דרושים » עבודה ראשונה » Customer Service (Remote, Full-Time)

We are looking for a Customer Service Remote .
This is a part-time remote customer role that involves managing communications at various stages to ensure timely and professional responses, proactive follow-up, and efficient issue resolution, thereby providing an exceptional customer experience to the residents of the buildings we manage.
Responsibilities:
Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries
Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building
Establish and maintain good rapport by using positive language and anticipating the needs of our Daisy Community members
Build sustainable relationships and engage Daisy Community members by going the extra mile
Follow communication scripts when handling different topics and identify opportunities to elevate the overall customer experience process through scalable solutions
Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need promptly
Coordinate the scheduling of appointments, including vendors, as necessary
Assist Account Management team in building and maintaining relationships
Meet personal, department, and, company KPIs/OKRs

We are looking for a Engagement Manager.
As an Engagement Manager, you will report to the Director of Engagement Management on the Professional Services team.
Your main goals are to work with the sales team to position services value, introduce implementation best practices, and support closing the license sale while setting up the customer for success. Your performance will depend on your ability to operate in a pre-sales environment, excel in setting expectations with customers for a comprehensive and sound delivery plan. You must demonstrate prescriptive solution design and display project delivery credibility while presenting comprehensive implementation proposals for customers and prospects
RESPONSIBILITIES:
During the course of a project, be the primary customer interface and perform project management activities that ensure adherence to our methodology.
Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and digital transformation leadership Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
Work with our Sales team to develop Statements of Work, and then deliver the implementation against the contracted timelines and Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
Have difficult conversations regarding project issues, risk management, budget, and timeline and formally capture and communicate outcomes of those meetings.
Manage customer escalations and coordinate cross-functional teams to resolve critical customer issues, owning the communication back to the customer.
Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets. Assist with the planning, tracking, documentation and status updates for the project.
Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.

Were seeking a Customer Learning Associate who will be responsible for ensuring that we have the materials in place to allow our customers to know how our tools can work for them and is passionate about scaling client outcomes through process documentation, enablement content, and knowledge-sharing resources. This role is part of the Customer Delivery team, which is responsible for onboarding, training, and ensuring long-term client success. Your work will directly impact how customers adopt us at scale and how our internal teams deliver consistent, high-quality experiences. You will be instrumental in building and evolving our knowledge base, onboarding programs, and internal enablement processes to ensure both clients and our teams can learn, adapt, and scale efficiently.

Responsibilities:
Develop and maintain documentation that our customers will use to understand our products functionality. This includes implementation guides, training materials, knowledge base articles, and client playbooks for both audit and lease modules.
Use your training and enablement expertise to improve our company-led customer training activities. You will collaborate with our product and services experts to make the best-fit onboarding and training materials for our customers.
Design and deliver modern, scalable content that keeps our customers up to date as we expand our product functionality. Select the appropriate medium(s) for delivery: emails, webinars, live trainings, and edited videos.
Gather feedback from customer engagements and internal teams to refine content and improve the overall customer learning experience.
Collaborate cross-functionally with Product, Support, and Customer Success to ensure client-facing resources stay current and impactful.

We are looking for a Customer Care Expert - French Speaker.
As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses.
Help them solve problems while exposing additional ways they can achieve their goals and succeed online.
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible.
Work with all other departments and product teams, and liaise with them about our users needs.

Required Customer Experience Representative - English & Hebrew Speaking
Do you have a high level of customer service consciousness? interested in helping others?
Join us, a fintech start-up with financial backing from the strongest investors in the Israeli economy.
Its an opportunity to join a tech company, with excellent conditions in a dynamic and developing environment!
Our Mission
We are all about impact - How often do you get the chance to affect the life of others, across the Globe?
Our vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score or other obsolete metrics.
Our platform does just that, without depending on the traditional banking system.
We provide digital financial services for a variety of populations, serving tens of thousands of customers every month.
Using cutting edge technologies and our global financial network, we provide our customers, individuals or businesses, advanced services including multi-currency account, international Visa card, and real-time cross-border payments, with expertise in hard-to-reach destinations.
Responsibilities
Helping and accompanying customers in the application and registration process, while maintaining a high level of service and professionalism in accordance with the standards of service used by the company.
Clarification, handling, and providing solutions to customer complaints.
Customer training in using all functions in the app and responding to inquiries from the company's customers on various topics.
In addition, customer support is also carried out through chat support systems.

Our Customer Service Department is hiring a Global Customer Service Representative.
The role involves providing top customer service, managing logistical processes, handling orders from the quotation stage to actual shipment.
What will your day look like?
Direct management of activities with the company's global customers
Addressing all customer needs and inquiries
Handling sales documents from the quotation stage to shipment execution
Managing the shipping process with internal and external partners
Gathering data, analyzing reports, and collaborating with various internal and external interfaces.

We are looking for a Customer Support representative! Were a boutique tech company with a cutting edge product in the online marketing industry, trusted by global brands such as Fiverr , Elementor and Lemonade. Located in the heart of Tel-Aviv.

Job description
Full-time position in a SaaS company.
The position includes assisting with technical support and providing customers full training of our product. You will help customers plan and understand the best ways to utilize our service based on their business needs.

As a Customer Experience Representative, you will be our customers' primary point of contact, providing exceptional support.

You will work in a 24/7 customer service center, ensuring seamless support around the clock.

We commute Saas and operational service.

As one of our Ventures, our leverages Saas and operational expertise to enter new market segments and provide the best commute platform for the top enterprises in Israel and the world.

Job description:
Providing ongoing support to customers who use the service (telephone/written).
Responding and ongoing management of the drivers who provide service.
Shift operation with several systems at the same time.
Operating our SAAS platforms.
Real-time problem solving.
Update reports.

We are seeking service-oriented representative to provide frontline service to customers requiring taxi services at the Israeli airport.

Working Hours:
Shift work, 24/7 availability.: Morning: 6am-14pm, Afternoon:14pm-22pm, Night: 22pm-6am.
This position is highly suitable for students.