We are currently searching for a collaborative IT engineer with high technical knowledge and experience supporting a wide range of enterprise applications and systems. In this role, you will provide technical assistance and support to computer users, focusing on complex issues and advanced troubleshooting. Responsibilities involve setting up and removing endpoints, configuring and maintaining systems, conducting technical research and development, and overseeing daily operations.
The Impact Youll Make:
SaaS Management: Oversee our SaaS services from provisioning access management to on/off-boarding processes. Including Kandji/Intune, Slack, Office 365, Jira, GitHub and Zoom.
IT Support and Administration: Hands-on experience installing, troubleshooting, and fixing computer hardware and software issues, including desktops, laptops, printers, and other peripherals.
Process Automation and Improvement: Continuously improve and automate IT processes to enhance efficiency and effectiveness.
Hardware Lifecycle Management: Manage the entire lifecycle of hardware assets, including procurement, device management (Apple with Kandji and Windows with Intune), and depreciation.
Software Asset Management: Oversee the lifecycle of software/application assets from procurement to assignment to reclamation of licenses.
Daily IT Operations: Handle day-to-day IT tasks, including troubleshooting and support. Ability to manage IT and networking hardware, including, but not limited to, monitors, keyboards, mice, printers, scanners, Zoom Conference system, firewalls, switches, and APs.
Team Support: Provided IT field support. Troubleshoot hardware, software, and OS issues while adhering to warranty and security compliance requirements.
IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Zoom rooms, AV systems, and on-premises systems.
Network Maintenance: Knowledge of enterprise networking concepts, including TCP/IP, LAN, WAN, SD-WAN, SSL VPN, DNS, and DHCP. Must have experience coordinating with ISPs and network teams to troubleshoot issues using deductive reasoning skills.
Documentation and Process Standardization: Write clear documentation and develop reproducible steps for issue resolution and oral communication skills with end users and the Global team in English and Chinese.
Security Vigilance: Stay updated with 0-day security issues and remediate them promptly.

We are seeking a Senior Support Engineer, who will play a critical role in providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.
Responsibilities:
Provide guidance, assistance, and advanced technical support to customers and internal teams.
Troubleshoot and resolve complex issues in collaboration with R&D.
Contribute to the development and improvement of support processes and procedures.
Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.

Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. Roles & Responsibilities: In this role you will take end to end responsibility over research, design, and definition of the core foundations of our embedded software platform. You shall analyze existing infrastructure, identify problems, and develop solutions. You will mentor peers while taking active part in ongoing development efforts of various features and services. You will be a part of multi-disciplinary teams (HW, DSP, Cloud, Product) to define APIs and procedures between complex SW and HW systems.

Country:
Israel

City:
Herzliya

As a Help Desk Team Leader, you will be:

Manage the help desk team and evaluate performance
Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues
Establish best practices throughout the entire technical support process
Follow up with customers to identify areas of improvement
Ensure customer service is timely and accurate on a daily basis
Develop daily, weekly and monthly reports on help desk teams productivity
Recruit, train and support help desk representatives and technicians
Coordinate with other IT departments to resolve complex issues and improve service delivery

We are searching for an innovative Backend Engineer that will join us and be part of a SW team responsible of the full life cycle development of several web key applications including technical and statistical research, design, coding and integration.
This role will require you to move fast and deliver great products, you will be part of a smart, motivated, creative team of people who are filled with positive energy targeting to bring the best solutions to the finish line.
In this role youll :
Deliver scalable features to support our vision in a timely and quality manner
Building cutting-edge technologies that make a powerful impact on data-driven systems
Tackle tough problems and find creative ways to solve them
Produce (a lot) of high-quality, functional code that is readable, testable and maintainable
Leverage our in-house autonomous tools to manage all development flow, from setting up our development environment to creating git branches and deploying services to production
Be the owner of your domain to ensure code quality, performance, and scalability of our products

We are looking for an all-around-player who will join our IT Production team performing a variety of tasks including infrastructure maintenance, Server-side support (mainly Linux based servers), improving the efficiency of the work using technologies and developing/Automating the IT infrastructures.
What you'll do:
Design and maintain new infrastructure systems and automation tools.
Applying, monitoring and enforcing server/system performance and policies.
Maintain the production systems integrity around the world, including implementing new systems, troubleshooting, and resolving production issues.
Tier 3 and tier 4 troubleshooting and support.

We are seeking an IT Infra Virtualization and cloud engineer to join our infrastructure department. The ideal candidate should have at least five years of experience in VMWARE, AWS, and networking topology. The candidate should be proficient in Linux. Knowledge of Git, Jenkins/GitHub Actions, Bash, and Python will be considered an advantage. We offer professional growth and development opportunities. If you meet the qualifications and are passionate about working with cutting-edge technology, please submit your resume and cover letter for consideration.

Responsibilities:

Oversee all aspects of the companys IT infrastructure, including systems and SaaS services.
Manage physical servers, virtualization systems, storage systems, and backups.
Provide internal support for company employees.
Expertise in servers, virtualization, cloud systems, backups, and related technologies.
Supervise and monitor the virtual infrastructure, primarily centered around VMWare virtual environments.
Manage both on-premises (co-location) and cloud-based infrastructure.
Administer external server farms and Disaster Recovery (DR) plans.
Collaborate closely with cross-functional teams to guarantee the reliability and scalability of our systems.
Diagnose and resolve technical issues related to the infrastructure.

we are looking for an enthusiastic Linux Sys-admin who specializes in web server maintenance to Join our Team. You will be a key player in our dynamic team, offering technical support to our SEO department and ensuring optimal performance of our web infrastructure. If you're into tech, great at teamwork, and the kind of person everyone enjoys having around, then you might be just who we need!
Set up, configure, and maintain web stacks Manage and maintain domain list and DNS configs Support dev teams to finetune web stacks Support marketing teams system and WordPress config needs Perform backups, security maintenance and other system needs Be ready on call for emergency over the weekends and holidays

As a 24/7 Monitoring and Technical Support, you will:

Work in shifts 247, including weekends and holidays
Handle day-to-day production issues
Provide clients with a professional and friendly first point-of-contact for all incidents
Continuously develop and improve the teams service and processes
Perform preventive maintenance
Troubleshoot and debug technical incidents

As a Help Desk Specialist, you will:

Handle technical support cases both in-person and remotely
Take part in the development of internal knowledge base through written documentation and maintenance of existing processes and procedures
Work with senior-level admins to determine and resolve high-level problems
Research, self-study and maintain proficiency in all areas related to IT technology
Work both independently and with a team