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we are seeking a strategic, execution-driven, and AI-native Program Manager to lead and scale a growing service within our company Managed Services. This is a high-impact role for someone who thrives on ownership, autonomy, and innovation a true doer who knows how to learn fast, experiment fearlessly, and drive meaningful results.
Youll take end-to-end responsibility for building and optimizing processes, identifying opportunities for scale, and driving sustainable growth. Working closely with Product, Marketing, CSM, Data, and Sales Ops, you will play a key role in preparing the service for its next stage of scale ensuring efficiency, impact, and continuous improvement.
What am I going to do?
Lead cross-functional growth initiatives: Partner with Product, Marketing, CSM, and Sales to design GTM strategies, create entry points, and execute campaigns that drive awareness and acquisition.
Own business performance & growth metrics: Define and track KPIs, monitor conversion and retention rates, and lead initiatives that improve funnel health and overall business results.
Build and scale operational infrastructure: Design efficient, AI-enabled workflows, solve cross-functional challenges, and continuously optimize processes through automation and smart systems.
Manage strategic projects from planning to execution: Oversee end-to-end delivery of key initiatives, leveraging AI tools and automation to streamline execution, ensure alignment, and maximize impact across teams.
Own the program end-to-end: Use data and AI automation to monitor performance (HubSpot, Salesforce, Tableau), surface actionable insights, and translate them into strategic and operational improvements.

We are looking for a highly strategic and accountable Vertical Business Manager to lead high-impact projects that drive business growth across our company's ecosystem. This role requires an Entrepreneurial mindset and ownership mentality, with a focus on identifying opportunities, building actionable plans, and collaborating with cross-functional teams to bring them to life. Youll need to think like a business owner, considering resource allocation, product enhancements, and market trends to drive success.
What am I going to do?
Opportunity Identification: Analyze new market opportunities, identifying growth potential, target audiences, and competitive gaps.
Strategic Project Leadership: Develop and execute structured, cross-functional plans to launch or grow initiatives, ensuring alignment with our companys goals.
Entrepreneurial Mindset: Apply a data-driven, business-owner approach to assess revenue potential and prioritize actions with the highest ROI.
Collaboration & Leadership: Work closely with teams across product, marketing, taxonomy, and data to drive execution, ensuring deliverables are met.
Performance Tracking: Define and track KPIs to measure success, iterating on strategies based on data insights.
Data-Driven Decisions: Use insights and analytics to guide priorities and measure project impact.
Stakeholder Communication: Present findings, updates, and recommendations to leadership with clarity and impact.
Creative Problem-Solving: Identify and address gaps or challenges in our companys offerings with innovative, practical solutions.

Were looking for a hands-on, tech-savvy team member to help manage and improve our Customer Care AI chatbot. You'll maintain the chatbot, enhance workflows and prompts, monitor performance, and work closely with cross-functional teams to deliver a smooth, optimized experience for both users and agents.
What am I going to do?
Maintain and manage the AI chatbot instructional conversations
Optimize workflows and prompts to improve deflection rate and CSAT
Manage and monitor AI agent behaviors and logic
Monitor and analyze conversations and chatbot performance metrics
Collaborate with customer-facing and product teams to align AI behavior with business goals
Stay ahead of the curve with the latest in AI, automation, and chatbot best practices
Maintain clear and up-to-date technical documentation.

Were looking for a forward-thinking, hands-on leader to guide our companys Global Customer Support through its next phase one powered by AI, automation, and innovation. With our AI chatbot now handling a large portion of basic inquiries, your role will focus on reshaping and optimizing support operations around this new reality, ensuring that people and AI work together smoothly and effectively.
Youll bring a strategic, data-driven mindset and an ability to evolve processes, teams, and performance standards in an AI-powered environment.
What am I going to do?
Lead and own global customer support performance: Define, monitor, and achieve all SLAs and KPIs to ensure operational excellence.
Optimize support operations in an AI-powered workflow: Redefine processes, responsibilities, and workstreams now that the AI chatbot is live, ensuring seamless collaboration between agents and AI systems.
Develop a forward-thinking support strategy: Continuously evolve our companys customer support vision to stay aligned with AI-driven service models, emerging technologies, and industry best practices.
Standardize and optimize operations: Establish global procedures, policies, and standards to support 24/7 customer operations.
Leverage insights and data: Analyze support metrics, dashboards, and customer feedback including AI performance data to identify trends, challenges, and opportunities for improvement.
Collaborate cross-functionally: Partner with product, operations, and other teams to ensure AI tools and human workflows remain aligned with business goals and evolving customer needs.
Build and empower teams: Recruit, train, and mentor Customer Support Team Leaders, guiding them through new AI-integrated workflows and fostering adaptability, ownership, and continuous learning.
Inspire and drive culture: Champion our companys values by cultivating innovation, teamwork, and a customer-first mindset within an evolving support environment.
Ensure resolution excellence: Take ownership of complex customer issues, driving them to full resolution with accountability and care.

'we are looking for an Operations &Travel Coordinator who will manage a range of services and provide the necessary support to ensure high quality and efficient running of the offices. This role oversees many different aspects of a company's operations from managing vendors and contractors to coordinating business travels.
The successful candidate should be super organized, energetic and a multitasking kind of person, with attention to detail, performance-oriented, and able to take full responsibility in the day-to-day offices. This is a full-time position, reporting to the Global Group Facilities Manager.
What am I going to do?
Oversee daily office operations and manage all administrative tasks, serving as the primary point of contact for any office, facilities, or maintenance needs.
Lead and coordinate end-to-end travel arrangements for employees and guests, including flights, accommodations, ground transportation, insurance, per diem, visas, and more.
Manage communication, coordination, and supervision of global contractors and vendors, ensuring service quality and smooth operations.
Support ad-hoc projects and operational initiatives, providing administrative assistance as needed.
Manage the operations warehouse, including receiving supplies, tracking inventory, and maintaining accurate documentation.
Plan and execute meetings and special events, locally and internationally, coordinating all travel logistics, venue arrangements, and onsite support.
Implement the companys policies and procedures and ensures they are met within the company's budget
Reviews and configures travel-related data, analysis, and reporting of travel data
Review and approve employee expense reports, ensuring accuracy and alignment with policy.
Implement and enforce company policies and procedures, ensuring operational alignment with company standards and budget.

