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לפני 4 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
As a Product Manager, you will dive deep into retail challenges and find where and how AI could be applied to solve them. You will work with business stakeholders, AI researchers, engineers and data scientists to build state of the art solutions for CPGs, retailers and shoppers. You will be responsible for the entire product lifecycle, including Product Strategy, collecting and analyzing requirements, defining functional specifications, tracking development, QA and adoption.
City:
Tel Aviv - Yafo
About us:
Our mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Our retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best delighting shoppers. Many of the worlds top CPG companies and retailers use our dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, we continue to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. We are a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit ouur website.
Responsibilities
* Lead market research and product discovery, engage with active/prospective/lapsed customers and partners to understand market needs.
* Define the product vision, strategy, requirements and roadmap. Provide MRDs & PRDs where needed.
* Be responsible for new features/products from high-level requirements down to specific tasks for the developers.
* Work closely with research, engineering and data teams to solve issues and deliver on the roadmap.
* Engage with relevant stakeholders, collect feedback, communicate plans & manage expectations.
* Get into the details to ensure we build a world-class product that our consumers and partners love and cannot live without.
Requirements:
* Technical background with bachelors or Masters degree in Computer Science, Engineering, Business, or a related field.
* Minimum 2 years of experience as a Product Manager in a B2C software company with a track record of developing innovative products, launching quickly with high quality, measuring results and achieving business outcomes (experience in managing AI/ML based products is a plus)
* Strong analytical skills.
* Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data -informed, written narrative
* Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship
* Excellent communication and presentation skills.
* English language: advanced level
We are committed to a diverse, inclusive, and equitable workplace where all team members, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. We are committed to a nondiscriminatory approach and maintaining an inclusive environment with equitable treatment for all.
This position is open to all candidates.
 
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לפני 4 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
As a Product Manager, you will dive deep into retail challenges and find where and how AI could be applied to solve them. You will work with business stakeholders, AI researchers, engineers and data scientists to build state of the art solutions for CPGs, retailers and shoppers. You will be responsible for the entire product lifecycle, including Product Strategy, collecting and analyzing requirements, defining functional specifications, tracking development, QA and adoption.
City:
Tel Aviv - Yafo
About us:
Our mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Our retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best delighting shoppers. Many of the worlds top CPG companies and retailers use Traxs dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. We are a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit our website.
Responsibilities
* Lead market research and product discovery, engage with active/prospective/lapsed customers and partners to understand market needs
* Define the product vision, strategy, requirements and roadmap. Provide MRDs & PRDs where needed.
* Be responsible for new features/products from high-level requirements down to specific tasks for the developers
* Work closely with research, engineering and data teams to solve issues and deliver on the roadmap
* Engage with relevant stakeholders, collect feedback, communicate plans & manage expectations
* Get into the details to ensure we build a world-class product that our consumers and partners love and cannot live without
Requirements:
* Technical background with bachelors or Masters degree in Computer Science, Engineering, Business, or a related field.
* Minimum 2 years of experience as a Product Manager in a B2C software company with a track record of developing innovative products, launching quickly with high quality, measuring results and achieving business outcomes (experience in managing AI/ML based products is a plus)
* Strong analytical skills.
* Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data -informed, written narrative
* Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship
* Excellent communication and presentation skills.
* English language: advanced level
We are committed to a diverse, inclusive, and equitable workplace where all team members, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. We are committed to a nondiscriminatory approach and maintaining an inclusive environment with equitable treatment for all.
This position is open to all candidates.
 
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17/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
A leading, well-established, company in Israel for providing technological solutions in FinTech, Invest Tech, Legal Tec, and Business Tech (BT).
We are a fast-growing fintech company revolutionizing the way businesses interact with their finances. We are also dedicated to delivering innovative and user-friendly technological solutions that meet the evolving needs of our customers. As we expand, we are looking for a Head of Product to guide the development of our technological products and lead a talented team of product managers.

Role Overview:
As a Head of Product at Guideline, you will be responsible for driving the product strategy, development, and delivery of key technological products that have a direct impact on our customers' experiences. You will lead a team of product managers and collaborate cross-functionally with engineering, sales, marketing, and business

We are currently revamping our R&D team, rebranding our company, and moving all our products to the next level, using state-of-the-art technologies. This role is ideal for a results-oriented and visionary product leader with a strong understanding of technological products, user experience, costumer needs and product strategy for our technological products, ensuring alignment with company goals and market needs.

