דרושים » מחשבים ורשתות » Manager, Support

we're on a mission to shape the future of the shipping industry through cutting-edge autonomous ship technology. Our solutions empower teams both on the ship and ashore to make informed decisions that dramatically enhance safety, reduce fuel consumption, improve navigation, and minimize environmental impact.

We integrate state-of-the-art technologies like computer vision and augmented reality, ensuring that we create solutions that improve operational efficiency and promote safer, greener shipping practices. we are committed to making a positive difference for both the environment and the people who rely on safe, efficient shipping practices. Join us as we work towards a safer, greener future for the maritime industry.

In this role, you will be responsible for strategic leadership and management oversight of the professional services organization to support business goals. Reporting to the COO, this is a high-visibility role that provides the development of the overall professional services plan and setting the strategic direction, and performance standards. You will develop, and manage all strategic service offerings and outcomes to drive and support the end-to-end customer experience.

Key Responsibilities
Develop and execute a scalable strategy for Support and NOC operations, ensuring a proactive, customer-first approach.
Lead and mentor high-performing group of support engineers, NOC specialists, and operational staff, fostering a culture of accountability, collaboration, and innovation.
Oversee real-time monitoring, incident management, troubleshooting, and resolution to minimize downtime and maximize system performance.
Implement and refine SLAs, KPIs, and operational processes to drive service excellence and continuous improvement.
Establish escalation protocols and ensure rapid response times to critical incidents, partnering with Engineering and Product teams to drive root cause analysis and long-term solutions.
Develop customer support workflows, self-service tools, and knowledge bases to improve customer experience and reduce resolution times.
Collaborate closely with Product, Sales, and Customer Success teams to align support initiatives with business objectives and customer needs.
Leverage data-driven insights to optimize service delivery, enhance automation, and improve operational efficiency.
Provide regular performance reports and strategic recommendations to senior leadership.

As a Technical Support Specialist, you will be responsible for the analysis, processing, technical recommendation and resolution of technical inquiries, cases and requests from all customer segments.
The role is customer-facing support role and will require interactions via our self-service portal, emails, chats, and a few inbound calls. Collaboration with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
The ideal candidate should be flexible, detail-oriented, have a strong support background and highly skilled at working with customers directly. The position requires willingness to be trained in one of our Continuous Testing Platform which include but is not limited to the following: Tosca, qTest, NeoLoad, LiveCompare, Vera, Test Automation, Testim and Data Integrity.
The position requires the candidate to be detail oriented, work with minimal supervision, good research skills and above-average problem solving skills to handle simple to more complex customer cases. In addition, a good background in system analysis, design and functional support is needed to determine potential software bugs.
The position will also require the candidate to work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers receive a product-tailored appropriate solutions.
The position will also give the candidate the the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support. Youll collaborate with the R&D and product teams, and learn about software engineering processes.

a software company revolutionizing the networking space with a cutting-edge routing stack that runs on dedicated whitebox hardware. Our platform disaggregates hardware from software, giving service providers the scale and flexibility to operate their networks more efficiently. By disaggregating software from hardware and running our high-performance routing stack on merchant silicon and whitebox hardware, we enable service providers, hyperscalers, and large enterprises to support explosive data growthefficiently and cost-effectively.

The Opportunity
We are looking for an experienced and impact-driven Program & Release Manager to join our Program and Release Management group. This is a high-visibility role at the core of product execution, ensuring the successful delivery of complex software releases in a fast-paced, agile environment. You will drive planning, execution, risk management, and delivery while thinking holistically about interdependencies, datadriven insights, and continuous improvement. Youʼll act as the bridge between cross-functional stakeholdersfrom engineering to product to operationsaligning everyone on a common roadmap and development pace.

Key Responsibilities
Lead end-to-end release planning and execution across cross-functional teams, from early scoping to final delivery.
Drive alignment between product, R&D, architecture, QA, and operations to ensure shared goals and seamless execution.
Provide actionable insights through thoughtful analysis and high-quality documentation (dashboards, reports, timelines).
Translate business and technical complexity into clear priorities, manage trade-offs, and set realistic expectations.
Proactively identify and mitigate risks, escalate effectively, and resolve bottlenecks before they impact delivery.
Define and track key metrics KPIs to evaluate release readiness, team velocity, and quality outcomes.
Ensure delivery is aligned to Agile principles, with a consistent cadence of incremental value delivery across teams.
Coordinate cross-team dependencies, facilitating synchronization and milestone adherence across the Agile Release
Train.
Continuously assess and refine delivery processes and methodologies to support scale and quality.
Foster a culture of ownership, transparency, and continuous improvement.

