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DRS RADA Technologies , a leading defense company developing and manufacturing life-saving radar systems, is seeking an Complaints & RMA Engineer for its Beit She’an manufacturing facility. The Customer Complaints & RMA Engineer is responsible for the engineering aspects of customer complaints and Returned Material Authorization (RMA) processes. The role involves conducting failure Analysis, performing root cause analysis, leading corrective and preventive actions, and driving continuous improvement of product quality and reliability. The position requires close collaboration with cross-functional teams and customers worldwide to ensure professional, rapid, and effective resolution of quality issues. Responsibilities
* Conduct failure investigations for products returned through RMA processes and customer complaints.
* Analyze product failures using engineering tools and methodologies to identify root causes (Root Cause Analysis).
* Define and lead Corrective and Preventive Actions (CAPA) in collaboration with Engineering, Manufacturing, Quality, and Purchasing teams.
* Prepare detailed failure analysis reports, document findings, and present conclusions to relevant stakeholders.
* Provide engineering ownership of customer complaint investigations through to technical closure.
* Communicate with customers in Israel and internationally, presenting investigation results and providing technical recommendations.
* Support NCR, MRB, and quality investigation processes as required.
* Analyze recurring failure trends and lead initiatives to improve product quality and reliability.
* Coordinate with testing laboratories, suppliers, and subcontractors to perform testing and validate findings.
* Participate in internal and external quality audits as required.
* Ensure compliance with company procedures, quality standards, and applicable regulatory requirements.

We are seeking a hands-on and versatile Manufacturing Engineer with a strong background in electro-mechanical systems to support New Product Introduction (NPI) and provide technical guidance throughout the product lifecycle. This role bridges the gap between design and production, ensuring that manufacturing processes are robust, scalable, and aligned with product requirements. The ideal candidate will be comfortable interpreting complex technical data packages and collaborating with cross-functional teams and suppliers to resolve technical queries.

Job Description
Support NPI activities and collaborate with R&D, Design, and Supply Chain teams to transition products from development to production.
Develop and validate manufacturing processes for new products, including tooling, fixtures, and assembly methods.
Participate in design reviews to ensure manufacturability and cost-effectiveness.
Interpret and clarify engineering drawings, PCBA schematics, BOMs, and specifications for internal teams and external suppliers.
Serve as the primary point of contact for technical questions related to the Technical Data Package (TDP).
Ensure documentation is complete, accurate, and production-ready.
Define and optimize assembly and test processes for electro-mechanical systems.
Support root cause analysis and corrective actions for production issues.
Implement Lean Manufacturing principles and continuous improvement initiatives.
Work closely with Procurement, Quality, and Supplier Engineering teams to ensure alignment on technical requirements.
Support supplier onboarding and technical training as needed.
Collaborate with Design and R&D teams to ensure the manufacturability of new products.