Key Responsibilities:
Product Strategy & Vision:
Define clear product vision and roadmap, prioritizing key features and improvements to enhance customer experience and drive business impact.
Analyze market trends, competitor products, and customer feedback to identify new opportunities and product innovations in the fintech space.
Lead and oversee the end-to-end lifecycle of both new product development and existing product maintenance, ensuring the ongoing success and optimization of current offerings while innovating for the future.
Manage product roadmaps, balancing efforts between delivering new features and functionality for existing products, as well as launching new products from ideation to execution.
Collaborate with engineering to ensure that both new and existing products are developed and maintained with a focus on high quality, scalability, and performance.
Drive the development of transformative technological changes to enhance existing products, ensuring that products remain competitive, cutting-edge, and meet customer needs.
Conduct user research and data analysis to understand customer needs, pain points, and opportunities for product improvement.
Define and track key product metrics (e.g., adoption, revenue, retention) to assess product performance and guide product enhancements.
Team Leadership:
Lead, mentor, and develop a team of product managers, helping them grow in their roles while ensuring high performance and collaboration.
Cross-functional Collaboration:

Work closely with stakeholders, including R&D, marketing, sales, and compliance teams to ensure successful product launches.
Act as a key liaison between engineering and business teams, translating customer needs into actionable product requirements.
Requirements:
7+ years of experience in product management, with at least 3+ years in a leadership role.
Proven experience in developing and managing technological products, expertise in agile methodologies and product management tools.
Experience leading cross-functional teams and driving collaboration in a fast-paced environment.
Excellent communication and stakeholder management skills, with the ability to influence senior leadership and stakeholders.
Data-driven mindset with experience using analytics tools to make informed product decisions.
Experience working in high-growth environment- advantage!
Knowledge of emerging trends in fintech or AI-powered finance solutions- advantage!
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
A leading cybersecurity company protecting organizations greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. Thats why were a leader in next-generation cybersecurity.
Protection Starts with People. .

About the job
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Department Overview SaaS Security and Identity Thread Defense business unit is looking to expand our product management team. The group, based in our Tel Aviv office, has a friendly environment with the various teams working closely together to design and deliver ambitious, and exciting software solutions to meet the needs of some of the worlds largest companies.

Role Overview
As a Senior Product Manager, you will develop relationships with customers and prospects to uncover unmet needs, understand use cases and workflows and vet potential solutions. Youll also work with other members of the Product Management team, research and engineering to communicate the problems, use cases and solutions in a way that allows the broader team to truly understand what a solution that delights customers looks like.

Your day-to-day
Owning and defining product requirements and roadmap
Managing a product backlog, creating PRDs, user stories, and other requirements documentation
On-going primary and secondary market research, analyzing the market opportunity and competitive landscape
Working with engineering, QA, UX and doc teams to deliver the required solutions on schedule
Collaborate with product marketing to develop new sales resources, including white papers, presentations, web content, and other customer and channel communications
Supporting the sales organizations to increase their effectiveness, having direct involvement in strategic deals (support POCs and customer engagements) Educating the sales, sales engineering, professional services and support organizations on the product as well as provisioning and management best practices.
Requirements:
5+ years of product management experience in enterprise software and/or enterprise-focused cloud or SaaS company.
Experience in the Cybersecurity space. Cloud, Identity or SaaS security experience preferred
Experience performing primary and secondary market research in an evolutionary market where needs are not well defined.
Experience in managing enterprise software through the entire life cycle from initial requirements gathering through to product release, rollout and support.
Strong English written and oral communication skills as this role will include extensive global customer interaction.
Strong technical skills allowing you to effectively engage in implementation conversations with the engineering team.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
About the job
At our company, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.
In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.
One of the many reasons our company consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.
our company Growth builds owned and operated multi-channel marketing campaigns that support the our company ecosystem by driving cross-product engagement across Android and iOS. We partner with over 40 product and engineering teams around the world, generating hundreds of millions of app installs and activations every year impacting our company's key goals.
The Core team builds the technical foundation behind our companys flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at our company. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across our companys products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.
Responsibilities
Lead the product strategy and roadmap for key growth initiatives, identifying opportunities to enhance our company's growth and drive cross-app integration and user engagement.
Translate user needs, market insights, and goals into clear, actionable product requirements and specifications.
Define key product metrics, design and analyze experiments (A/B tests), and leverage data science insights to measure product performance, identify areas for improvement, and drive optimization for growth and user experience.
Serve as the product lead, driving alignment and clear communication across various cross-functional teams to ensure successful product delivery and adoption.
Communicate product goals, strategy, and progress to stakeholders at all levels, leveraging strong presentation and collaboration skills to gain alignment and drive decisions for the product.
Requirements:
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
5 years of experience in product management.
Experience in consumer-facing product launches.
Preferred qualifications:
Experience with iOS platform product management and native capabilities.
Experience with driving improvements in user experience and growth for user-facing features.
Experience in user research, data analysis, and experimentation for product optimization.
Experience in coordinating multi-team, cross-product area and time zones initiatives.
Excellent leadership, communication, and collaboration skills with the ability to align stakeholders.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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27/05/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a security Product Manager to be responsible for defining, planning, and executing new features for our award-winning SASE platform.

