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Customer Support Manager (CSM) The Customer Support Manager is a key role responsible for the overall post-delivery support of the companys systems and products.
This position oversees the ongoing, professional, and proactive management of customer service operations, ensuring compliance with SLA targets, maintaining high customer satisfaction, and coordinating all service-related activities internal and external stakeholders.
Key Responsibilities
- Manage all customer service activities during warranty periods and under support/service agreements.
- Maintain direct and ongoing communication with customers and/or end users, including professional support, proactive service initiatives, and coordination of on-site activities.
- Provide initial Help desk support, including full documentation and tracking of all service requests in the PRIORITY system.
- Ensure availability of inventory in service warehouses and customer sites according to contractual requirements.
- Monitor and ensure compliance with SLA and TAT (response and repair times) targets.
- Coordinate and dispatch field service technicians and rapid response teams based on project needs and maintenance contracts.
- Take full ownership of service calls from initiation to closure, including documentation of Service Request Forms and service reports.
- Track, monitor, and report on service performance metrics and KPIs.
- Develop, manage, and sell follow-on service programs, including maintenance agreements, training contracts, and additional services.
- Handle order processing, shipment coordination (domestic & international), and tracking of spare parts, TEST equipment, and support tools.
- Work closely with Engineering, Manufacturing, Planning, Procurement, Logistics, Quality, and ILS teams.
- Manage operational and budgetary aspects of service activities.
- Drive customer satisfaction improvements in maintenance services, including feedback collection, root cause analysis, and implementation of service improvements.

we are scaling digital B2B capital and fintech products innovating in the intersection of fintech and payments globally and we are looking for a Product Manager. In this role, Youll take ownership of the product plumbing, from crisp specs and QA to analytics and partner coordination, so our VP of product can focus on roadmap, strategy, and high-leverage strategic work. This roe is a great opening position for individuals who are seeking to build a career in product management in the Fintech space..
Your key responsibilities will include:
Turn concepts into shippable tickets: Draft PRDs, user stories, and acceptance criteria, maintain a clean backlog, run grooming and sprint rituals with R&D.
Instrument & analyze: Define event tracking, build lightweight dashboards (e.g., funnel, approval, activation, repayment), monitor experiments, and surface insights.
Vendor & integration support: Coordinate with underwriting/KYC, payments/acquiring, and data vendors, track timelines, test webhooks/APIs, and resolve issues.
UAT & QA owner: Create test plans for new flows (applications, KYC, pricing, contracts/e-signature, settlements, dunning/collections, pause/skip-payment rules).
Compliance-ready ops: Keep product docs current (T&Cs, disclosures, rate tables), collect evidence for audits (SOC/ISO/PCI where relevant), and log incidents.
Customer & GTM enablement: Draft release notes, internal guides, and simple ROI calculators; support Sales/CS on edge cases; triage feedback into clear tickets.
Day-to-day product ops: Unblock engineering, chase decisions, remove ambiguity, and keep everyone aligned on the next shippable slice.

Join us at our company, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At our company, youll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.
Syte is an image recognition solution for retailers in different verticals such as fashion, home, furniture, DIY etc. We offer AI-powered product recommendation and discovery platform. Our solutions include visual search, automated product tagging, advanced personalized recommendations, and more.
We are currently looking for a Senior Machine Learning Engineer to design and implement scalable and integrate machine learning solutions into production. You will work with modern technologies like Node.js, Python, Kafka, MongoDB, and OpenSearch, AirFlow, while driving architectural decisions and CI/CD best practices. This role combines backend engineering excellence with ML deployment expertise.
The Senior Machine Learning Engineer will report directly to the Director of R&D.
Your key responsibilities will include:
Architect and develop MLE services using Python, ensuring high performance, reliability, and scalability.
Collaborate with Data Science teams to productionize ML models (model serving, monitoring, retraining pipelines).
Build and maintain CI/CD pipelines for automated testing, deployment, and monitoring.
Design and implement system architecture for distributed, event-driven systems.
Integrate and optimize Kafka for real-time data streaming and event processing.
Design and manage MongoDB schemas and queries for optimal performance.
Implement and maintain OpenSearch clusters for search and analytics use cases.
Ensure security, observability, and fault tolerance across all services.
Mentor team members and contribute to engineering best practices.

We are seeking an experienced and strategic Tax Director to lead and oversee all global tax activities across our organization. In this role, you will develop and execute the companys global tax strategy, ensure full compliance with international tax regulations, and support business growth through effective tax planning. You will collaborate closely with senior leadership, finance teams, and external advisors to optimize our global tax structure and guide key decisions that impact the companys long-term success. This is a high-impact, hands-on leadership role suited for a detail-oriented tax expert who thrives in a fast-paced, multinational environment.
Your Key Responsibilities
Lead and manage all global tax operations, including planning, reporting, compliance, and audits.
Develop and implement international tax strategies that align with business objectives and support growth.
Ensure compliance with tax laws across multiple jurisdictions, including corporate tax, VAT/GST, transfer pricing, and withholding tax.
Partner with Finance, Legal, and senior leadership on tax-related matters impacting business decisions.
Oversee the preparation and review of corporate tax filings and documentation worldwide.
Manage relationships with external tax advisors, auditors, and regulatory authorities.
Conduct risk assessments and recommend solutions to mitigate tax exposure.
Provide tax guidance for cross-border transactions, new market expansions, and organizational changes.
Monitor tax law changes globally and advise leadership on implications and opportunities.