About the job
A problem isnt truly solved until its solved for all. Thats why our companyrs build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at our company, youll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. Youll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
As a Technical Program Manager for Silicon Development, you will use your technical and management experience to lead the development and execution of complex, multidisciplinary SoC projects. You will plan programs and manage their execution from early concepts through development to tape-out and production. You will collaborate closely with architecture, design, verification, physical implementation and manufacturing teams throughout the SoC execution life cycle. This includes making technical decisions for the chip designs and methodology, driving project schedules, identifying risks and communicating them to all stakeholders, and managing partner teams.

The ML, Systems, & Cloud AI (MSCA) organization at our company designs, implements, and manages the hardware, software, machine learning, and systems infrastructure for all our company services (Search, YouTube, etc.) and our company Cloud. Our end users are our companyrs, Cloud customers and the billions of people who use our company services around the world.
We prioritize security, efficiency, and reliability across everything we do - from developing our latest TPUs to running a global network, while driving towards shaping the future of hyperscale computing. Our global impact spans software and hardware, including our company Clouds Vertex AI, the leading AI platform for bringing Gemini models to enterprise customers.
Responsibilities
Plan, coordinate, and deliver custom silicon products.
Assess complexity and scope out the project, generate task lists, build a project timeline and work with the teams to make it into reality.
Lead the data-driven schedules and milestones, track the progress, proactively identify potential future issues, and identify mitigations with the team leaders.
Drive technical, budgetary, and schedule trade-off discussions with cross-functional teams.
Manage project execution and issues through design, development, test, manufacturing, deployment and sustaining activities for silicon and hardware products.

Do you want to use data to help drive the direction of products that impact the lives of over 1 billion people every day? If yes, we want to talk to you. We're looking for a leader in our Data Engineering team to work closely with Product Managers, Data Scientists and Software Engineers to support product launches and roadmaps by building the data architecture that informs and drives insight. In this role, you'll see a direct link between your work, company growth, and user satisfaction. You'll work with some of the brightest minds in the industry, work with one of the richest data sets in the world, use cutting edge technology, and see your efforts affect products and people on a regular basis. The perfect candidate will have demonstrated experience in data infrastructure and data architecture skills, a proven track record of leading and scaling BI teams, demonstrated experience in operational skills to drive efficiency and speed, project management leadership, and a comprehensive vision for how data can proactively improve companies.
Data Engineering Manager, Analytics Responsibilities
Proactively drive the vision for BI and Data Warehousing across a product vertical, and define and execute on a plan to achieve that vision.
Define the processes needed to achieve operational efficency in all areas, including project management and system reliability.
Build a high-quality BI and Data Warehousing team and design the team to scale.
Build cross-functional relationships with Data Scientists, Product Managers and Software Engineers to understand data needs and deliver on those needs.
Manage data warehouse plans across a product vertical.
Drive the design, building, and launching of new data models and data pipelines in production.
Drive data quality across the product vertical and related business areas.
Manage the delivery of high impact dashboards and data visualizations.
Define and manage SLAs for all data sets and processes running in production.

We are seeking an experienced Engineering Team Lead to head one of our three engineering teams. This team will comprise BE, FE and mobile developers, and a QA engineer. As the team lead, you will be responsible for guiding the team, ensuring successful delivery of projects, and fostering a culture of collaboration and continuous improvement.

Responsibilities:
Lead, mentor, and manage a multidisciplinary team of backend, frontend, mobile developers, and QA engineers.
Oversee the design, development, testing, and deployment of high-quality software solutions that align with business goals.
Collaborate with product managers, designers, and other stakeholders to define technical requirements, set priorities, and establish project timelines.
Ensure adherence to best practices in software development, including code reviews, testing, and continuous integration and delivery (CI/CD).
Facilitate effective communication and collaboration within the team and across other departments.
Identify and address technical challenges, providing guidance and support to team members.
Monitor and improve team performance, productivity, and overall efficiency.
Stay updated with industry trends and emerging technologies, advocating for their adoption when appropriate.
Foster a positive and inclusive team culture that encourages innovation, learning, and personal growth.

an international online lottery software and service provider, is the leading developer and provider of global e-Instant win games for the lottery industry.
We are seeking a quality and experienced MS SQL Server DBA Production team leader infrastructure and applicative.
The DBA team leader will be responsible for all DB aspects in the production environments.

