דרושים » מכירות » Snr. Technical Account Manager

We are seeking a highly motivated and proactive Fraud Account Service Manager to serve as the primary point of contact and trusted advisor for our valued customers.
In this role, you will be responsible for maximizing our products utilization, by providing the customer with professional guidance, based on their requirements and resources. You will collaborate closely with the customer analysts and management teams, playing a key role in bridging the gap between technical capabilities and business outcomes.
This position is global, so hours flexibility is required. Some calls and meetings occur outside of standard working hours.
Your role and responsibilities:
Be the Main Focal Point for the Customer: Own the relationship with assigned clients, serving as their primary point of contact for all fraud-related inquiries, escalations and security policy rollouts.
Proactive Customer Engagement: Develop and maintain strong, proactive relationships with customers, anticipating their needs and providing strategic guidance on how to best leverage our fraud prevention solutions.
Independent Problem Solving: Take ownership of technical challenges and drive them to resolution, utilizing your technical acumen and internal resources effectively.
Project Management: Drive internal team collaboration, acting as a central point of facilitation, and ensure consistent visibility for the customer through regular updates and a clear articulation of progress.
Maximize Customer Value: Understand the customer's business objectives and risk landscape to provide recommendations and solutions that demonstrably maximize the value and return on their investment in our fraud prevention platform.
Collaborate with Fraud Analysts and Management: Effectively communicate technical details and customer requirements to our internal fraud analysis teams and provide clear, concise updates and strategic insights to both internal and external management levels.
Translate Customer Requests to the Lab: Act as a crucial liaison by clearly and accurately translating customer technical requests, feature enhancements, and integration requirements to our internal development and product teams (the "lab").
Timely Responses and Communication: Ensure prompt professional responses to all customer inquiries and maintain clear and consistent communication throughout all interactions.
Meet on a Weekly Basis: Conduct regular weekly meetings with key customer stakeholders to review progress, address any issues, discuss strategic initiatives, and maintain a strong collaborative partnership.
Understand Customer Risk Assessment and Fraud Related Processes: Develop a deep understanding of each customer's unique risk assessment methodologies, fraud detection strategies, and overall fraud-related operational processes to tailor our solutions and support effectively.

We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the platform.
You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.
Responsibilities :
Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunities
Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding
Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the platform

Were looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.
What you'll do:
Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization
Use your in-depth knowledge of technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting
Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to builders, adapting communication to suit each audience
Actively monitor and measure your impact towards growing customer health, product adoption, and revenue
Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities
Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes
Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format
Identify trends for common customer challenges and actively suggest ways to address them

A Tel Aviv based FinTech startup that provides the worlds leading 360 financial solution for small businesses.
platform enables every small business to:
Accept payments online & in person.
Pay vendors easily and automatically.
Access real time funding & Credit as needed.
Access full invoicing and bookkeeping solution.
Use multiple pre-integrated 3rd party services.
Were targeting one of the largest markets in the world. Small businesses represent 99% of the worlds businesses and 60% of the global GDP and yet, they are the most overlooked and underserved segment in the economy. is leveling the playing field and helps these entrepreneurs succeed by taking all the hassle and headache off their plate and giving them the tools to focus on their core activity. We believe you should Let The Baker Bake!
Whats unique about?
Weve entered our rapid growth and expansion stage and are planned to grow from 50 to 200+ employees over the next year. This is your opportunity to join a rapidly growing company, have an immediate impact on the product and the companys evolution.
We are currently processing billions in volume for 80,000+ businesses and were just getting started. If you are talented, humble and ambitious now is the best time to join a rapidly scaling rocket ship where you can make an impact and be a significant part of our journey.
About the Opportunity:
We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

Our company is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.
We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
Were seeking an Account Manager to drive our business growth in the Israeli territory of greenfield accounts while assuring a great customer experience. Youll be responsible for the sales process, from prospecting to closing a deal.
Work location - hybrid from Tel Aviv
Responsibilities
Develop and execute successful targeted territory development plans to help achieve or exceed growth, revenue, and margin targets
Develop and manage all phases of the territorys business development cycle, including managing proposal negotiations, the statement-of-work, and completion of all contract details
Demonstrates breadth and depth of knowledge in aligning our capabilities to client business and positioning relative to competitors
Prospect new customers and communicate with the AWS reps regularly
Maintain and develop strategic vendor relations with AWS
Regularly attend business events to promote and educate prospective clients on the benefits of our
Work collaboratively with Marketing, Operations, Delivery, and Solutions Architects

