills.
- Ability to remain positive in a high pressure environment and embrace constant challenges with a can do attitude.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
- Passion for entrepreneurial communities.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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8436004
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סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
27/10/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
About Mindspace Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in 45 locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why you’ll love working at Mindspace? Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally. Who is the ideal Mindspacer? You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in. About the position Who is the Operation Manager? This full-time position is based in Israel , reporting directly to the Israel GM. You will be overseeing all operational aspects of our sites in Israel. You will wear multiple hats and lead multiple functions, including maintenance, facilities, health & safety, and security. What you will be responsible for, mainly:
* Management & oversight of the building systems maintenance and building cleaning of Mindspace sites in Israel
* Drive processes and standards to ensure compliance with local, state, and local regulations, accreditation, and regulatory agencies
* Manage and track preventive and corrective maintenance programs including but not limited to equipment and facilities
* Negotiate terms with large facilities services providers, professionals, and contractors. Managing and maintaining the relationship with them, and making sure deliverables are executed at a satisfactory quality level and on time.
* Drive the strategy for effective planning and scheduling of critical maintenance to achieve timely completion of work and minimal disruption to business operations.
* continuously evaluate facilities process inefficiencies and recommend improvement measures
* Oversee construction projects and new openings in Israel
* Conduct periodic quality checks to ensure that operations policies and procedures are practiced and current
* Play a key role in providing feedback to development on issues that prevent facilities from operating effectively
* Be the first point of contact for large facility maintenance emergencies
* Be the point of contact with the landlords and for making sure that we comply with all regulations and contracts
* Create maintenance protocols to ensure smooth activity of all related issues.
* Handle building security, access control, CCTV, security companies, etc.
* Support, coordinate, and interact seamlessly with different teams, such as the sales team & community team
Requirements:
Do you have the following experience?
* 3 years of experience in the Operations - a must
* Background in Facility Management - a must
* Hospitality background - Strong advantage
* Knowledge of security systems, IT, and AV equipment
* A
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8388147
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דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
13/11/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Founded in 2014,we are a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to todays fast-evolving hybrid work environment. we are considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, we have over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why youll love working at our company? we are a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. Youll work with some of the best people in the industry, who love what they do. Youll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a en mployee, youll be presented with long term career opportunities, globally. Who is the ideal worker? Youre a team player. You take pride in what you do and have a mindset of Im all in when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to read the room and understand the professional environment youre in. About the position This full-time position is based in Tel Aviv and will be Managing our Members' processes and accounting. Your day at our company. With all the relevant experience and extra-motivation, you go above and beyond to keep our members satisfied and manage accurate books recordings. From bank reconciliation to customer billing, you are a true numbers person and are highly organized. The main responsibilities of an AR specialist at our comoany include (but are not limited to):
* Responsible for performing billing and collections for our company Israel locations
* Assist and support the finance team and operation department in the company with variety of tasks
* Proven ability to review invoices and payments on accounts and demonstrate good Judgement in resolving discrepancies and cleansing data
* Support and service members with various financial requests
* Participating in monthly closing processes
* Maintaining members' records in SAP B1 and salesforce
* Support the AP department in Recording invoices in Dokka.
Requirements:
Experience & Minimum Qualifications:
* Bachelors degree (accounting, finance, industrial engineering, economics preferred)
* At least 2 years of experience as a finance admin,FP&A, AR or Accounts manager - advantage
* At least 2 years of experience providing administrative support in a fast paced environment and dealing with huge database - advantage
* Demonstrated ability to communicate effectively orally and in writing
* Demonstrated ability to maintain effective working relationships
* Expert Excel skills
* Fluent Hebrew and English language skills essential
* Excellent follow-up skills
* Strong customer service skills
* Experience working with SAP B1 and salesforce - an advantage Critical Competencies for Success:
* You must have strong data entry skills and a knack for numbers be highly attentive to details and keep your finger on the pulse
* Good organizational skills are key to getting you far in this position, so things dont fall out of balance
* You must be a thorough and accurate worker who is able to recognize errors when made, and takes the necessary steps to correct them
* You should be a fast-paced mover wit
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
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8413685
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דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
20/11/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Fiverr is looking for an Operations &Travel Coordinator who will manage a range of services and provide the necessary support to ensure high quality and efficient running of the offices. This role oversees many different aspects of a company's operations from managing vendors and contractors to coordinating business travels. The successful candidate should be super organized, energetic and a multitasking kind of person, with attention to detail, performance-oriented, and able to take full responsibility in the day-to-day offices. This is a full-time position, reporting to the Global Group Facilities Manager.

What am I going to do?:

* Oversee daily office operations and manage all administrative tasks, serving as the primary point of contact for any office, facilities, or maintenance needs.
* Lead and coordinate end-to-end travel arrangements for employees and guests, including flights, accommodations, ground transportation, insurance, per diem, visas, and more.
