דרושים » מחשבים ורשתות » IT Operations Team Leader

Overview We are seeking a dynamic and detail-oriented IT Support and Systems Specialist to join our IT team. This hybrid role is split evenly between providing high-quality Technical Support and managing key systems that enable smooth IT operations. You will play a vital role in ensuring our internal technology infrastructure is reliable, efficient, and secure.
Key Responsibilities
IT Support Serve as the first point of contact for end-user Technical Support across hardware, software, and network-related issues. Troubleshoot and resolve incidents related to:
* Windows and MacOS - Hardware and software
* Office 365 and Google Workspace platforms
* Peripheral devices (meeting rooms, end-user equipment, etc.)
* Provide remote and in-person technical assistance to employees.
* Manage Help desk ticketing system, ensuring timely resolution and communication.
Systems Administration
* Maintain and administer Office 365 and Google Workspace environments, including user management, licensing, and integrations.
* Manage device fleet through Jamf & Intune.
* Ensure endpoint security compliance and OS patch management.
* Monitor system health, performance, and capacity planning.
* Participate in system upgrades, maintenance, and documentation.
* Create automations and improve processes.

Are you ready for your next professional challenge in the high-tech world?

We are seeking an experienced and motivated IT Help Desk Specialist to join our global IT team. In this role, youll support over 400 employees, manage help desk tickets in a fast-paced environment, and contribute to the stability and efficiency of our internal IT operations.

If you're a tech-savvy professional with a passion for service, thrive in a hybrid Windows/Mac environment, and want to work with cutting-edge technologies in a dynamic, people-first companythis opportunity is for you.

Responsibilities:
Provide hands-on technical support for hardware, software, systems, and services across the organization.
Respond to IT incidents and service requests via helpdesk tickets, phone, email, or in-person.
Troubleshoot and resolve issues in Windows and macOS environments.
Manage user accounts and permissions in Microsoft Azure Active Directory.
Set up and onboard new employees, including hardware provisioning and system access.
Maintain IT asset inventory and ensure hardware/software is up to date.
Support MDM platforms (e.g., Intune, Jamf) and enforce security policies.
Assist in maintaining network infrastructure including Wi-Fi, switches, and firewalls.
Escalate complex technical issues and follow through until resolution.
Document technical procedures, solutions, and user interactions.
Deliver excellent customer service and maintain a high level of user satisfaction.
Be available for on-call support approximately once every three weeks, as part of the teams shared responsibility for critical issues.

We are growing and are looking for a Senior IT System Engineer to join our mission to increase access to life-saving treatments.
The Role:
Design, implement, and maintain our cloud-based IT systems and services.
Manage and optimize Google Workspace, Okta, Atlassian tools (Jira, Confluence), and Salesforce integrations and all other company systems.
Support identity and access management (IAM) policies using Okta and SSO strategies, including AWS SSO.
Automate routine IT tasks and workflows (onboarding/offboarding, integrations, tickets, etc).
Monitor system performance, metrics and recommending improvements as needed.
Provide tier 2/3 support for escalated technical issues.
Document system designs, processes, and best practices.
Own and manage the patching and update lifecycle for operating systems, applications, and SaaS tools to ensure systems remain stable, secure, and up-to-date.
Schedule and coordinate regular system maintenance for Mac and Win, minimizing downtime and user disruption while keeping devices updated and secured.
Oversee endpoint management and configuration (via MDM), ensuring consistency across user devices and compliance with company standards.
Support the implementation and ongoing operations of the companys Zero Trust model, including device posture checks, identity-based access.
Treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output.
Champion our values in every aspect "Patients First," "I'm Accountable," "Kindness Wins," "Quality Squared," and "Time is Brain."
What you will love about working:
Seeing your work translated to #'s of lives saved
You have experience delivering mission-critical, real-world systems
You love Interacting with great people who are open and fun to hang out with
Working with world-class people, who have previously taken startups from start to exit - this may be the place for you!

we are seeking a motivated and customer-focused IT Help Desk Specialist to support our rapidly growing team in Tel Aviv. As the first point of contact for IT-related issues, you will play a critical role in ensuring smooth day-to-day technical operations across the organization. This role requires strong technical troubleshooting skills, a service-oriented attitude, and the ability to support a global team.





Responsibilities:

Serve as the first point of contact for employees seeking IT support via ticketing system, email, or in-person.
Troubleshoot and resolve issues related to hardware, software, networking, and mobile devices.
Support Windows, macOS, Microsoft Office, Google Workspace, and other standard tools.
Set up and configure new user accounts, laptops, peripherals, and mobile devices.
Manage user onboarding and offboarding, including hardware and account provisioning.
Escalate complex issues to senior IT staff when necessary.
Document support activities and maintain internal IT documentation.
Track and manage IT inventory, software licenses, and asset lifecycle.
Support office IT infrastructure including video conferencing systems, printers, and networking equipment.

We're looking for a Technical Operations Team Lead to join our platform group and drive execution across technical operations, infrastructure, and delivery processes. This role blends leadership, technical depth, and cross-functional collaboration and is perfect for someone who thrives in fast-paced, high-impact environments.
Youll lead a hybrid team (on-site and offshore), work with global stakeholders, and partner with our Program Managers to track delivery in Jira and bring structure to rapidly evolving workflows. This is a key role in helping us scale and operate more efficiently as we build the future of secure cloud connectivity.
About Us
we are a key player the network security field, striving to provide the leading SASE platform in the market. Our innovative approach, merging cloud and on-device protection, redefines how businesses connect in the era of cloud and remote work.
Key Responsibilities
Lead and mentor a cross-functional team (including offshore members)
Own execution planning, delivery tracking, and team velocity
Collaborate with Program Managers to define, track, and report work in Jira
Implement and optimize working procedures for technical teams
Manage Cloud IT systems and user lifecycle (e.g., Okta/Azure, Our SaaS access).
Oversee 3rd party service providers, procurement, and budgeting.
Design and implement automation (Python preferred), including AI-driven workflows.
Support R&D and QA teams with cloud infra, and internal developer's tools and Dev Environments.
Partner with Customer Success, Sales Engineering, and Field Ops.
Ensure compliance with internal security policies by working closely with the CISO and applying SecOps requirements across Cloud IT systems and operations.

