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Come Join us as a member of the Technical Support Team , where you will take part in facilitating and managing technical support and monitoring.
Main Responsibilities:
Being part of our customer facing team responsible for technical support and troubleshooting
Working in a 24/7 support hours' shifts
Gathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.
Spotting common trends and underlying problems
Providing reliable resolution of critical and high impact problems for customers
Updating self-help documents so customers/employees can try to fix problems themselves
Working closely with our developers and technical teams to solve customers problems efficiently and improve our product
Creatively suggest and build software work-around solutions, including occasional scripting/ coding and customizations
Part and full-time/ weekends position available

Azure SRE teams strive to improve reliability fundamentals via software engineering, preferring long-lasting platform improvements delivered as engineering projects over repetitive manual operations. We contribute to the product fundamentals and architecture, share knowledge, and code, and prefer reuse over re-invention, always looking for ways to make what we build useful to multiple teams and products.

We are not looking for people who know it all, we are looking for people who want to learn it all. We value the input of people who arent afraid to learn all the time and embrace mistakes as they continuously improve both our services and themselves. If you are excited by this type of challenge and you love to work in groups of people who are similarly excited: come join us!

Responsibilities
Collaborate with stakeholders to identify user requirements, incorporating feedback and actionable metrics into future designs.
Contribute to product architecture, helps create proposals, owns solutions, and ensures security and compliance. Assist in testing plans and automation features.
Implement code for products, services, or features with a focus on extensibility and maintainability. Review code for quality, reliability, and adherence to coding standards.
Execute project plans, break down work items, conduct experimentation, and support safe deployment of features.
Manage live service operations, act as a DRI on call, integrates telemetry data, and contributes to data analysis for system health.
Engineering Excellence: Improve developer tools, contribute to automation in production, ensure compliance with security and privacy, and stay current with industry developments.
Maintain communication with key partners across the Microsoft ecosystem to achieve desirable user experiences and meet the dynamic needs of partners and customers through product development.

Azure SRE teams strive to improve reliability fundamentals via software engineering, preferring long-lasting platform improvements delivered as engineering projects over repetitive manual operations. We contribute to the product fundamentals and architecture, share knowledge, and code, and prefer reuse over re-invention, always looking for ways to make what we build useful to multiple teams and products.

We are not looking for people who know it all, we are looking for people who want to learn it all. We value the input of people who arent afraid to learn all the time and embrace mistakes as they continuously improve both our services and themselves. If you are excited by this type of challenge and you love to work in groups of people who are similarly excited: come join us!

Responsibilities:
Partner across multiple product groups to apply subject-matter expertise in distributed systems design practices, interactions between cloud technology layers and components, basic dependencies at scale, and the code that defines infrastructures.
Lead by example and mentors others to produce extensible and maintainable code used across products.
Develop and evangelize insights, best practices, and standards that can be applied to improve system, platform, and/or product development and operations across the business.
Drive continuous improvements in the architecture, code, features, operations and comprehensive use scenarios of products by leveraging end-to-end technical expertise.
Make improvements to the product fundamentals and architecture, share knowledge and code, always looking for ways to make what we build useful to multiple teams and products. 
Demonstrates end-to-end expertise in distributed systems design, interactions between cloud technology layers.
Provide technical leadership in test maturity reviews, static analysis reviews, meetings, on-call rotations, and incident responses throughout product development and operations cycles.
Provides deep business and technical expertise as required to resolve major incidents.