דרושים » מכירות » Customer service and technical support

At Infinidat, we help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies. We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers. We are always there to protect our customers' data in every hardware/software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach. This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
Responsibilities:

* Initiate and manage all on-site customer activities - logistically and operationally
* Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
* Provide initial assistance to incoming phone calls and email queries related to our product
* Maintain and constantly improve an internal knowledge base and workflows

a dynamic software development services company that delivers supreme architectural and technical expertise.
Our mission is to provide in-depth consultancy, integrate product and design research into our development process, offer managed software and cloud solutions, and provide customized training programs to bridge knowledge gaps.
We are empowering our employees with a comprehensive range of professional courses and training programs. From Cloud Computing (Azure, AWS) to Modern Full stack Web Development, Microservices, Software Architecture, and DevOps,
We are looking for a DBA/Database Expert to support all CFS services, ensuring optimal database performance, scalability, and reliability across our services. You will play a key role in managing and optimizing databases, automating operations, and ensuring data integrity across multiple environments.
We are looking for a Technical Support Engineer with strong coding skills in JavaScript and Java to join our team. This role involves troubleshooting and resolving customer support tickets in a timely and professional manner. A successful candidate should be a fast learner, capable of debugging technical issues efficiently while providing exceptional customer support.
Key Responsibilities
Provide technical support for customers, ensuring timely resolution of issues.
Investigate, troubleshoot, and debug JavaScript and Java-based applications.
Analyze logs and monitor system performance using Dynatrace, Kibana, and other logging tools.
Work closely with engineering teams to resolve complex technical issues.
Maintain and improve knowledge base documentation to help customers with self-service troubleshooting.
Communicate clearly with customers, ensuring they understand the status and resolution of their issues.
Stay up to date with product updates.

We are looking for a talented Team Leader to join our Customer Experience team
Step into our world, where advanced technologies take center stage, transforming the online trading experience.
With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.
Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.
We offer an excellent work environment where you will be challenged and encouraged to grow professionally
Manage and maintain a team of 4 support engineers, manage working hours and ensure full coverage during our required hours.
Define and implement methods, procedures, tools, and policies to meet the teams KPIs and service SLAs and ensure high-quality service is delivered to customers.
Effectively manage the daily Support operation, prioritize incoming issues and act as key contributor and facilitator for improvements in the Support operation.
Work closely with R&D, Product, and CS teams to verify progress of customer issues as expected.
Be responsible for the teams performance and career development, knowledge and skills while ensuring a high level of employee satisfaction within the team.
Drive processes to identify and correct gaps in the customer experience based upon qualitative and quantitative customer feedback.
Collaborate daily with the Support Special team leader to improve and maximize the overall support department performance

Who Are You?
You are dedicated to ensuring that the company Support experience is unparalleled. You believe that the key to achieving this is creating a dynamic environment with the most efficient and scalable delivery tools and processes to address customer inquiries, resolve issues, and improve the customer experience swiftly and thoroughly.
Key Responsibilities:
Lead or assist in multiple projects, ensuring the delivery of agreed-upon scope, on time and with high quality.
Apply industry best practices, techniques, and standards throughout project execution.
Develop User Stories based on research and the needs of the Support Organization for various platform updates.
Manage and update tasks/projects through a project tracking system.
Assist in risk analysis and mitigation for each project, identifying and eliminating process bottlenecks.
Conduct thorough testing of new features and/or processes in our UAT environment.
Triage and manage issues reported by internal support users, prioritizing based on severity and impact.
Research and introduce new tools/applications to the Support team by attending conferences and staying updated on the latest technology.
What Is The Support Operations Specialist?
The ideal candidate has a proven track record of leading or engaging in complex projects and integrating sophisticated tools into the Support team. They are strategic thinkers who can dive into details and be hands-on. The successful candidate will have a high sense of urgency, strong technical knowledge, and the ability to find optimal solutions for any challenge.

we're dedicated to providing top-tier cybersecurity solutions to our clients. We are seeking a highly skilled and motivated Technical Customer Success Manager to join our team. This role is crucial in ensuring our customers' success by providing technical expertise and exceptional service. As a TCSM, you will serve as a trusted advisor to our customers, helping them integrate, understand, and maximize the value of our cybersecurity risk management platform.
Customer success: Build strong relationships with customers. Understand their cybersecurity gaps and challenges and help them improve their cyber security posture using our platform and services. Act as the first point of contact for technical questions and support escalations.
Professional Services Management: Coordinate and oversee professional services engagements (red team, blue team, cyber intelligence, etc.) to ensure high-quality delivery. Work closely with consultants and internal teams to align services with customer needs.
Hyver adoption: Assist customers with utilizing Hyver cyber risk quantification (CRQ) platform to optimize their cyber workplan. Deliver training sessions to ensure successful adoption.
Retention and growth: Drive customer satisfaction and retention through ongoing engagement. Identify expansion opportunities and work with the sales team on upsells

