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We are actively seeking a hands-on Implementation Engineer to play a vital role in the success of our customers. Standing at the intersection of technology and customer success, you will be responsible for translating AI and data requirements into seamless integrations with our customers' EMRs and clinical workflows.
In this role, you will own the end-to-end technical onboarding lifecycle - from initiation to go-live. You will serve as the primary technical voice for our customers' IT stakeholders and collaborate closely with our Product, R&D, and Medical teams to ensure frictionless integrations.
Responsibilities:
Lead Technical Onboarding: Own the full technical implementation lifecycle for new customers, ensuring projects are delivered on time, within scope, and meet high-quality standards.
EMR Integration & Configuration: Execute hands-on technical integration efforts. You will configure workflows, validate data integrity, and ensure interacts seamlessly with various EMR environments.
Stakeholder Management: Act as the primary technical point of contact for customer IT teams (CTOs, IT Managers, Analysts). Build strong relationships to troubleshoot issues and facilitate smooth collaboration.
Technical Subject Matter Expert: Represent the technical aspects of the platform in customer interactions. Demonstrate deep product knowledge to solve complex workflow challenges.
Cross-Functional Collaboration: Work closely with Customer Success, Product, R&D, and Medical teams to advocate for customer needs and streamline the feedback loop between the field and engineering.
Process Optimization: Help design and develop automation tools, runbooks, and frameworks to streamline integration processes and improve scalability.

We are looking for an experienced Product Manager to lead Diagnosis Insights domain - responsible for the intelligence layer that powers our clinical suggestions and diagnosis capture experience across patient populations.
This role sits at the intersection of clinical reasoning, data, and AI. You will define, refine, and scale the logic behind diagnosis insights - owning the end-to-end experience from medical modeling through how suggestions are surfaced to clinicians and others. Your mission is to drive superior accuracy, broad coverage, and measurable impact across patient types and care models.
This position is ideal for a PM who combines strong analytical and technical depth with clinical intuition, and who is excited to build AI-powered products that influence real-world clinical decisions at scale.
Responsibilities:
Define and drive the product roadmap for Diagnosis Insights domain. Own the long-term vision for diagnosis suggestion ecosystem - from medical logic and model strategy to how insights are presented, prioritized, and acted upon by clinicians.
Own and define KPIs, including model coverage and precision, alongside end-user adoption metrics (e.g., physician address rate).
Lead core product interfaces: Own the insights experience on both the physician and administrative teams' interfaces.
Work closely with Engineering, Data Scientists, Medical Experts while actively engaging with clients and end users to deeply understand their desired outcomes, and validate new ways to improve our suggestion algorithm.
Translate customer and business requirements into PRDs, technical specifications, and logical flows for the Engine and Core teams.
Explain complex medical logic in simple, non-technical language to internal stakeholders (Support, CSM, Implementation teams) and support generate internal product documentation.
Use SQL and analytical skills to interrogate data, evaluate logic performance, and validate improvements.
Own and manage the product backlog, prioritizing requests based on customer impact, business goals, and urgency.

What this job involves:
As a Building Operations Engineer at our company's Integrated Facility Management business line on our Amazon account dedicated team, you will manage a range of hard services while providing necessary support to ensure efficient and effective site operations, reporting to the Facilities Manager as part of the overall Facilities Team. This hands-on technical role combines maintenance leadership with operational excellence, requiring you to lead maintenance teams while managing HVAC systems, plumbing, gypsum work, painting, carpentry, and hardware installation to maintain client assets according to planned maintenance regimes and SLA requirements. You will play a crucial role in our company's commitment to delivering exceptional facility services by managing building operations stock, overseeing supplier bases for maintenance and repairs, tracking utility usage for environmental impact reduction, and ensuring compliance with regulatory requirements while supporting daily operations and small project management initiatives.
Note: This is a fixed-term role for 6 months with possibility to extend for additional months.
What your day-to-day will look like:
Lead maintenance team while managing HVAC systems, plumbing, gypsum work, painting, carpentry, and hardware installation
Create and maintain planned maintenance regime for client assets while following up on landlord-planned maintenance activities
Respond to trouble ticket requests within agreed SLAs while managing unplanned maintenance activities
Manage building operations stock including bulbs, filters, and power supplies while overseeing local supplier base for maintenance and repairs
Track utility usage and create innovative environmental impact reduction ideas while liaising with regulatory bodies and safety groups
Oversee Building Operating and Maintenance manuals while conducting site inspections with Facility Team members
Manage Moves/Adds/Changes including desk assignments, furniture stock ordering, and occupancy tracking
Handle small project management including budget and activity plans for site improvements, refurbishments, renovations, and expansions
Coordinate with Deskside/IT, Global Telecom, Global Security, Global A/V teams, and security guards when present.

