דרושים » מערכות מידע » Junior Customer Support Engineer

our company provides a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes and support them through the process and onwards. We are hiring a Junior Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems. As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams. You will be responsible to:
* Provide fast, professional, and personal support to our company's customers worldwide, via emails, video calls and recorded sessions
* Provide application support on our company's platform, mainly on configurations and integrations with other CRM platforms
* Do troubleshooting and ensure each ticket has been solved
* Make the customer satisfied with the solution and support provided
* Manage your work in a ticketing system
* Collaborate with different teams in the company

DealHub offers a cutting-edge quote-to-revenue solution designed to streamline sales processes, accelerate deal cycles, and deliver predictable revenue for mid-market and enterprise businesses. Our intelligent platform empowers organizations to connect their teams, simplify workflows, and close deals efficiently and precisely. As the Solution Expert Team Lead , you will play a pivotal role in both leading a team and staying hands-on with customers and solutions. You will serve as a senior trusted technical advisor, responsible for managing high-impact customer implementations while guiding and mentoring a team of Solution Experts. This role blends project ownership, technical implementation, team leadership, and customer interaction. You’ll be expected to:
* Oversee and manage onboarding projects from kickoff to delivery, ensuring scope, timeline, and quality goals are met.
* Lead and support a team of Solution Experts in their day-to-day tasks, providing guidance, coaching, and technical escalation support.
* Act as the primary technical contact for complex onboarding projects, including hands-on solution configuration, integrations, and client workshops.
* Collaborate with internal teams (Product, Support, Customer Success) to continuously improve delivery methodologies and cross-team processes.
* Report on team performance, project timelines, and customer satisfaction metrics to leadership. This is a great opportunity for someone who thrives in a hybrid role—balancing leadership and strategy with hands-on delivery and direct customer impact.

Were seeking a service-oriented and technically skilled IT Help desk to join our team. Reporting to the IT Manager, you will play a key role in maintaining and optimizing our IT systems, supporting employees across multiple geographies, and contributing to infrastructure and security improvements. This is an in-office, part-time position with working hours from 08:30 to 15:00 What Youll Be Doing
* Provide onsite and remote Technical Support to employees in Israel, the US, Ukraine, and the Philippines
* Maintain and support office IT infrastructure, end-user devices, and business applications
* Manage IT setup for local and global company events and meetings
* Participate in IT projects involving new technology implementations, standardization, and system upgrades
* Support information security initiatives and contribute to ISO and SOC certification processes

Were seeking a service-oriented and technically skilled IT Help Desk to join our team. Reporting to the IT Manager, you will play a key role in maintaining and optimizing our IT systems, supporting employees across multiple geographies, and contributing to infrastructure and security improvements.
This is an in-office, part-time position with working hours from 08:30 to 15:00.
What Youll Be Doing:
Provide onsite and remote technical support to employees in Israel, the US, Ukraine, and the Philippines
Maintain and support office IT infrastructure, end-user devices, and business applications
Manage IT setup for local and global company events and meetings
Participate in IT projects involving new technology implementations, standardization, and system upgrades
Support information security initiatives and contribute to ISO and SOC certification processes