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Operational Planning and Alignment:
Architect the global marketing operating model to bridge the gap between high-level strategy and technical execution.
Partner with the Marketing leadership team to track marketing KPIs, monitor performance metrics, and ensure targets are met.
Manage resource allocation and departmental budgets to ensure efficient spend and maximize Marketing ROI.

Marketing Process Optimization & GTM Execution:
Manage and optimize core marketing processes, including campaign execution, lead and MQA lifecycle, routing, scoring, and attribution.
Implement best practices, automation tools, and generative AI capabilities to increase marketing efficiency and scale workflows.
Ensure data management, workflows, and analytics are functioning properly to support data-driven decision-making.
Enforce core GTM processes and maintain SLAs in close partnership with Sales, BDR, and RevOps teams.

MarTech Stack and Data Management:
Manage and optimize our existing marketing technology ecosystem, including CRM, MAP, ABX/intent (e.g., 6sense), analytics, and data solutions.
Work alongside RevOps to support the Salesforce data model, maintain the integration of marketing systems, and ensure data integrity and CRM quality.
Own the MarTech roadmap and vendor rationalization strategy, ensuring a lean, integrated and future-proof stack.
Drive the implementation of Agentic AI for research, routing and predictive modeling within the customers buying journey while ensuring interaction with core systems (Salesforce, MAP, 6sense, etc.).
Ensure day-to-day compliance with global data privacy requirements across systems.

Performance Measurement & Reporting:
Manage the reporting framework for measuring marketing performance and tracking KPIs, delivering actionable insights to stakeholders.
Maintain clear economic models that track LCV and CAC by marketing motion and activity.
Generate regular reports and dashboards to communicate marketing results, trends, and campaign forecasts.
Track and report on the ROI for marketing events and demand generation programs.
Manage the modern demand gen waterfall and business development cadence to monitor lead quality and conversion rates.

Team Leadership & Management:
Manage and mentor a team of Marketing Operations professionals, ensuring their day-to-day performance and professional growth.
Foster a collaborative, execution-oriented culture within the Marketing Operations team.
Provide operational support and troubleshooting to other Marketing teams, such as demand generation, product marketing, and field marketing.
Manage stakeholders enterprise integration across and the broader SAP ecosystem, data privacy standards (GDPR/CCPA), and cross-functional attribution in a multi-product environment.

As a Senior Renewals Manager, youll own a strategic, high-value Book of Business and act as the senior commercial voice in our most complex renewal motions. This role goes beyond process execution: youll shape renewal strategy for our largest and most at-risk accounts, lead negotiations with sophisticated procurement teams, and serve as a force multiplier for the broader Renewals organization by mentoring junior managers and improving how the team operates. Youll work cross-functionally with Customer Success, Sales, Finance, Legal, and Deal Desk - and youll have direct visibility with senior leadership on forecast accuracy, retention performance, and deal strategy.

What You'll Own
Own the end-to-end renewal strategy and execution for a defined Book of Business skewed toward strategic, large-ACV, and high-complexity enterprise accounts.
Serve as the senior renewal lead on the most complex deals - multi-stakeholder negotiations, scope changes, competitive displacement threats, and contract structures requiring legal or Deal Desk escalation.
Build and defend renewal forecasts with a high degree of accuracy; flag risk early and provide leadership with clear, data-backed course corrections rather than late-stage surprises.
Design and negotiate multi-year subscription renewals, partnering with Account Executives and Customer Success Managers to articulate and quantify business value at the executive level.
Lead commercial negotiations directly with client procurement and legal teams, structuring proposals, renewal rate calculations, and order forms - including exception approvals for non-standard terms.
Act as a player-coach: mentor and upskill junior and mid-level Renewal Managers on negotiation tactics, forecasting discipline, and stakeholder management.
Identify systemic churn and contraction risk patterns across your book and partner with Installed-Base leadership to build proactive mitigation plans, not just reactive saves.
Partner cross-functionally with Finance, Legal, Deal Desk, and Order Management to ensure contract accuracy, data integrity, and clean handoffs from quote to booking.
Identify and qualify upsell and cross-sell opportunities within the renewal motion, working alongside Sales to expand account value.
Contribute to process improvement for the broader Renewals function - playbooks, deal frameworks, and forecasting methodology - and represent the teams voice in cross-functional initiatives.

As a Business Development Representative (BDR), you will report to the Director of Business Development. Your main goals are to collaborate with our Account Executives to open up important business opportunities . It will also require more strategy than a standard pipeline development role. You will be tasked with mapping out accounts we want to sell into and creating strategic plans for opening discussions with them. Your performance will depend on your ability to expand s client base.
What You'll Own
Expand client base!
Generate new business through outbound opportunities and conduct
Maintain active engagement with new and existing leads
Use creative communications designed to increase customer interest in products
Research prospective clients and acquiring high-level contacts
Book meetings for AEs that carry high revenue opportunities
Conduct high level conversations with senior executives in prospect accounts
Methodically qualify, build, and manage an accurate sales pipeline; maintain a high volume of activity including outbound cold calls, emails and social selling
Evangelize and the Digital Adoption model

We're looking for a highly motivated Account Manager to join our Nordic Desk and deliver an outstanding client experience.

What will you be doing?

Build and maintain relationships with Dutch-speaking clients
Support clients through phone, email, Teams, WhatsApp, and other communication channels
Identify clients' needs and provide tailored solutions
Promote relevant products and services while delivering exceptional customer experience
Handle client inquiries and complex cases efficiently
Contribute to the team's growth and overall business objectives

We're looking for a highly motivated Account Manager to join our Nordic Desk and deliver an outstanding client experience.

What will you be doing?

Build and maintain relationships with Dutch-speaking clients
Support clients through phone, email, Teams, WhatsApp, and other communication channels
Identify clients' needs and provide tailored solutions
Promote relevant products and services while delivering exceptional customer experience
Handle client inquiries and complex cases efficiently
Contribute to the team's growth and overall business objectives

We're looking for a highly motivated Account Manager to join our French Desk and provide an outstanding experience to our clients.

What You'll Do

Build and maintain relationships with French-speaking clients
Support clients through phone, email, Teams, WhatsApp, and other communication channels
Identify clients' needs and provide tailored solutions
Promote relevant products and services while delivering exceptional customer experience
Handle client inquiries and complex cases efficiently
Contribute to the team's growth and overall business objectives