We are seeking an experienced individual to oversee maintenance and facilities management operations. This role requires a professional with 3+ years of experience in preventive maintenance planning, system troubleshooting, and implementing cost-effective facility solutions.
What this job involves:
Facilities Management & Coordination
Coordinate and oversee maintenance, repair, and operation of all hard service systems including HVAC, electrical, plumbing, and fire protection systems
Conduct regular facility inspections and assessments to identify potential issues and develop comprehensive maintenance plans
Manage and prioritize work orders and service requests to ensure timely resolution and minimize operational downtime
Maintenance Operations
Perform daily, weekly, and monthly Planned Preventative Maintenance (PPM) and handle breakdown maintenance activities
Manage Building Management Systems (BMS) for optimal facility performance
Exposure to building renovation/remodeling projects
Vendor & Contract Management
Develop and maintain relationships with vendors, contractors, and service providers to ensure quality work and cost-effective solutions
Create and manage Annual Maintenance Contracts (AMC) for efficient service delivery
Assess equipment replacement needs and coordinate spare parts procurement
Compliance & Documentation
Ensure compliance with all relevant codes, regulations, and safety standards
Maintain accurate records and documentation including maintenance logs, repair records, and service contracts
Participate in capital improvement project development and implementation
Every day is different, and in all these activities, wed encourage you to show your ingenuity.

We are looking for an experienced Product Manager to lead Clinician Experience domain - responsible for building a seamless, intelligent experience that physicians genuinely love.
This role owns the end-to-end physician journey: from pre-visit planning, through in-visit ambient listening to post-visit documentation, workflow automation, and real-time assistance. Your mission is to drive high satisfaction and deep engagement by making AI Co-Pilot an indispensable part of the clinicians daily routine.
We are looking for a user-centric PM who is both visionary and hands-on - someone who deeply understands workflow design and is excited about shaping AI-powered products in real clinical environments.
Responsibilities:
Define and drive the product roadmap for Clinician Copilot experience. Lead the evolution as a true AI clinical copilot, unifying innovative capabilities into a seamless, context-aware workflow. Ensure consistency and cohesion across all physician-facing surfaces while continuously pushing the experience forward.
Own and improve KPIs, including CSAT, usage, and engagement.
Continuously identify friction points and remove barriers to adoption.
Translate physician feedback and usage signals into rapid, high-impact product improvements.
Own the core application layout and experience, define and deliver intelligent flows that adapt to physician needs across each stage of care (pre-visit → in-visit → post-visit).
Design experiences that thoughtfully integrate ambient AI, generative capabilities, and workflow automation into daily practice.
Balance innovation with clarity and trust.
Partner closely with Engineering, Medical Managers, Designers, Customer Success, AI teams, and enterprise clients.
Develop deep expertise in both customer operational workflows and end-user behavior patterns.
Align execution to maximize physician value while maintaining architectural integrity and scalability.

we are looking for a Product Marketing Manager.
Responsibilities include:
Support commercialization and go-to-market of new products and features - including positioning, packaging, pricing, competitive landscape - and product roadmap based on deep understanding of market needs.
Work with the product team to analyze needs and our value proposition per persona and educate both internal and external stakeholders on our product features and their benefits.
Improve new logo and upsell win rates with a differentiated, data-driven value story that you bring to life with a suite of market-facing materials and tools for our GTM team
Sales enablement: Provide strategic support and tailored assets for high-value, strategic sales and client meetings in partnership with sales, product, and marketing teams
Initiate assets and content creation (e.g. case studies, data sheets, solution briefs, product videos, website copy, release announcements) to articulate the benefits of the product to the world
Maintain product and service-line documentation for our care delivery products

We're looking for an AI and Automation Engineer to join our Automation team and help build the internal tools, AI agents and automation systems that power how we operate.
This role combines hands-on engineering with impactful product development. The work is split between writing code (TypeScript, React, Python) and designing and implementing automation workflows using low-code platforms.
You'll take part in building intuitive internal web applications that teams enjoy using, developing AI-driven solutions that streamline repetitive processes, creating insightful dashboards to support decision-making, and integrating systems that help the business run smoothly and efficiently.
You'll work alongside our Tech Lead and a US-based IT Automation Engineer, contributing across the full spectrum from designing React-based internal tools to building RAG pipelines to orchestrating multi-step business workflows.
What You'll Do
Design and build internal web applications using TypeScript and React that serve teams across the organization.
Create intuitive interfaces that make AI capabilities and automation outputs accessible to non-technical users.
Build and maintain RAG pipelines - including document processing, embedding, vector storage, retrieval, and evaluation.
Work with LLM APIs (Claude API, OpenAI API, AWS Bedrock, Vertex) and implement prompt engineering patterns (tool/function calling, structured outputs, few-shot) with proBuild connectors, APIs, and data flows that keep systems in sync and processes running smoothly.
Work with data from across the business to support decision-making.
Design and maintain automation workflows using low-code/no-code platforms (Workato).
Integrate AI solutions into core business tools - Slack, Jira, Salesforce etc.

