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Our Solution Center staff are experts in creating high quality customer experiences both in-person at one of our 18 Global Solution Centers or remotely via our primary support methods of phone, live chat, ticketing, and employee self-service options
Become a trusted advisor to customers
You will be responsible for providing world-class technical support to internal our company employees. The EIS group is responsible for the security, stability, and performance of the corporate network environment. You will be part of Enterprise Infrastructure Services and support Corporate IT infrastructure. We evaluate, customize, build, and support products and tools to manage IT infrastructure and scale its operations.
As a IT Specialist, you will be responsible for:
Providing world-class support to customers, both in-person at Solution Centers and remotely over live chat, ticket, and phone channels.
Contributing to the analysis, research, and resolution of complex technical issues.
Collaborating with Senior Solution Specialists to present complete solutions to our customers' technical and functional needs.
Ensuring accurate and secure inventory management practices are followed to ensure compliance.
Managing and collaborating with engineering teams on small projects and technical innovations.
Providing actionable and in-the-moment feedback to your teammates to improve our
quality of service delivered.

Join the company Security Intelligence Response Team (SIRT) as a Senior Security Researcher II Lead. Serve as a technical expert and thought leader in cyber threat intelligence, adversary techniques, and advanced threat research.
Shape internet security
A Senior Security Researcher II Lead at our company SIRT leads advanced threat intelligence research, investigations, and incident response strategies. This role combines technical research, strategic intelligence analysis, and cross-functional leadership. The position shapes product direction, enhances customer defenses, and strengthens our company's reputation as a global security expert.
As a Senior Security Researcher II Lead, you will be focused on:
Conducting advanced threat research and intelligence generation on DDoS, WAF, bot abuse, API exploitation, zero-days, and emerging attack methods.
Conducting threat actor research by analyzing motivations, assessing capabilities, tracking infrastructure, and attributing campaigns effectively.
Serving as a technical escalation point and Subject Matter Expert (SME) during critical security incidents
Supporting forensic investigations and post-compromise analysis for complex or high-impact cases
Authoring and contributing to our company SIRT publications, including:Threat Advisories, White Papers, Real-time and post-incident intelligence reports.

We seek an experienced Principal Product Manager to join our team. You will lead product strategy and roadmap for our modern SSE-like offering, focusing on securing user connections and AI interactions anywhere. You'll help drive growth by defining solutions that address the growing challenges of the AI era and ensuring alignment with market demands. Join us in shaping innovative, secure, and impactful solutions.
As a Principal Product Manager you will be responsible for:
Shaping, communicating, and validating the product strategy and the product roadmap and GTM strategy in line with stakeholders, company vision, and market trends.
Becoming an authority in the SSE and AI usage control space by working directly with customers and the field.
Collaborating with engineering, sales, and support to deliver solutions needed to drive exponential revenue growth.
Maintaining a deep understanding of relevant technologies and contributing as a thought leader in the security industry.
Collaborating with the product marketing team to develop effective business and market communications that emphasize product value.
Hands-on work to define, prioritize, and communicate product requirements and corresponding acceptance criteria.

We are looking for a strategic, relationship-driven Dispute Management Expert to lead our Recovery Optimization team and build valuable partnerships with Payment Service Providers (PSPs) and card networks. This unique hybrid role combines deep chargeback domain knowledge, business development capabilities, and team leadership. As a key member of our Product Analytics team, you will drive cross-segment recovery rate improvements by leveraging external industry knowledge, establishing strategic relationships with PSPs and issuers, and leading a team of domain experts and analysts. You will serve as our company's domain authority and external industry liaison, translating insights from payment networks and PSPs into actionable product improvements that directly impact our merchants' success. This role requires someone who can navigate both the technical complexities of chargeback management and the relationship-building aspects of B2B partnerships.
Responsibilities:
* Lead cross-segment recovery rate improvement initiatives using external industry knowledge and strategic insights from PSPs and card networks
* Establish and nurture strategic relationships with key stakeholders at Payment Service Providers, card networks, and issuers through regular meetings, industry engagement, and partnership development
* Gather critical intelligence on PSP-specific evidence requirements, submission formats, and opportunities to improve timelines, reduce fees, and optimize dispute handling processes
* Maintain expert-level understanding of card network regulations (Visa, Mastercard, Amex, Discover) and ensure company compliance with ongoing updates
* Create new dispute response content and optimize existing frameworks based on industry requirements, PSP feedback, and regulatory changes
* Define and execute strategy for enabling new business opportunities across industries, territories, and payment methods
* Manage a team of 2-3 specialists -setting priorities, allocating resources, and ensuring alignment with company OKRs
* Partner with Product Management to translate industry insights into product features and requirements
* Present findings, recommendations, and industry updates to executive leadership and cross-functional stakeholders

* Support Sales and Marketing with domain expertise for competitive positioning and enablement