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We're growing quickly worldwide in Israel, the US and Europe, and operate in over 12 countries.

We need people like you smart, energetic, and with a passion for getting great things done for some of the most iconic brands in the world.

The Technical project manager will be responsible for planning and overseeing tech projects within the organization, driving projects from inception to delivery while managing budget, timelines, and quality goals, aligned with vision and business objectives.

Responsibilities
Defining project objectives, project scope, roles & responsibilities.
Collaborating directly with R&D and Product teams.
Working with international clients.
Defining resource requirements and managing resource availability & allocation both internal and third-party.
Preparing a detailed project plan to schedule key project milestones, workstreams & activities.
Managing the delivery of the project according to this plan.
Tracking projects and providing regular reports on project status to the project team and key stakeholders.
Managing and adjusting for any changes in project scope, and/or schedule.
Identifying and mitigating potential risks.
Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

We are looking for a talented, experienced Technical Support Manager to lead our Tech support team.

As Technical Support Manager, you will be responsible for leading Customer Support T1 and T2 teams that focus on maintaining a high level of customer satisfaction for international customers, while collaborating effectively with internal cross-functional teams.

Responsibilities
The Technical Support Manager is a frontline management role with two primary responsibilities:

Services and solution delivery
Manage a team of technical support representatives and supervisors, including hiring, training, evaluating performance, leading processes and technical leadership
Set goals, objectives, and metrics for the support team to ensure high quality customer service, first call resolution, and response times meet service level agreements (SLAs) - both internal and external
Lead root cause analysis efforts on major system failures or persistent technical issues and coordinate solutions with relevant teams
Work cross-functionally with IT, software development, training, and other groups to implement strategies to proactively prevent recurring technical issues
Develop and maintain technical support's annual budget, including expenditures for staffing, training, licensing, and tooling
Be the focal point of deep technical tickets.
Personnel management

Manage Tier 1 outsource team and direct manager of Tier 2 support teams.
Decision taking.
Progress review
Career development

We are looking for a Customer SW Support Tier 2 to join our global team of professionals and ensure our clients continue to receive exceptional service.

Responsibilities
Effectively handle customers inquiries in different channels including Phone, emails , Chats , and dedicated support system
Address advance tech tickets that were escalated from our Tier1 team
Provide Technical and timely responses include proactive updates during all phases of case lifecycle
Product/Service Expertise: A deep understanding of the companys product or service to assist customers with more complex issues.
Troubleshooting Skills: Ability to analyze and diagnose technical problems and provide effective solutions.
Software Proficiency: Familiarity with support software, CRM tools, ticketing systems (e.g., Zendesk), and basic tech tools (e.g., email, chat systems).
Work process and Escalation Protocols: Work based on processes and Protocols, escalate an issue to higher levels when needed.
Communicate effectively with other departments to maintain customer satisfaction
**Part-time position, offers flexible hours/shift