We are looking for a IT Support Engineer.
As our new IT Support Engineer , you will be a central member of the Operations team. This role will own and manage IT infrastructure and employee technology experience globally, with a primary focus on hands-on support, systems management, vendor oversight, security, and compliance. Youll play a mission-critical role in scaling our systems, tools, and processes to support a growing hybrid company across Israel and the U.S.
The IT Specialist will be a hands-on technical POC for our global IT needs, reporting to the DevOps Team Leader.
How will you contribute?
Own the full IT lifecycle: Oversee onboarding/offboarding, manage system access, hardware allocation, and perform regular access and security audits.
Support day-to-day operations: Provide technical support across Israel and the U.S., troubleshoot issues, and maintain reliable hardware, software, and network performance.
Manage IT assets and vendors: Handle procurement, inventory, budgeting, and alignment of equipment with department needs; serve as the point of contact for IT vendors and service providers.
Ensure security and compliance: Implement IT security protocols, lead phishing prevention and staff training, manage access controls, and oversee password compliance.
Optimize systems and tools: Evaluate and approve software purchases, ensure alignment with standards, manage company-wide systems, maintain mailing lists, and drive improvements.
Lead projects: Deliver IT initiatives (like upgrades and integrations), run training sessions, track performance, and support team growth.

We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.
In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.
Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations.

Were seeking a hands-on and forward-thinking System Team Leader to drive operational excellence across our companys global IT infrastructure. In this role, you will lead a team of skilled System Administrators, ensuring efficient delivery of IT services, robust infrastructure performance, and alignment with security, compliance, and SLA standards. The ideal candidate is a strong technical leader who thrives on problem-solving, innovation, and continuous improvementcapable of balancing day-to-day operations with long-term strategic initiatives.
Responsibilities:
Lead and mentor a skilled team of System Administrators, managing workload, priorities, and professional growth.
Oversee the installation, configuration, updating, and troubleshooting of IT services across corporate and R&D lab environments.
Manage and enhance cloud-based applications and services, including Office 365, Microsoft Intune, AWS, Azure, and related endpoint security solutions.
Ensure daily operational excellence for IT infrastructure, systems, network, and services.
Coordinate and manage IT projects, from planning through execution, in alignment with corporate objectives.
Proactively monitor and optimize network performance, availability, utilization, and Quality of Service (QoS).
Operate in alignment with corporate security standards and regulatory requirements, maintaining compliance across IT operations.
Develop and implement innovative IT solutions leveraging AI, automation, and BOT technologies to enhance operational efficiency.
Oversee system team activities to ensure alignment with IT SLA commitments, driving timely resolution, service quality, and operational reliability.

we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator?! were not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, were changing how enterprises interact with their technology.

So, if youre looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, is the place for you!

We are looking for an experienced and service-oriented IT HelpDesk Specialist to join our global IT team. In this role, youll provide frontline support to employees across the organization, both on-site and remote. Youll be responsible for resolving technical issues, managing onboarding processes, maintaining systems, and contributing to broader IT initiatives.

What You'll Be Doing:
Tech Support Guru: Answer IT tickets, fix hardware and software issues (Apple & Microsoft), for people in the office and those working remotely.
New Hire Helper: Set up accounts, access, and train newbies. Basically, make them feel welcome tech-wise!
Platform Pro: Juggle different computer systems (Windows, Mac, iOS, etc.) like a boss.
App Whisperer: Know your way around various apps the company uses.
Tech Trendsetter: Keep up with the latest software, hardware, and those pesky "Zero-Day" issues.
Network Ninja: Handle LAN, WAN, Wi-Fi, and VPN troubleshooting.
Remote Rockstar: Support people working from home, traveling, or at other offices.
Video & Audio Ace: Sort out issues with video and audio conferencing.
Office Tech Fixer: Tackle problems with printers, conference room tech, TVs, and sound systems.
Team Player: Work with other teams and IT staff to solve problems.
Project Pro: Dive into longer projects and help with company-wide tools.
Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.

At our company, were reinventing DevOps to help the worlds greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if youre willing to do more, your career can take off. And since software plays a central role in everyones lives, youll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust our company to manage, accelerate, and secure their software delivery from code to production -- a concept we call liquid software. Wouldn't it be amazing if you could join us in our journey?
The Director of Corporate Applications is responsible for overseeing the implementation and maintenance of enterprise software applications that support key business functions. This role ensures that business applications support organizational goals, are aligned with IT strategies, and deliver a high level of user satisfaction. The manager leads a team of application analysts and implementers, coordinating efforts to ensure smooth and efficient system operations across departments.
As a Director of Corporate Applications at our company you will
Lead and manage the Corporate Applications team, including hiring, mentoring, conducting performance reviews, and supporting technical and professional development
Oversee the design, deployment, and support of enterprise applications (e.g., ERP, HRIS, Legal, and other Finance systems) while managing the collaboration with cross-functional teams
Manage application lifecycles, including upgrades, integrations, and retirements
Ensure proper documentation, training, and support processes are in place for all corporate applications
Develop and manage budgets, vendor relationships, and service level agreements (SLAs)
Work closely with the internal stakeholders to define and manage the execution of new solutions supporting our companys operational goals
Monitor, control, and assess the deployment of deliverables.