You can Expect:
- Tier 2 IT Support Provide high-quality Technical Support to Strauss employees, resolving endpoint-related issues efficiently.
- Endpoint Management Deployment Lead the setup and rollout of desktops, laptops, printers, mobile devices, and video conferencing equipment.
- system Maintenance Documentation Standardize configurations, maintain systems, and create knowledge base articles to support continuous improvement.
- Lifecycle Escalation Handling Manage inventory and endpoint lifecycle, and resolve escalated tickets from helpdesk and support teams.
Requirements: Requirements
- Minimum 2 years of experience in Technical Support or related fields
- Proven troubleshooting skills in Windows, IOS, Android, endpoint hardware, Office 365, and Active Directory
- Hands-on experience with MDM tools such as SCCM and Intune; cloud environment knowledge is a plus
- Ability to write and maintain technical documentation and knowledge base articles
This position is open to all candidates.