We are looking for a highly strategic and hands-on Head of Business Unit to lead and scale FLOWZZ. This role will own the end-to-end performance of the business unit, combining strong business, financial, product, and marketing expertise.
The ideal candidate is a B2C expert with a strong understanding of growth, funnels, and monetization, who can lead a cross-functional team and drive measurable business results.
Responsibilities
Own the full P&L and overall performance of FLOWZZ.
Define and execute the growth strategy, focusing on revenue, profitability, and scalability
Identify new opportunities to expand the business and increase revenue streams.
Work closely with Product and Web teams (or manage directly) to optimize user journeys, funnels, and conversion rates.
Take a hands-on approach to website performance, CRO, and overall user experience.
Lead and oversee marketing strategy across all channels (paid, organic, CRM, etc.).
Optimize acquisition, retention, and monetization efforts.
Analyze campaign performance and continuously improve ROI.
Manage budgets, forecasting, and unit economics.
Use data to drive decision-making across marketing, product, and business strategy.
Lead and scale a cross-functional team (marketing, product, web, operations).
Build a high-performing, results-driven team culture.

we are looking for a talented Senior Software Engineer
The team is responsible for processing structure and unstructured medical data from multiple external sources while building and maintaining an internal serving platform. Our key challenges include operating at scale, integrating with diverse external interfaces, and ensuring the data is served in a consistent and reliable manner.
Responsibilities:
Lead development processes from ideation to production
Collaborate with product, medical, and software teams across the organization.
Own the design and evolution of the data ingestion and serving platform.
Mentor and guide junior and mid-level engineers.
Define best practices for system reliability, scalability, and observability.
Lead technical decisions around distributed systems, APIs, and integrations.
Build a customer-centric product with a deep understanding of the complex healthcare industry

We are looking for a strategic, hands-on, and data-driven VP Retention & Customer Value to own and maximize the lifetime value of our customers. This role will lead the companys retention, lifecycle marketing, and customer value strategy, with the goal of increasing repeat usage, strengthening customer loyalty, reducing churn, and improving overall customer profitability.
The VP Customer Value will work closely with Marketing, Product, Data, Operations, Category Managers, Country Managers, and Support Managers to optimize the entire customer journey from first purchase through long-term engagement.
Responsibilities
Own and lead the companys LTV growth strategy, focusing on repeat purchases, order frequency, and overall customer profitability.
Identify opportunities to increase average order value, repeat purchases, and overall customer profitability.
Design and implement retention and lifecycle strategies that improve customer engagement and drive repeat usage of Helpy services.
Develop and manage loyalty initiatives, engagement campaigns, and value-added services that strengthen customer relationships.
Analyze customer behavior, segment audiences, and identify opportunities for deeper engagement and higher value.
Partner with Marketing, Product, and Operations teams to deliver personalized customer experiences.
Monitor and optimize retention funnels, churn patterns, and engagement metrics to continuously improve customer value.
Measure and report on key retention and engagement KPIs: Customer Lifetime Value (LTV), Repeat Purchase Rate, Order Frequency, Retention/Churn, Average Revenue per Customer, and Customer Engagement Metrics.
Build, mentor, and lead a high-performing Customer Value team responsible for CRM, retention marketing, and customer insights.
Own and grow the Loyalty / Membership Club, increasing engagement and participation.
Strengthen and expand subscription offerings, driving higher adoption and revenue.
Manage VIP customer retention, enhancing loyalty and maximizing lifetime value.
Experience in monetization and B2B sales to advertiser clients.

We are looking for a hands-on GTM AI Engineer to design, build, and deploy AI-powered workflows and automations across our go-to-market (GTM) systems.
This role sits at the intersection of business operations and technology, and acts as the engine behind revenue intelligence, process automation, and scalable pipeline generation systems.
You will be a technical force multiplier for our GTM team including creating workflows, agents, and integrations, embedded directly into core business systems (e.g., CRM, marketing automation, support tools).
This is not a traditional software engineering role, but it requires strong technical execution and ownership across the full lifecycle.
What youll do:
Design, build, and maintain production-grade AI workflows and automations to streamline GTM execution (e.g., lead enrichment, routing, research, follow-ups, CRM hygiene, and customer handoffs)
Develop and deploy LLM-based solutions, including prompt-driven workflows, reusable prompt libraries, and AI agents embedded within business systems
Build and maintain integrations and data pipelines across CRM, marketing automation, enrichment tools, and internal systems to ensure reliable, connected data across the funnel
Own workflow performance, review success metrics, iterate and demonstrate business impact.
Build and maintain AI-assisted pipeline inspection tools to give RevOps and Sales Leadership real-time visibility into deal health
Identify opportunities to reduce manual work and improve efficiency across RevOps, Sales, Marketing, and Customer-facing teams
Partner with cross-functional stakeholders to map processes, identify bottlenecks, and prioritize high-impact automation opportunities
Drive adoption through enablement: documentation, training, and ongoing feedback loops
Evaluate and implement new tools and technologies based on ROI, scalability, and maintainability.