* Manage communication, coordination, and supervision of global contractors and vendors, ensuring service quality and smooth operations.
* Support ad-hoc projects and operational initiatives, providing administrative assistance as needed.
* Manage the operations warehouse, including receiving supplies, tracking inventory, and maintaining accurate documentation.
* Plan and execute meetings and special events, locally and internationally, coordinating all travel logistics, venue arrangements, and onsite support.
* Implement the company’s policies and procedures and ensures they are met within the company's budget
* Reviews and configures travel-related data, analysis, and reporting of travel data
* Review and approve employee expense reports, ensuring accuracy and alignment with policy.
* Implement and enforce company policies and procedures, ensuring operational alignment with company standards and budget.

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.
Requirements:
* Full-time position based in our TLV office- on-site role (not hybrid).
* At least 2 years of experience in Office Management, Operations, or Administration, experience in a dynamic or global environment is an advantage
* Experience as a Travel Coordinator
* Experience from a global company - an advantage
* Exceptional organizational & prioritization skills, with strong multitasking abilities, problem-solving skills, attention to details
* Proven experience in l eading projects end-to-end.
* Excellent customer service attitude
* A strong team player with great interpersonal skills and strong written and verbal communication abilities, in both Hebrew and English.
* Familiarity with technical/engineering operations and facilities management best practices – an advantage
* Basic knowledge of accounting and finance principles , including familiarity with lease and service agreements.
* Experience working with AI tools and platforms
* Fluent English – verbal and written. At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8423247
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שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
29/10/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
About Mindspace Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why you’ll love working at Mindspace? Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally. Who is the ideal Mindspacer? You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in. About the position As a Sales Manager, you will be responsible for all aspects of pre-sales and sales of our spaces, as well as customer success, retention, and upsell. You play a key role in our sales efforts through the qualification of leads and deal-closing. What will you be responsible for: Pre-sale and Sales
* Qualify SMB leads - convert them to tours and closed deals (inbound & outbound)
* Understand the customer’s needs, ensuring that solution that is provided matches customer expectations across all areas - functional, service, timeline, budget, quality, etc.
* Provide a suitable proposal offer (Office+AR), based on Mindspace guidelines
* Follow up with the customer, maintaining a consistent, open channel
* Work closely with the Community Manager to achieve smooth onboarding Customer Success - Retention and Upsell
* Analyze and optimize sales targets (Office+AR) for each SMB customer
* Identify new needs/challenges for the customer and forecast future expansion
* Make sure any payment issues are taken care of on a monthly basis
* Execute SMB retention plan
* Support the Customer Experience team in terms of member support and service
Requirements:
Do you have the following experience?
* Experience in B2B sales
* Excellent team player
* Strong Extensive experience working with various companies and stakeholders
* Excellent oral and written communication skills
* A ‘can do’ approach! Critical competencies for success:
* Multitasking is a must! You must be able to balance multiple projects at the same time and adhere to strict deadlines (strong time management skills are key)
* Strong decision-maker: you need to be able to make considered, responsible decisions on a whim when things don’t go according to plan
* You must be a thorough, self-aware worker who’s able to recognize errors and take the necessary steps to correct them
* Getting the job done – no matter the cost – is critical. You should be a practical, creative, quick thinker who is aware that others are counting on you!
* Problem solver – you are a highly resourceful thinker who is quick on their feet and a fast learner
* Ability to gain the trust and confidence of a wide range/typ
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8390794
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
לפני 5 שעות
Location: Tel Aviv-Yafo
Job Type: Full Time and English Speakers
We are currently seeking a Sales Development Representative.
This full-Work istime position is based in Tel-Aviv City and will report directly to the National Inbound Manager.
This individual will be responsible for working with a successful Inbound team while helping to execute and achieve team sales goals. Our team is the front lines of the sales process, which is why we need individuals who understand and are passionate about the experience.
In this role, your responsibilities will Include, but wont be limited to:
- Work with a team of - Sales Development Representatives
- Nurture, develop, and handoff leads that ultimately result in booked tours/meetings set with our Leasing Team
- Carry out processes implemented by the National Inbound Manager
- Provide regular updates to your team about objectives and processes
- Develop and handoff leads through sales processes.
- Work with the SMB Strategy Team to achieve team goals.
- Work with automation platforms to efficiently input and track data.
- Own the sales process: inbound / outreach lead qualification, prospecting, pipeline building and opportunity identification.
- You are a jack of all trades: you will do anything needed to support the Inbound team in order to achieve team goals.
- Work towards/maintain 100% building occupancy through achieving booked tour goals/meetings set.
- Communicate the brand and lifestyle to ensure the highest conversion rate of booked tours/meetings set.
- Provide unmatched customer service to potential prospects to ensure an excellent start to their member experience
Requirements:
- At least 1 year of sales experience in startups and/or entrepreneurial environments.
