דרושים » מחשבים ורשתות » IT Support Engineer (Israel-based - APAC Time-Zone)

We are growing and are looking for future Axonians who value personal and career growth, team-work, and winning!
As a Senior IT Systems Engineer, you will be a technical leader responsible for designing, implementing, and managing our identity platform and corporate SaaS applications. In this position, you will partner with business users and other technology teams to support, grow, and implement Corporate IT systems and infrastructure, including products such as Okta, Google Workspace, Atlassian Product Suite, Zendesk, Slack, Zoom, and other industry-leading products. You will play a pivotal role in ensuring the security and compliance of our systems while delivering a seamless user experience.
The IT Systems Engineering team is responsible for enabling efficient and compliant operations. We focus on delivering and managing critical SaaS applications, endpoint compliance, network administration, and identity and access management (IAM) solutions to support our global workforce.
Manage and optimize wireless networking environments, with a focus on Cisco Meraki and Fortinet solutions, including access point deployment, configuration, monitoring, and troubleshooting.
Serve as a subject matter expert for network architecture, maintaining documentation and standards across corporate locations.
Administer and maintain Microsoft Intune for Windows device lifecycle management, including configuration profiles, compliance policies, app deployments, and conditional access.
Perform advanced Windows OS troubleshooting, including deep-dive analysis of system logs, driver conflicts, group policy issues, and application compatibility challenges.
Manage the administration, day-to-day operations, and troubleshooting of SaaS applications, endpoint management, and identity processes
Develop and maintain automation processes related to identity lifecycle, application configuration, and data management.
Collaborate with key business stakeholders to ensure alignment with business requirements.
Troubleshoot and reference the 3rd party vendor support documentation on API integrations
Manage the configuration of new SaaS systems in Okta to streamline the delivery of services to the user community
Lead incident response and problem resolution for various applications
Partner with Security & Cyber Security Assurance to enforce strict cross platform security and audit controls.

we are seeking a motivated and customer-focused IT Help Desk Specialist to support our rapidly growing team in Tel Aviv. As the first point of contact for IT-related issues, you will play a critical role in ensuring smooth day-to-day technical operations across the organization. This role requires strong technical troubleshooting skills, a service-oriented attitude, and the ability to support a global team.





Responsibilities:

Serve as the first point of contact for employees seeking IT support via ticketing system, email, or in-person.
Troubleshoot and resolve issues related to hardware, software, networking, and mobile devices.
Support Windows, macOS, Microsoft Office, Google Workspace, and other standard tools.
Set up and configure new user accounts, laptops, peripherals, and mobile devices.
Manage user onboarding and offboarding, including hardware and account provisioning.
Escalate complex issues to senior IT staff when necessary.
Document support activities and maintain internal IT documentation.
Track and manage IT inventory, software licenses, and asset lifecycle.
Support office IT infrastructure including video conferencing systems, printers, and networking equipment.

We are growing and are looking for a Senior IT Systems Administrator
who value personal and career growth, team-work, and winning!
The IT team is responsible for enabling efficient and compliant operations across Axonius. We focus on delivering and managing critical SaaS applications and infrastructure to support our global workforce.
As a Senior IT Systems Administrator, you will be a technical leader within our IT team. You will be responsible for providing advanced technical support, mentoring junior team members, and driving process improvements. Your expertise will be instrumental in ensuring the highest level of support and customer satisfaction. As a Senior IT Systems Administrator, you will play a key role in implementing and maintaining secure and scalable IT solutions.
Key Responsibilities:
Provide expert-level resolution and consultation for multifaceted IT problems and escalated cases.
Spearheaded incident response and problem resolution initiatives, employing advanced diagnostic techniques and analytical tools to identify and rectify complex technical issues promptly.
Lead the design and implementation of SaaS applications into our IDP (Okta).
Ensure optimal performance, security, and compliance of SaaS applications, endpoints, and infrastructure (Google Workspace, Zoom, Slack, JAMF, Intune, etc).
Assume a leadership role in mentoring and coaching junior admin and support engineers.
Develop and implement automation processes to streamline IT operations.
Conduct root cause analysis and troubleshoot complex technical issues.
Stay up-to-date on emerging technologies and industry best practices.
Participate in an on-call rotation to provide essential after-hours technical support.

Are you ready for your next professional challenge in the high-tech world?

We are seeking an experienced and motivated IT Help Desk Specialist to join our global IT team. In this role, youll support over 400 employees, manage help desk tickets in a fast-paced environment, and contribute to the stability and efficiency of our internal IT operations.

If you're a tech-savvy professional with a passion for service, thrive in a hybrid Windows/Mac environment, and want to work with cutting-edge technologies in a dynamic, people-first companythis opportunity is for you.

Responsibilities:
Provide hands-on technical support for hardware, software, systems, and services across the organization.
Respond to IT incidents and service requests via helpdesk tickets, phone, email, or in-person.
Troubleshoot and resolve issues in Windows and macOS environments.
Manage user accounts and permissions in Microsoft Azure Active Directory.
Set up and onboard new employees, including hardware provisioning and system access.
Maintain IT asset inventory and ensure hardware/software is up to date.
Support MDM platforms (e.g., Intune, Jamf) and enforce security policies.
Assist in maintaining network infrastructure including Wi-Fi, switches, and firewalls.
Escalate complex technical issues and follow through until resolution.
Document technical procedures, solutions, and user interactions.
Deliver excellent customer service and maintain a high level of user satisfaction.
Be available for on-call support approximately once every three weeks, as part of the teams shared responsibility for critical issues.