As a Security Product Manager, you will work closely with our R&D, Sales, Support and Design teams to contribute to the development and evolution of a leading network security product . You will also be responsible for prioritizing features and making the impact our customers want the most.

This role is perfect for you if you are an experienced Product Manager with a strong technical and analytical background who can think holistically about customer pain points. You will be involved in defining and developing the products features that take us to the next level.

Key Responsibilities
Take full responsibility and ownership of our SASE product features, from ideation to production and measurement
Create and manage feature plans, roadmaps, project plans and specifications
Collaborate with sales, R&D and support on product development during the discovery phase to assess value, usability, and feasibility of features
Manage and have a significant impact on the product's user experience and feature set and act as the product evangelist to build awareness within the company
Research, gather and define products business requirements from discussions with clients and other sources for current and future product releases
Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement
Writing solution definitions for new features
Work closely with customers and partners to get feedback and define new features
Requirements:
6+ years of experience in Product Management from B2B software companies
3+ years of experience with networking concepts (e.g., SD-WAN, VPN, MPLS, BGP, QoS, firewalls) and their application in cloud-native or SASE environments.
Work in cybersecurity company significant advantage
Strong technical skills, bachelors degree in Computer Science or related field significant advantage
Excellent interpersonal skills
High level of self-training and self-drive
Data-driven mindset with attention to detail
Strong understanding of all aspects of the product development lifecycle, including product strategy development, requirements definition, UX design, engineering, QA and launch using Agile methodologies
Customer-oriented and experienced in working with customers
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
Required Product Manager
About the role:
As part of the product management team, you will be responsible for one or several products end-to-end including their design, development. You will contribute to the go-to-market, implementation, and support models. You will collaborate closely with engineers and designers in the Tel Aviv office - as well as with outbound product management, sales, marketing, customer success, regulatory affairs, business development and other cross-functional teams abroad. You will get in front of prospects and customers (both clinical and administrative users) and establish relationships that will be fundamental in making sure we make an impact on how care is provided. Most importantly, youll join a fun and diverse group of people passionate to save peoples lives.
You will:
Serve as an inbound product manager, contributing to the definition of a clear product vision and roadmap that aligns with the companys overall strategy and business objectives
Proactively support user research, discover unmet customer needs and translate those insights into innovative product features and functionalities
Manage the development process from ideation to launch and beyond.
Work closely with Engineering, Data, Design,Outbound Product Management, Marketing, Customer Success, and other stakeholders to ensure successful development, launch, and ongoing optimization of products.
Work closely with engineering in an Agile methodology mindset.
What success looks like:
You will deliver new features and functionalities on time, while also meeting the needs and expectations of customers
You will demonstrate a proactive approach to identify new market opportunities and user needs, translating those insights into successful product features.
You will work within a team in collaboration and support while attending multiple running projects with high efficiency.
After 3-6 months you will fully own projects and teams and be an independent contributor.
Requirements:
A team player and strong can do mentality
At least 2-3 years in B2B / mobile / SaaS Product Management
At least 2-3 years of experience with the Medical domain, and/or AI
Proven ability to learn new domains quickly and adapt well to a dynamic and fast-paced environment
Proven ability to influence cross-functional teams without formal authority
Demonstrated success in launching products and working alongside R&D in an agile development environment
Excellent communication and presentation skills in English.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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25/05/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
we are a global leader in hybrid cloud security. we bring a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premise and multi-cloud networks. The company's platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.
We are seeking an experienced Director of Product Management to lead our cloud team. This role is responsible for driving the strategy, execution, and innovation of our cloud solution, ensuring that it delivers best-in-class risk assessment and reporting capabilities. As the Director, you will lead a talented team of Product Managers as well as work on features hands-on. You will collaborate closely with cross-functional teams including engineering, design, Product Marketing, and customer success to create and execute a strategic product roadmap that maximizes our platform's impact
Key Responsibilities Product Strategy & Leadership
* Define and own the Product Strategy for our cloud solution
* Develop and maintain a long-term vision that aligns with the companys strategic goals
* Analyze market trends and competitive landscape
* Work on both inbound and outbound aspects of the product Team Leadership & Collaboration
* Lead, mentor, and grow a team of Product Managers, ensuring alignment with the companys goals
* Partner with engineering and design teams to deliver high-quality solutions
* Work closely with customer success and marketing to ensure market fit and adoption Execution & Delivery
* Define feature specifications based on familiarity with market, customer needs, and technical considerations
* Define and prioritize the product roadmap based on customer needs
Requirements:
Required Qualifications
* Product management: 5+ years of experience in product management, proven track record of delivering software products to market
* Management: 3+ years leading and mentoring product management teams
* Cloud security: deep level of experience in industry (product management, research, or security role)
* R&D background: ability to engage in conversations with development teams regarding architecture and software design
* Communications: excellent communication, writing, and presentation skills in English with the ability to present to executives and customers. Proven ability to work cross-functionally in a fast-paced, agile environment.
This position is open to all candidates.
 