Were looking for an Employee Experience Lead to join our People team. Someone whos passionate about building culture, purpose, and growth as strategic drivers of business success. In this role, youll help shape an environment where every employee feels meaning, connection, and the freedom to grow, turning culture into a true business advantage.
What am I going to do?
Design and execute an employee experience strategy aligned with our companys business goals.
Build and promote company values and behaviors that drive performance and belonging.
Partner with leaders to embed continuous learning and growth in the flow of work.
Design employee journeys that enhance engagement, purpose, and productivity.
Use data and insights to measure cultural impact and recommend improvements.
Collaborate with executives to connect people, purpose, and performance.
Leverage storytelling and communication to bring culture and strategy to life.

Were reinventing HR and looking for builders to join the ride.
If youre the kind of HR professional who spots a gap, rolls up your sleeves, and creates whats next youll fit right in.
Youre equal parts strategist, doer, and people-whisperer. Curious about everything and a little obsessed with making work better through tech and AI?
Thats you. Thats us.
What am I going to do?
Be the People Partner for a group of employees owning the entire employee journey from hiring to offboarding.
Hands-on of recruitment, onboarding, learning & development, engagement, and wellbeing processes of your team.
Act as a strategic advisor to managers and leadership.
Use data and AI to make smarter, faster people decisions.
Help us run HR like a startup - agile, bold, and human-centric.

Whats the job?
The Director of FP&A is a key contributor at our company. You will own the FP&A domain and take a significant role in forecasting and analyzing our operation, providing key insights, financial results reporting, implementation of monitoring processes, raising challenges in real time, and driving strategic initiatives forward.
The ideal candidate will have meaningful experience in financial modeling, creating and optimizing processes, be fluent in Excel, have strong analytical skills, and know how to navigate different information systems.
Were looking for someone who is AI-fluent and tech-savvy, able to guide the FP&A team in leveraging automation and advanced analytics to improve financial processes and decision-making.
What am I going to do?
End-to-end FP&A ownership - Forecasting, economic analysis, budget
Deliver weekly financial updates, monthly performance analyses and quarterly rolling forecast
Analyze financial and operational processes; make recommendations for improvement
Lead, mentor, and scale a high-performing FP&A team, fostering talent through coaching, career development, and cross-training opportunities
Act as a trusted advisor and analytical partner to Management and partner with the different business units and departments, providing business insights, financial models, support in budget needs
Build and maintain financial models related to but not limited to company KPIs, retention metrics, business performance, commissions plans, etc
Provide M&A due diligence support; develop financial models for strategic initiatives
Present and report company KPIs to leadership
Present and report variance analysis versus forecast and budget
Support the monthly accounting close process with detailed monthly financial analyses
Provide financial modeling and analysis for various ad-hoc financial projects.

Whats the job?
our company Business Solutionss Executive Director of Revenue will be responsible for driving business growth and maximizing revenues through effective acquisition, marketing, and retention strategies. It is a pivotal role that will develop and execute revenue-generating initiatives and processes, while leading and aligning cross-functional teams to achieve ambitious business objectives.
What am I going to do?
Develop and implement a comprehensive revenue growth strategy, aligned with our company Business Solutions targets and goals, focusing on both short-term gains and long-term sustainability.
Drive alignment between sales, customer success and operational functions to ensure seamless customer journeys and optimal revenue outcomes.
Lead B2B acquisition strategy and execution, including business guidelines for in-product funnels, as well as lead-generation initiatives.
Lead retention and expansion efforts, including overseeing the customer success team in maximizing portfolios revenue potential and ensuring high levels of customer satisfaction, retention and loyalty.
Drive innovation and continuous improvement in all revenue-generating funnels, to optimize efficiency and effectiveness.
Collaborate closely and effectively with different stakeholders in the company including product, brand marketing, Ops, talent supply and data to streamline customer experiences and maximize revenue opportunities.
Establish key performance indicators (KPIs) and metrics to measure the effectiveness of revenue-related activities.
Hire and manage and lead a winning team that strives to exceed expectations.

We are seeking a highly skilled Financial Project Manager to lead, cross-functional initiatives across our Financial Business Applications landscape.
In this role, youll partner closely with the Finance team to translate business needs into application solutions, delivering impactful improvements to processes, efficiency, and reporting accuracy.
This position reports to the IT Business Application Director and is a temporary position (8 months) as a replacement for maternity leave.
Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.
What am I going to do?
Identifying, writing, and managing new financial business requirements.
Collaborate with cross-functional teams to design and implement integrations between NetSuite and other systems, ensuring seamless data flow and functionality.
Ensure projects are delivered on time, within budget, and meet quality standards.
Be the go-to professional - Be the main focal point and hands-on expert for finance, procurement & FP&A teams, and ensure the engagements are managed with a focus on high satisfaction and retention.
Be the primary contact with third-party developers on solutions. Leading the end-to-end development process from design to acceptance & implementation.
Perform all of the above in a SOX-compliant environment.
Provide end-user training and Support.