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We are looking for a Backend Team Lead to manage and grow a team of backend engineers in our Alerting group. The Alerting backend powers real-time, streaming-based detection at massive scale, processing millions of events per second with millisecond latency to catch issues as they happen. Built with a distributed, event-driven architecture, it supports complex pattern evaluation, dynamic enrichment, and fault-tolerant delivery for mission-critical observability.

What Youll Do:
Lead and mentor a team of backend engineers working on mission-critical alerting infrastructure.
Be accountable for the teams execution, code quality, and technical innovation.
Guide the teams technical direction, architecture, and system design for distributed stream processing.
Collaborate closely with Product Managers and Engineering stakeholders to define scope, align priorities, and ensure timely delivery.
Manage engineering trade-offs, risks, and technical debt to maintain product and team velocity.
Drive clear prioritization of work across technical improvements, feature development, and production maintenance.
Support career development through regular feedback, goal setting, and performance reviews.
Foster a culture of ownership, excellence, and continuous learning.

We are looking for a Backend Engineer to join a growing team!

What You'll Do:
End-to-end development and ownership of our products and features, from design to scalable and predictable production behavior.
Solve diverse complex problems of high scale.
Collaborate with other engineers and product managers in order to improve our products.
Review code, architecture, and data to identify and troubleshoot problems.

we're looking for a strong DevOps engineer to play a pivotal role in designing and implementing robust solutions across our infrastructure and applications.
If you have a passion for building secure-by-design systems, a deep understanding of both infrastructure and application security principles, and the ability to translate complex requirements into actionable blueprints, we want to hear from you. You'll be instrumental in shaping security landscape, ensuring our platform remains a trusted and secure environment for our global users.
What You'll Be Doing:
This is a hands-on position. You need to love writing Python, working with APIs, and codifying infrastructure. Lead the architectural design and implementation of solutions for cloud infrastructure, network, and applications.
Get your "hands dirty", fearlessly working on our most complex and risky problems involving production systems and networks.
Constantly push optimizations and best practices. Define and maintain security standards, frameworks, and best practices across the organization.
Collaborate closely with engineering, product, and operations teams to integrate security seamlessly into the development lifecycle and infrastructure deployments.
Evaluate and recommend security technologies and tools to enhance security posture.
Develop security reference architectures and patterns to guide engineering teams in building secure solutions.
Participate in threat modeling and risk assessment activities to proactively identify and mitigate potential security threats.
Provide expert guidance and mentorship to engineering teams on security-related topics.
Stay current with the latest security trends, threats, and technologies, and translate them into actionable strategies .

We are looking for a Backend Engineer to join a growing group! Our Alerting backend powers real-time, streaming-based detection at massive scale, processing millions of events per second with millisecond latency to catch issues as they happen. Built with a distributed, event-driven architecture, it supports complex pattern evaluation, dynamic enrichment, and fault-tolerant delivery for mission-critical observability.

What You'll Do:
Lead the design, development, and evolution of scalable, high-impact systems.
Own features end-to-end, ensuring predictable production behavior from design through deployment.
Solve complex technical challenges at scale using sound engineering principles and modern stream processing technologies.
Collaborate closely with engineers and product managers to continuously improve the product.
Drive both technical excellence and meaningful user outcomes.

We are looking for a Software Developer.
The employee in this role will develop technological solutions for the Finance department, including backend work in Python and frontend work in React. The position involves collaborating with finance team members and accountants to deliver efficient solutions for the departments needs.
The developer will be responsible for managing projects from definition to launch, with support and guidance as needed.
Key Responsibilities:
Develop software systems to improve processes in the Finance Department, using Python and React.
Collaborate with finance staff and accountants to understand business needs and adapt solutions accordingly.
Provide quick and effective solutions to technological problems, while maintaining code quality and system reliability.
Take part in the full development lifecycle, including planning, development, integration, and maintenance.
Meet deadlines and execute plans according to the departments changing needs.
Work independently and proactively, taking responsibility for assigned tasks.
Communicate progress and updates to relevant stakeholders.

We are seeking an experienced and hands-on Head of Support to lead our global Support organization. This role oversees Technical Support Engineering (TSE) functions, escalations, incident leadership, customer experience, and global operational excellence. The ideal candidate brings strong technical depth, proven leadership in SaaS/B2B support, and the ability to build a high-performing, customer-focused support culture.

Global Support Leadership:
Lead and coach global Technical Support Engineering teams.
Ensure high-quality support with improvements in CSAT, response/resolution times, backlog, and KPIs.
Maintain clear global processes and standards.
Align with regional leads for coverage across time zones.

Technical Expertise & Escalations:
Act as the senior escalation point for complex issues.
Guide engineers in root cause analysis, distributed systems, and observability.
Oversee incident management with strong communication and collaboration.
Maintain hands-on knowledge of our architecture and tooling.

Operational Excellence:
Drive continuous improvement to streamline workflows and reduce escalations.
Enhance productivity through better tools, processes, and automation.
Own KPI frameworks, dashboards, and data-driven reviews.
Partner with Product and Engineering to bring customer insights into product enhancements.

Customer Experience:
Promote a customer-first culture in Support.
Represent Support in critical situations and executive escalations.
Ensure consistent, clear communication with customers.
Strengthen collaboration with Sales and Product.

Training & Team Development:
Own onboarding and ongoing training for Support engineers.
Ensure the team stays current on product capabilities.
Foster collaboration, accountability, and ongoing learning.