Join us at our company, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At our company, youll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.
We are seeking an experienced and detail-oriented Reconciliation Manager to lead and manage a global reconciliation team operating across multiple jurisdictions and regulatory frameworks.
This role is critical to ensuring financial integrity, operational efficiency, and compliance with international standards. The ideal candidate will bring deep expertise in reconciliation processes, strong leadership capabilities, and a proactive approach to problem-solving in a dynamic, fast-paced environment.
Your key responsibilities will include:
Lead and manage a global team responsible for financial reconciliations across multiple entities, currencies, and regulatory environments.
Design, implement, and continuously improve reconciliation processes and controls to ensure accuracy, timeliness, and compliance.
Collaborate with internal stakeholders (Finance, Operations, Compliance, IT) to resolve discrepancies and streamline workflows.
Monitor and report on reconciliation KPIs, ensuring transparency and accountability across regions.
Stay up-to-date with international financial regulations and ensure team practices align with local compliance requirements.
Drive automation and system enhancements to improve reconciliation efficiency and reduce manual effort.
Provide training, mentorship, and performance management for team members across different time zones and cultures.
Support audits and regulatory reviews by providing accurate and timely reconciliation documentation.

As an Associate Application Engineer, you will be involved in a structured Associate Application Engineer Training Program. This is a fast-track paid training program that challenges you to develop the expertise needed to tackle difficult technical problems.
Associate Application Engineers are members of a team of highly motivated individuals working with customers crafting the most sophisticated hardware and software systems in the world and whose applications span the electronics industry. This training program will give you outstanding insight into our technical marketing, product support, and sales organizations. Upon successful completion of this 12-month training program, you will be eligible to advance into one of these organizations.
The job location is in Israel in our Raanana office.

we are a cutting-edge technology company specializing in visual intelligence solutions for aerial and satellite imagery. We are seeking an experienced Full-Stack Team Lead to manage a dynamic team of 4 engineers (2 backend, 1 frontend, 1 Devops) in developing cutting-edge products. The ideal candidate will have full-stack development expertise, strong leadership skills, and experience with scalable, high-performance systems.
Responsibilities:
Team Management: Lead and mentor a team of engineers (backend and frontend), focusing on their personal and professional development.
Feature Development: Architect and develop end-to-end features, handling both backend (Redis, Kubernetes, PostgreSQL, Python, FastAPI) and frontend (React, Redux, Cesium, monorepo with npm 7, TypeScript) technologies.
Code Reviews & Quality: Conduct thorough PR reviews and ensure code quality and adherence to best practices.
Version Management: Oversee version management and the release of new product iterations.
Customer Support & Hotfixes: Interact with customers, troubleshoot issues, and implement hotfixes as needed.
Product Development: Collaborate closely with the product team on defining new features, UI/UX improvements, and assigning tasks across frontend and backend teams.
Bug Triage: Regularly conduct bug triage with the QA team and ensure timely resolution of issues.
Cross-Team Collaboration: Work with the Computer Vision team on integration pipelines and support Proof of Concepts (POCs) for quick solutions.
Scalable Solutions: Lead development of two key products-one involving augmented reality on real-time video and another managing georegistration for satellite imagery.
Stakeholder Communication: Report directly to the VP of R&D and contribute to strategic product discussions.

We are looking for Senior Software Program Manager that will be responsible for software programs and projects. The PM should drive planning and execution of FW/SW projects while aligning with corporate priorities and constraints.

What you'll be doing:
You will manage the networking software programs for our next generation AI Data centers.
Responsible to coordinate between all project stakeholders such as marketing, engineering teams in IL and around the world, operations, etc. from initial requirements definition through Architectural stage, execution, and delivery.
Develop and execute feature planning and prioritization of perception capabilities to meet the software programs' needs.
Identify risks, gaps, and bottlenecks in time, and find resolution with technical leaders and project management.
Work with product managers, architects, and engineers to ensure consistency with company strategy, commitments, and goals.

Our Networking team in Israel is looking for an expert system/board designer to join the Hardware NVLINK Group. The team leads the development of GPU networking infrastructure for our next-generation servers focusing on accelerated performance while enabling optimized end to end GPU connectivity.

Our NVLINK HW team designs innovative end-to-end connectivity solutions for GPU servers. Our products optimize data center performance and deliver industry-leading bandwidth and scalability. Our products are focused on delivering the most optimized power - performance communication solutions for industries like AI, ML, Cloud, Media and Entertainment as well as any other industry that can benefit from our Datastream acceleration.

What you'll be doing:

Lead Pioneering Switch System design from concept to mass production.

Collaborate and integrate with all HW project fields: Board Design, Mechanics, Thermal, PCB Layout, Production, Software/Firmware, RTL and more.

Project decision maker - Technical focal point.

The position consists of product specification definitions, electrical schematics, component selection, layout guidance, hands-on testing in a lab environment, accompanying production and qualification processes.