- Track record of sales in cold calling and emailing are helpful
- Comfortable using marketing automation platforms and CRM Salesforce experience highly desirable.
- Demonstrated experience in prospecting, developing, and handoff sales
- Experience in customer service and relationship building are highly desirable
- Experience working on a team and leading a team player mentality
- Strong work ethic and entrepreneurial spirit WeWork is a key player in the future of workspace, meaning each employee will be given significant responsibility and autonomy. This will mean hard work, but will also mean much room for innovation in developing processes and/or programs that could benefit the company and create room for significant personal and career growth.
- Excellent communication, writing, and presentation skills in both Hebrew and English.
- Exceptional organization skills and multi-tasking skills.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8435999
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
19/11/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a forward-thinking, hands-on leader to guide our Global Customer Support through its next phase one powered by AI, automation, and innovation. With our AI chatbot now handling a large portion of basic inquiries, your role will focus on reshaping and optimizing support operations around this new reality, ensuring that people and AI work together smoothly and effectively. Youll bring a strategic, data -driven mindset and an ability to evolve processes, teams, and performance standards in an AI-powered environment.
What am I going to do?:
* Lead and own global customer support performance: Define, monitor, and achieve all SLAs and KPIs to ensure operational excellence.
* Optimize support operations in an AI-powered workflow: Redefine processes, responsibilities, and workstreams now that the AI chatbot is live, ensuring seamless collaboration between agents and AI systems.
* Develop a forward-thinking support strategy: Continuously evolve our customer support vision to stay aligned with AI-driven service models, emerging technologies, and industry best practices.
* Standardize and optimize operations: Establish global procedures, policies, and standards to support 24/7 customer operations.
* Leverage insights and data : Analyze support metrics, dashboards, and customer feedback including AI performance data to identify trends, challenges, and opportunities for improvement.
* Collaborate cross-functionally: Partner with product, operations, and other teams to ensure AI tools and human workflows remain aligned with business goals and evolving customer needs.
* Build and empower teams: Recruit, train, and mentor Customer Support Team Leaders, guiding them through new AI-integrated workflows and fostering adaptability, ownership, and continuous learning.
* Inspire and drive culture: Champion our values by cultivating innovation, teamwork, and a customer-first mindset within an evolving support environment.
* Ensure resolution excellence: Take ownership of complex customer issues, driving them to full resolution with accountability and care.
Equal opportunities:
We prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. We are proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.
Requirements:
* 3+ years of experience in Customer Support or Success Operations management within a large-scale organization required.
* Proven experience managing global operations and collaborating with external vendors or outsourcing partners preferred.
* Experience leading digital transformation, AI implementation, or support automation projects a strong advantage.
* Hands-on experience with support technologies, running POCs, and working closely with product teams a strong plus.
* AI-native mindset comfortable exploring new tools, learning autonomously, and driving innovation in support operations.
* Exceptional written and verbal communication skills in English (professional fluency).
At Fiverr, were not about checklists. If you dont meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8420341
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
The company Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Field Sales Representative (FSR) for Public Sector, you will be working with our Public Sector accounts related to different public entities. Youll build on existing relationships, establish relationships in new areas, and act as a business partner to understand our customer's challenges and goals. You will advocate the innovative power of our products and solutions to make public organizations more productive, collaborative, and mobile.

Successful applicants may be required to obtain or currently possess security clearance level 2 during their employment.
our company Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage our companys cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to our company Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Build and deepen executive relationships with enterprise customers to influence their long-term technology and business decisions. Add value as a trusted advisor.
Become an expert on our customers' business, including their SaaS product portfolio, technology strategy, strategic growth plans, business drivers, financial structure, customer base, vertical market offering and competitive landscape.
Lead account strategy to develop business growth opportunities, working cross-functionally with multiple teams and our company Partners, to maximize business impact within Public Sector customers.
Manage complex business cycles, presenting to C-level executives and negotiating terms.
Drive business development, own operational excellence at scale, forecast accurately, and achieve strategic goals by leading customers through the entire business cycle.
Requirements:
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
10 years of experience with quota-carrying cloud or software sales, or account management at a B2B software company.
Experience working with the public sector market.
Ability to communicate in English and Hebrew fluently as this is a customer-facing role.
Preferred qualifications:
Experience selling Cloud Solutions, Infrastructure Software, Databases, Analytic Tools, or Applications Software across public sector, aligning solutions to drive business outcomes.
Experience growing existing customer base and acquiring new logos at scale, to increase spend and accelerate consumption revenue.
Experience working with, and leading, cross-functional teams and partners in implementations and negotiations.
Experience with commercial and legal negotiations, working with Procurement, Legal, and Business teams.
Experience working with Customer Engineers and customers' technical leads to inventory software estate, define migration plans, and build migration business cases.
Experience cultivating C-level relationships and influencing executives.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8413464
סגור
שירות זה פתוח ללקוחות VIP בלבד