Responsibilities:
Manage a DBA Production team, manage tasks, and set priorities.
Provide consultation on SQL Server for System Architects, Security Officers, Development DBAs, Tribes, and Product Owners.
Responsible for new teams employees' onboarding and training, and for the ongoing training and learning of the team
Responsible for the team off hours response to critical issues on production.
Perform as a production DBA.

Production DBA:
Performs performance tuning, Query optimization, database installations, configurations, updates, backups and monitoring.
Provide support for multiple environments development, test and production.
Anticipates, mitigates, identifies, responds and resolves problems affecting database performance, efficiency, and availability.
Improve and support processes to ensure zero application downtime on critical issues or during DB deployment of new application releases.
Work according to documentation, guidelines and policies of working procedures.
Clearly communicates problems and resolution process to customers and/or management.
Demonstrates commitment to outstanding customer service by continuously striving to provide the highest possible customer service; makes recommendations for improving service and efficiencies.
Work according to documentation, guidelines and policies of working procedures.
Provide support for the operation teams 24/7 on call in off work hours only for critical issues (one week a month).
Maintains database security in compliance with APEI policies, GDPR and PCI security standards.

As a Product Manager, you will dive deep into retail challenges and find where and how AI could be applied to solve them. You will work with business stakeholders, AI researchers, engineers and data scientists to build state of the art solutions for CPGs, retailers and shoppers. You will be responsible for the entire product lifecycle, including Product Strategy, collecting and analyzing requirements, defining functional specifications, tracking development, QA and adoption.
City:
Tel Aviv - Yafo
About us:
Our mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Our retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best delighting shoppers. Many of the worlds top CPG companies and retailers use our dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, we continue to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. We are a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit ouur website.
Responsibilities
* Lead market research and product discovery, engage with active/prospective/lapsed customers and partners to understand market needs.
* Define the product vision, strategy, requirements and roadmap. Provide MRDs & PRDs where needed.
* Be responsible for new features/products from high-level requirements down to specific tasks for the developers.
* Work closely with research, engineering and data teams to solve issues and deliver on the roadmap.
* Engage with relevant stakeholders, collect feedback, communicate plans & manage expectations.
* Get into the details to ensure we build a world-class product that our consumers and partners love and cannot live without.

We are seeking a skilled Engineering Manager to lead the Broker Platform Team responsible for building the next-generation on-premises platform that hosts collectors and actors within customer environments and connects securely to the Cortex Cloud. This platform VM provides a container-based runtime environment, designed for flexibility, scalability, and performance in diverse enterprise environments.
This role requires strong leadership, container technology knowledge along with experience in systems, networking, and secure software delivery. In this role you will work with multiple partners across Cortex Cloud and lead the engineering strategy and vision for Broker platform.
Your Impact
Key Responsibilities:
Lead and scale a high-performing engineering team building a containerized on-prem platform for hybrid deployment models.
Drive architecture and implementation of cortex platform for on-prem collectors and actors.
Ensure platform interoperability across virtualization platforms and operation systems.
Oversee integration with Cortex Cloud and ensure reliability in customer-hosted environments.
Define and manage execution of technical roadmaps, working closely with product, security, and infrastructure teams.
Establish strong security engineering practices across platform components.
Guide the adoption of modern DevOps and CI/CD pipelines for container-based development.
Support team growth through mentorship, coaching, and structured talent development.

Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power
. As a Technical Architect, your responsibility will be to advise and establish infrastructuredeployment, integration, and solution deliveryin several complex organizations and technical environments. You will help ensure that our customers have the right technical infrastructure in place to guarantee their success .
* Working Days - Monday to Friday
What you'll own:
Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration.
Provide expert guidance on software deployment best practices to optimize system performance and reliability.
Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.
Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.
Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of .
Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.
Act as a liaison and focal point between customers, Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.
Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.