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27/05/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking an experienced and passionate Product Manager to join our Quantum Network product family team.

As a Product Manager, you will play a key role in driving the strategy, development, and successful delivery of our flagship cybersecurity solution.
You will work closely with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure the product's continuous innovation and market success.



Key Responsibilities
Develop and own the product strategy, vision, and roadmap for the Quantum Network product family, aligned with the overall company goals and market trends.
Conduct thorough market research, competitor analysis, and customer feedback analysis to identify customer needs, pain points, and market opportunities.
Collaborate with engineering teams to define and prioritize product features, enhancements, and new releases based on business priorities and customer requirements.
Work closely with the UX/UI team to ensure intuitive and user-friendly product design, enhancing the overall customer experience.
Drive the product development process from concept to launch, including feature planning, user stories creation, and product testing.
Collaborate with the marketing team to develop and execute go-to-market strategies, positioning, and messaging for product launches and updates.
Monitor product performance and customer feedback post-launch, and make data-driven decisions to continuously improve the product's effectiveness and market competitiveness.
Engage with customers, sales teams, and customer support to gather feedback, address concerns, and identify new business opportunities.
Monitor industry trends and technological advancements, ensuring that the Quantum Network product family remains at the forefront of the cybersecurity market.
Requirements:
Bachelor's degree in Computer Science, Engineering, Business, or a related field from a leading university. An MBA or advanced degree is a plus.
At least 5 years of proven track record of product management experience in the cybersecurity industry, preferably with experience in flagship products.
Strong technical background and understanding of cybersecurity technologies and network security concepts.
Demonstrated ability to lead cross-functional teams and manage complex projects from concept to completion.
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
Exceptional communication and presentation skills, capable of engaging and influencing stakeholders at all levels.
Self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment.
Strong leadership skills with the ability to motivate and inspire team members towards achieving common goals.
This position is open to all candidates.
 
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09/06/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking an industry-leading Senior Product Manager Technical, to own the vision, development, launch and continuous improvement of AI-powered features personalizing our search experiences (e.g., Autocomplete, Filtering, Search results, etc.); making it feel tailored to each customer's shopping needs and preferences.

As a Senior Product Manager, youll have an end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers.
Our Senior Product Managers have the freedom (and encouragement) to experiment with new possibilities, improve, invent, and innovate on behalf of our customers.

The right person has high levels of customer obsession, strong technical judgement, demonstrated ability to build scalable processes and products, and is an independent operator, skilled on working cross-teams to deliver on behalf of customers.