We are seeking a Sales Engineer to join our expanding team and work with prospects to help them onboard and identify the value of cutting-edge generative AI solutions built on our modern technology stack. This role is ideal for a technical peoples person who is experienced in data engineering & passionate about the adoption of new GenAI solutions.
About us: For over two decades, our company mastered the art of real-time data. Weve built platforms that power the worlds most demanding systems, shaping how organizations grow their business with data-driven services. We have pioneered technologies that optimize data-driven services working with global organizations including American Airlines, Morgan Stanley, CSX, Goldman Sachs, Soci Gnrale, Credit Agricole and more. As pioneers in data-tech, we are building on our DNA in real-time operational data to deliver cutting-edge GenAI solutions that empower businesses to unlock the full potential of their structured data and transform how they interact with information.
This position is full time, hybrid and located in our main office in Herzliya.
Key Responsibilities
Take technical ownership of prospect engagement during sales cycles.
 Perform technical qualification of opportunities together with sales reps
Manage and execute RFx responses, coordinating efforts across R&D & Product.
Maintain up-to-date product and domain expertise
Maintain an ongoing relationship across marketing, product and R&D, providing feedback and representing the prospects internally.
Solution Design & Demo Delivery: Tailor product demonstrations to address specific customer needs, ensuring prospects clearly understand the value of our solutions.
Work hands-on with prospects and customers to demonstrate and communicate the value of our technology throughout the sales lifecycle, from demo to proof of concept to design to implementation
Technical Expertise: Serve as the go-to expert on our products technical capabilities, architecture, and integrations.
Customer Engagement: Build relationships with stakeholders, providing them with the confidence and knowledge to make informed purchasing decisions.
Market Insights: Collect and relay customer feedback and market trends to the product and marketing teams to refine the offering.
Evangelizing the product in the technical community.

CodeValue, founded in 2010, is a dynamic software development services company that delivers supreme architectural and technical expertise. Our mission is to provide in-depth consultancy, integrate product and design research into our development process, offer managed software and cloud solutions, and provide customized training programs to bridge knowledge gaps. We are empowering our employees with a comprehensive range of professional courses and training programs. From Cloud Computing (Azure, AWS) to Modern Full stack Web Development, Microservices, Software Architecture, and DevOps,
We are looking for a Technical Support Engineer with strong coding skills in JavaScript and Java to join our team. This role involves troubleshooting and resolving customer support tickets in a timely and professional manner. A successful candidate should be a fast learner , capable of debugging technical issues efficiently while providing exceptional customer support.
Key Responsibilities
* Provide technical support for customers, ensuring timely resolution of issues.
* Investigate, troubleshoot, and debug JavaScript and Java-based applications.
* Analyze logs and monitor system performance using Dynatrace, Kibana, and other logging tools
* Work closely with engineering teams to resolve complex technical issues.
* Maintain and improve knowledge base documentation to help customers with self-service troubleshooting.
* Communicate clearly with customers, ensuring they understand the status and resolution of their issues.
* Stay up to date with product updates.

We are looking for an experienced Help Desk Team Leader/Manager to lead our technical support team.
The ideal candidate will be responsible for managing the team, providing high-level technical support, continuously improving service processes, and ensuring user satisfaction. If you have experience managing technical support teams, excellent service skills, and the ability to work in a dynamic environment, we want you on our team!
As an employee you will:
Manage the technical support (Help Desk) team and provide professional guidance to employees.
Oversee service level agreements (SLAs) and ensure compliance with organizational goals.
Provide technical support to users and resolve complex technical issues.
Develop and implement workflows to improve service and support levels.
Collaborate with IT departments and lead technology projects.
Train and develop the support team professionally.
Manage ticketing systems and oversee reports and performance metrics.
Implement new technologies and enhance user experience.

Were looking for an Enterprise Customer Success Manager to help us shape the future of measurement.
In this role, youll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.

As an Enterprise CSM, youll serve as the trusted advisor to some of our most strategic customers across EMEA (Nordics, Baltics, Africa, Israel, and Southern Europe). Youll own the relationship end-to-end, helping clients navigate challenges, adopt our products, and grow their business through our platform.

What Youll Do:

Manage top-tier client accounts on all levels: technical, business, support, and product.

Drive product adoption and growth by providing strategic guidance and hands-on support.

Share relevant product updates and content with clients to support their evolving goals.

Identify upsell opportunities and support customer retention strategies.

Deliver client trainings, webinars, and promote new features.

Serve as the voice of the customer, relaying feedback to internal Product and R&D teams.

Partner with Sales and Marketing to drive regional expansion.