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we are a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. We are looking for a talented Technical Manager to join our team!
The Technical Manager leads the technical engagement with customers, collaborating closely with internal departments to develop and deliver comprehensive solutions tailored to meet customer needs.
Key Responsibilities
Customer Engagement and Requirements Analysis:
Engage with potential and current customers early on to understand their operational and technical requirements.
Assess and provide tailored solutions that align with customers needs.
Pre-Sales Technical Authority:
Prepare the technical and operational components of proposals and responses to customers.
Lead and conduct product demonstrations to showcase the capabilities and advantages of our companys solutions.
Assist and advise the Business Development Group with technical insights and recommendations.
Technical Risks and Opportunities Analysis and Management:
Identify and analyze potential technical risks and opportunities associated with customer projects and internal processes.
Manage risk mitigation strategies to ensure project success and customer satisfaction.
Take part in the LOB strategy definition and execution:
Conduct comprehensive competitor monitoring and analysis to understand market trends and competitor offerings, identify gaps and differentiators.
Utilize findings to improve our companys competitive offerings, initiate development of new capabilities and inform strategic decisions.
Programs Technical Documentation
Maintaining program technical documentation (Specifications, Design Documents, Interface Control Documents, etc.)
Manage the development and delivery of technical manuals and training to the customer
Program Management Support:
Interpret and communicate the technical aspects of projects or requests to Program Managers.
Oversee the delivery process.
Manage the technical aspects of 3rd party development programs.
System Integration and Deployment:
Lead the integration processes with customers and external systems.
Manage the fielding phase, including user acceptance tests, installation, and evaluation processes.
Collaboration and Coordination:
Work closely with our company's internal teams to ensure alignment and effective communication throughout the project lifecycle.

Were seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment those who want to be part of the next generation of airspace security innovation.
Join our company and help make the world a safer, smarter place.
Become a worker! Work with the worlds leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.
Key Responsibilities:
Design and execute a cohesive global strategy for support and training, ensuring a seamless and consistent customer journey from initial onboarding to expert-level use.
Define and own all key performance indicators (KPIs) for both functions. Crucially, you will analyze support data to identify trends that should inform and prioritize the creation of new training content.
Design and manage a tiered global support organization that efficiently serves different customer segments and geographies with clear SLAs.
Oversee all support tools, including ticketing systems and knowledge bases, to enhance efficiency and the customer experience.
Continuously refine support workflows, escalation paths, and incident management processes to improve resolution times and customer satisfaction.
Lead the design, development, and maintenance of a comprehensive library of training content (e-learning, instructor-led courses, videos, documentation).
Design and manage global certification programs to validate expertise, create a skilled partner ecosystem, and provide a clear value path for customers.
Manage, mentor, and inspire a distributed team of support engineers, trainers, and frontline partners/subcontractors.
Build an integrated culture where the support and training teams collaborate closely, share insights, and operate as a single, unified enablement function.

we are a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance.
Join Our Team as IT Help Desk Team Leader
The IT Help Desk Team Leader reports to the IT director and is responsible for providing quality technical support to internal customers through all available channels.
Main responsibilities:
Delivery and maintenance of quick and effective solutions for various IT technical issues.
Users management at all systems permissions, group policy management, etc.
Operations and support of Windows platforms and systems (including Office 365)
Operations and support of security systems
Operations and support of Cisco telephony systems
Installation of endpoint equipment, printers, and more
Operations and support of CDR systems (Content Disarm and Reconstruction)
Installation of new Software
Prioritize technical HD tasks.