we are looking for a Sales Customer Success Manager who will drive retention and revenue growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success. This includes identifying opportunities to expand customer usage of the platform.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills, combined with a results-oriented approach to driving customer value and platform adoption.
What am I going to do?
Onboard high-value customers with demos, highlighting features that drive increased usage and potential upgrades, while providing educational sessions on best practices, premium features, and services.
Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor to maximize ROI and ensure customer success.
Increase retention and revenue growth by identifying and closing upsell and cross-sell opportunities, while driving expansion revenue through strategic advisory.
Represent the voice of the customer, providing valuable feedback and insights to core product and marketing teams.
Track and report on key KPIs such as churn rate, expansion revenue, and customer lifetime value to measure success and improve customer satisfaction.
Develop and execute customer success plans that outline strategies for achieving customer goals and maximizing platform usage.
Use strong analytical skills to translate data into actionable insights, proactively suggesting solutions and upgrades to meet evolving customer needs.
Work with tools like Salesforce and G Suite to manage customer accounts and monitor performance, ensuring structure in ambiguous situations.

JR286322

The Salesforce Digital Account Executive is a subject matter authority and trusted advisor who works with top Israeli prospects and customers to promote our marketing and commerce platform solutions that deliver relevant, personalized journeys across channels and devices. We are seeking an experienced quota-carrying sales executive who can work both as part of a broader Account Team and as an Individual Contributor driving self-generated sales opportunities focused on the full Salesforce Marketing, Data Cloud and Commerce technology stack.

Responsibilities:
Be the subject matter expert when it comes to top Israeli companies demonstrating Salesforce Marketing solutions within their enterprise.
Educate the broader Account team youll work with on all Salesforce Marketing, Data Cloud and Commerce technology capabilities.
Collaborate with the Account and Territory team to identify target accounts.
Build and drive revenue within a specified region and/or list of named accounts.
Generate business opportunities through networking, cold-calling, and prospecting into current Salesforce customers.
Lead the sales cycle for the entire Salesforce Marketing, Data Cloud and Commerce technology stack - including lead generation, deal strategy, pricing and packaging, and assistance with deal closure.
Meet and exceed all quarterly and annual sales quotas.
Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
Maintain accurate account and opportunity forecasting.
Ensure customer satisfaction and retention.

We are looking for a Account Manager.
Responsibilities:
Develop and execute comprehensive account plans, including upselling and cross-selling, to maximize revenue and customer lifetime value.
Secure enterprise-level contracts by skillfully negotiating terms with C-level executives and key decision-makers.
Build and maintain strong, trust-based relationships with key stakeholders across all customer levels, proactively addressing their needs and concerns.
Gain a comprehensive understanding of your assigned accounts' business landscape, technical solutions utilizing FinTech-as-a-Service offering, and industry trends to identify new growth opportunities.
Act as a trusted expert, educating customers on the use, benefits, and value proposition of products and the broader payments landscape.
Continuously update your knowledge through training, self-study, and industry research to remain at the forefront of product offerings and industry trends.
Consistently achieve and surpass performance benchmarks defined by management, including revenue targets and customer satisfaction metrics.

JR289553

Our Account Executives engage with existing customers and new leads to sell the entire Commerce Cloud solutions. You will build positive, trusted relationships with both essential team members and decision-makers within your patch, and become natural at helping customers realize value from their Salesforce investments. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Your Responsibilities:

Develop and implement successful sales campaigns for Commerce Cloud across our install base, prospects and whitespace territories.

Personally build new leads from prospecting efforts and assist others in qualifying leads & sales opportunities thoroughly.

Leverage business from new & established relationships.

Strategize, negotiate & close business.

Understand the commercial aspects of the Commerce Cloud and solutions.

Exceed an annual sales quota by running a full sales cycle to address client problems and transform their businesses.

Enable and educate internal teams to ensure they can successfully seek Commerce Cloud opportunities.

Be customer-facing as required.

Our company is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.
We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
Were looking for an Account Manager who will manage a portfolio of our strategic customers in Israel from the onboarding stage to assuring satisfaction while identifying business needs in the customers AWS environment.
Work location - hybrid from Tel Aviv
Responsibilities
Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively
Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals
Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service
Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement
Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals
Maintain and develop strategic vendor relations with AWS
Regularly attend business events and conferences to promote and educate prospective clients on the benefits of our company