Key job responsibilities
Lead the vision, definition, and delivery of personalized search experiences, to drive customer engagement, loyalty, and revenue growth.
Collaborate closely with cross-functional teams, including engineering, science, product management, UX design, and business stakeholders, to define and execute a product roadmap to deliver upon these features and experiences.
Constantly make ruthless roadmap prioritization decisions. Anticipate and make tradeoffs, balancing between customer and business needs vs. technical constraints.
Work back from our customers by learning from their feedback, behavioral measurements, and other data sources to craft better experiences and ensure we are building the right features over time.
Monitor key performance indicators (KPIs) and analyze metrics to measure the impact of personalized search experiences, identify areas for improvement, and drive continuous optimization.
Conduct rigorous analysis of market trends and competitive landscapes to identify opportunities for personalization and drive product strategy.
Communicate effectively with partners and senior leadership, including both technical and non-technical audiences, to present new product ideation, product strategies, progress updates, and business recommendations to drive alignment and create a buy-in for Personalization initiatives.
Requirements:
BASIC QUALIFICATIONS:
- Bachelor's degree.
- 5+ years of end to end product delivery experience.
- Experience owning/driving roadmap strategy and definition.
- Experience contributing to engineering discussions around technology decisions and strategy related to a product.
- Experience in technical product management, program management or engineering.
- Experience with end to end product delivery.
- Experience owning feature delivery and tradeoffs of a product.
- Excellent written and verbal communications across technical and non-technical stakeholders and experience presenting to senior executives.
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions evaluate outcomes and challenge conventional wisdom.
- Ability to work autonomously in a highly demanding and often ambiguous environment, with attention to detail and organizational skills.

PREFERRED QUALIFICATIONS:
- Master's degree.
- Experience with information retrieval, search, ML models.
- Proven track record of defining and building highly trusted brands visible to millions of customers in an eCommerce environment.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8210421
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דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
לפני 11 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Manager, Support located in Tel Aviv to become a key member of our global support leadership team. This role includes responsibility for the EMEA Testim Support organization, who are engaged in assisting customers and partners in technical issue identification and resolution. The support organization specializes in high-end, enterprise level support of customers or partners with advanced support needs.

The Manager, Support will oversee staff schedules for omnichannel coverage and individual as well as group training sessions. They will conduct quarterly 1:1 and team meetings to evaluate individual and team performance and will facilitate development of proficiency in both technical skills and general customer service skills.

Primary duties:
Deliver superior level service to end user customers and act as point-of-contact for escalated issues to ensure appropriate response and focus of support teams.
Participate regularly in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery.
Conduct regular team meetings and performance discussions with support engineers.
Interact with regional and corporate management on matters between functional areas or customers and the company.
Track, monitor and report on department operations, and closely manage critical customer accounts to develop path to issue resolution.
Perform monitoring to ensure that support engineers are following the call priority flow and maintaining an available phone status, documenting the issues well, and following cases through to efficient and effective resolution.
Assign and manage projects based on new product releases, call related issues and/or training needs within the organization. Track projects and initiate documentation based on project successes.
Requirements:
Qualifications:
Bachelor of Science in Computer Information Systems OR equivalent experience.
At least 3 years of management experience in a global support organization, with advanced customer interaction skills.
At least 5 years of experience in a technical support role for software products.
Strong focus on a self-sufficient and KPI driven management approach.
High technical affinity and broad engineering competency and set of interests.
Strong focus on innovation with high interest in state-of-the-art customer service delivery technologies and tools.
Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis.
Must exhibit effective customer service attitude and be able to lead a team in resolving difficult customer situations.
Must utilize exemplary verbal and written communication skills when dealing with customers and business partners.

Desired Skills and Experience:
Skilled in hiring, leading and motivating talented support engineers.
Experienced in mentoring and developing junior management staff aiming at supporting them regarding their individual career path.
Project management experience or background, with experience in managing multiple projects and priorities in a cross-geo and cross-functional context.
Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills.
Ability and comfort in dealing with difficult employee or sensitive customer issues and in ensuring positive outcomes even when message is difficult or critical.
Must be motivated by challenges and be able to offer multiple solutions for a problem.
Proven track record of identifying and developing innovative enhancements to support processes and methodologies.
Able to develop individual and team objectives to contribute positively to organizational goals and company values.
Proven ability to formulate and coordinate solutions to issues in cooperation with multiple functional areas and multiple geos.
Proven ability to work in a fast-paced environment and high level of resilience.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8229975
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