We are looking for a IT Support Engineer.
As our new IT Support Engineer , you will be a central member of the Operations team. This role will own and manage IT infrastructure and employee technology experience globally, with a primary focus on hands-on support, systems management, vendor oversight, security, and compliance. Youll play a mission-critical role in scaling our systems, tools, and processes to support a growing hybrid company across Israel and the U.S.
The IT Specialist will be a hands-on technical POC for our global IT needs, reporting to the DevOps Team Leader.
How will you contribute?
Own the full IT lifecycle: Oversee onboarding/offboarding, manage system access, hardware allocation, and perform regular access and security audits.
Support day-to-day operations: Provide technical support across Israel and the U.S., troubleshoot issues, and maintain reliable hardware, software, and network performance.
Manage IT assets and vendors: Handle procurement, inventory, budgeting, and alignment of equipment with department needs; serve as the point of contact for IT vendors and service providers.
Ensure security and compliance: Implement IT security protocols, lead phishing prevention and staff training, manage access controls, and oversee password compliance.
Optimize systems and tools: Evaluate and approve software purchases, ensure alignment with standards, manage company-wide systems, maintain mailing lists, and drive improvements.
Lead projects: Deliver IT initiatives (like upgrades and integrations), run training sessions, track performance, and support team growth.

Overview We are seeking a dynamic and detail-oriented IT Support and Systems Specialist to join our IT team. This hybrid role is split evenly between providing high-quality technical support and managing key systems that enable smooth IT operations. You will play a vital role in ensuring our internal technology infrastructure is reliable, efficient, and secure.
Key Responsibilities ??? IT Support Serve as the first point of contact for end-user technical support across hardware, software, and network-related issues. Troubleshoot and resolve incidents related to:
* Windows and MacOS - Hardware and software
* Office 365 and Google Workspace platforms
* Peripheral devices (meeting rooms, end-user equipment, etc.)
* Provide remote and in-person technical assistance to employees.
* Manage help desk ticketing system, ensuring timely resolution and communication. ??? Systems Administration
* Maintain and administer Office 365 and Google Workspace environments, including user management, licensing, and integrations.
* Manage device fleet through Jamf & Intune.
* Ensure endpoint security compliance and OS patch management.
* Monitor system health, performance, and capacity planning.
* Participate in system upgrades, maintenance, and documentation.
* Create automations and improve processes.

We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities:
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.

Were looking for a hands-on, solution-oriented IT Operations Specialist to join our global IT team. This role is perfect for someone who combines strong IT foundations with a can-do attitude, enjoys working closely with business units like Product and R&D, and thrives on owning and executing internal tech projects from start to finish.

This is a high-impact role where youll work at the heart of our operations, ensuring systems run smoothly, tools are optimized, and employees have the tech support they need to succeed.

What Youll Do:
Act as the go-to internal IT partner, supporting employees across departments and geographies
Support IT-related projects: automation, new tools rollout, process improvement.
Lead and coordinate onboarding/offboarding processes and internal IT-related projects.
Support and maintain tools like Google Workspace, Zoom, Okta, Jamf, Intune, and other SaaS platforms.
Collaborate with teams like Product, R&D, and Operations to understand tech needs and deliver innovative solutions.
Manage SAML SSO, identity and access permissions, endpoint security, and device configurations.
⁠Help maintain and optimize SaaS management and licenses.
Identify opportunities to automate IT workflows and improve internal processes.
Ensure a secure, reliable, and scalable internal IT environment.

We are growing and are looking for a Senior IT System Engineer to join our mission to increase access to life-saving treatments.
The Role:
Design, implement, and maintain our cloud-based IT systems and services.
Manage and optimize Google Workspace, Okta, Atlassian tools (Jira, Confluence), and Salesforce integrations and all other company systems.
Support identity and access management (IAM) policies using Okta and SSO strategies, including AWS SSO.
Automate routine IT tasks and workflows (onboarding/offboarding, integrations, tickets, etc).
Monitor system performance, metrics and recommending improvements as needed.
Provide tier 2/3 support for escalated technical issues.
Document system designs, processes, and best practices.
Own and manage the patching and update lifecycle for operating systems, applications, and SaaS tools to ensure systems remain stable, secure, and up-to-date.
Schedule and coordinate regular system maintenance for Mac and Win, minimizing downtime and user disruption while keeping devices updated and secured.
Oversee endpoint management and configuration (via MDM), ensuring consistency across user devices and compliance with company standards.
Support the implementation and ongoing operations of the companys Zero Trust model, including device posture checks, identity-based access.
Treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output.
Champion our values in every aspect "Patients First," "I'm Accountable," "Kindness Wins," "Quality Squared," and "Time is Brain."
What you will love about working:
Seeing your work translated to #'s of lives saved
You have experience delivering mission-critical, real-world systems
You love Interacting with great people who are open and fun to hang out with
Working with world-class people, who have previously taken startups from start to exit - this may be the place for you!

We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.
In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.
Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations.