לוח משרות דרושים Customer Success Manager

Were looking for an experienced and passionate Customer Success Manager to ensure Veritis customers achieve maximum value from our solution. You will play a vital role in Onboarding, driving adoption, and nurturing customer relationships. You will be the customer's advocate within Veriti and a strategic partner they trust.
Key Responsibilities
Lead smooth customer onboarding and ongoing relationship management.
Act as the primary customer point of contact, ensuring satisfaction and retention.
Proactively guide customers to realize the full value of Veritis platform.
Troubleshoot product issues, coordinate with technical teams, and ensure timely resolution.
Translate customer needs into product insights for R&D and Product teams.
Develop customer success assets - playbooks, FAQs, and troubleshooting guides.
Manage and update CRM or CSM tools to reflect key activities, renewals, and sentiment.
Collaborate cross-functionally with Sales, Product, DevOps, and Marketing.
Contribute to the support playbook, SLAs, and proactive service improvements.

We are looking for a highly skilled Technical Customer Success Manager (CSM) with a strong background in AI-driven security solutions to join our rapidly growing team. In this role, you will work directly with enterprise customers to ensure successful deployment, adoption, and ongoing value realization of our AI Security offerings. You will serve as a trusted advisor, combining deep technical expertise with a customer-first mindset to drive success in dynamic and complex environments.
Key Responsibilities
Customer Onboarding & Adoption
Lead technical onboarding, integration, and enablement of AI Security products within customer environments.
Collaborate with Sales Engineers, Product, and R&D to ensure smooth deployments and early customer value.
Technical Advisory & Support
Act as the primary technical contact post-sale, guiding customers on best practices for securing AI pipelines, models, and data.
Help customers optimize their protection and mitigate AI-related risks.
Customer Advocacy
Gather feedback from customers to inform product roadmap and influence future AI Security capabilities.
Serve as the customers advocate internally to ensure their voice drives continuous improvement.
Success Planning & Outcomes
Develop success plans for key accounts, defining clear business objectives and measurable outcomes.
Monitor usage, performance, and security posture of deployed AI systems; proactively identify risks or optimization opportunities.
Collaboration
Partner with Customer Support, Product Management, and R&D teams to deliver exceptional customer experiences.
Create and share technical documentation, playbooks, and knowledge articles related to AI Security adoption.

We are looking for a Head of Customer Revenue to own and grow revenue across our customer base.
This is a hands-on revenue ownership role, responsible for turning existing customers and new logos into a consistent, growing ARR engine.
You will own revenue end-to-end: from new customer acquisition, through adoption and expansion, to long-term revenue growth.
You will work directly with customers, lead customer-facing teams, and be accountable for results in numbers, not narratives.
You will report directly to the CEO and be part of the company leadership team.
What you will own:
As Head of Customer Revenue, you are the single owner of revenue for your customer segment.
This includes:
Full ownership of ARR growth (new logos + expansion + retention through usage)
Driving revenue growth across an active base of hundreds of customers
Turning product usage into measurable expansion and upsell
Building and running a repeatable expansion engine
Defining priorities across customers based on revenue potential
Leading weekly revenue cadence with clear decisions and follow-through
This role connects customers, revenue, and execution into one operating system.
What you will do
This is a highly hands-on role.
You will:
Join customer calls and meetings
Lead expansion and upsell conversations
Work directly with Sales, Account Managers, and Adoption roles
Define usage and expansion targets per customer
Push execution when customers or teams are stuck
Close loops and turn decisions into outcomes
Teams you will lead:
You will directly manage all customer-facing revenue functions, including:
Sales (new customer acquisition)
Account Managers
Product Adoption
Customer Operations.

We are looking for a Customer Operations Manager to bring operational clarity, structure, and accountability to our customer base.
This role exists to ensure that the company operates based on real customer reality, not assumptions, anecdotes, or individual memory.
You will sit on the Revenue & Growth side of the organization and work closely with customer-facing teams to make sure no customer gets stuck, ignored, or lost in the system.
You will report directly to the Head of Customer Revenue.
What you will do
As Customer Operations Manager, your responsibility is to maintain end-to-end operational control over the customer lifecycle.
You will:
Maintain a clear, up-to-date operational view of all customers
Identify customers who are inactive, stuck, or at risk
Define and track clear customer statuses and ownership
Open and track action items with the relevant teams
Ensure issues are followed through and closed
Escalate unresolved items when needed
Provide clear weekly operational snapshots to leadership
Identify recurring operational patterns and breakdowns.

As a Customer Operations AI Transformation Lead, you will drive the strategy, execution, and adoption of AI initiatives across the Customer Operations organization. You will work closely with senior leadership and cross-functional stakeholders to identify high-impact opportunities for AI, translate them into scalable programs, and ensure measurable business outcomes.
In this role, you will lead multiple AI transformation projects-spanning processes, tooling, automation, analytics, and customer-facing operational workflows-while establishing governance, best practices, and success metrics. You will ensure alignment across teams, mitigate risks, and build organizational readiness for change.
What youll do:
AI Transformation Strategy & Planning
Define and articulate the AI transformation roadmap for Customer Operations aligned with organizational goals.
Identify and prioritize AI use cases with clear ROI (efficiency, quality, customer experience).
Build detailed execution plans including timelines, milestones, dependencies, and resources.
Program Oversight & Execution
Lead the delivery of multiple AI initiatives (automation, copilots, workflow optimization, knowledge enablement).
Monitor progress, manage dependencies, and ensure adherence to quality and delivery standards.
Track impact using KPIs (e.g., cycle time reduction, cost-to-serve, deflection, quality improvements).
Manage resource allocation across projects and ensure operatinal continuity during change.
Stakeholder Management & Change Enablement
Serve as the primary point of contact for senior management on AI transformation progress.
Align cross-functional stakeholders (Ops, CS, Product, R&D, Data, IT, Security).
Drive adoption by building enablement plans, training, communications, and feedback loops.
Governance, Standards & Risk Management
Establish best practices for AI implementation in Customer Operations (process, tooling, documentation).
Define governance for AI usage (quality control, privacy, security, compliance, escalation flows).
Identify risks early and develop mitigation and contingency plans.
Reporting & Documentation
Prepare and present regular program updates including milestones, outcomes, risks, and KPIs.
Maintain structured documentation: business cases, implementation plans, adoption plans, lessons learned.

As our Director of Customer Success Operations, you will be the architect of our post-sales engine. Your mission is to build the infrastructure, processes, and data-driven insights that allow our Customer Success and Support teams to scale efficiently.

We are looking for a strategic leader who can move seamlessly between high-level strategy-such as designing the customer journey-and hands-on execution, including optimizing our tech stack and CRM.



Key Responsibilities

Implement AI-driven strategy and automation across onboarding, support, workflows, and reporting to increase speed, accuracy, and operational capacity.
Build, improve and ensure compliance with standardized "Playbooks" to guarantee a consistent, world-class experience.
Track key performance indicators and build dashboards that provide real-time visibility into team performance and customer health.
Partner with Finance and CS leadership to forecast renewals and identify churn risks proactively.
Verify compliance on all CS processes and methodology.
Drive initiatives to improve customer satisfaction and operational KPIs..
Hands on ownership of systems, tools and processes.

Were looking for a highly hands-on PMO to work directly with our CCO and drive cross-functional customer initiatives in a fast-growing SaaS company. This role sits at the center of Customer Success, Product, and Product-ensuring execution, visibility, and accountability.



Key Responsibilities

Centralize and closely monitor customer risk, escalations, and delivery execution.
Build and maintain project plans, dashboards, and executive reporting.
Partner closely with Product to align customer priorities and feedback with roadmap execution.
Proactively identify gaps, dependencies, and blockers-and drive resolution.
Lead and drive cross-functional customer initiatives end to end.
Work with project management tools (such Monday) to maintain an up-to-date view of Gantt charts and action items.
Roll up your sleeves and execute when needed (this is a hands-on role).

Required Client Solution Manager, Tech & Commerce, 12 Month Contract
The Client Solutions Manager partners with our most strategic clients to make sure they are successful with us. This is an opportunity to build and manage key relationships, serve as a consultative product expert and a trusted adviser in marketing, leading strategy, media planning, creative, tech integration, and measurement for our top clients across various verticals mainly Fashion. The Client Solutions Manager is a strategic solution-driver with a focus on developing ROI-positive marketing strategies, driving growth by constantly improving performance for advertisers and implementing measurement & attribution solutions.
This role is responsible for optimizing complex opportunities and using data and analytics to build consultative and technical solutions for our customers, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach. Success in this position requires consultative sales and analytical skills, a focus on client service and commercial acumen, and the drive to thrive in a dynamic, team-focused environment. You should have passion for our advertising solutions and the overall marketing/tech ecosystem.
Client Solution Manager, Tech & Commerce, 12 Month Contract Responsibilities
Track record of excelling in Client Solution Manager role and driving impact on solution adoption, revenue, and operational rigor
Identify, create, and implement marketing solutions grounded on achieving measurable business results for our clients
Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers
Work with businesses to understand their objectives and develop the strategy in partnership with the Client Partner and cross-functional teams, which will constitute building on insights, crafting marketing strategies and media plans, creative guidance and measurement recommendations
Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients
Project Management - Work and collaborate with a group of internal cross-functional teams, managing complex work streams to optimize marketing objectives for clients. Manage analytics and dashboards to advise clients (for example daily client facing data/insights reporting, understanding performance across multiple accounts across multiple country used by clients)
Manage strategic marketing conversations with clients, agencies, and partners (media, creative, measurement partners, MarTech, etc.)
Manage internal account operations (revenue delivery, media recommendations, troubleshooting issues, optimization opportunities)
Manage planning, execution, ongoing reporting and optimisation of campaigns (Observe budget spend, manage internal analytics and dashboards, provide optimisation and real time recommendations).

Were looking for a Rockstar Customer Success Manager..
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of up to 10 Fortune 1000 customers managing a book of up to $6M in annual revenue, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
What You'll Own
Be the voice of the customer and provide internal feedback to maximize customer value and retention.
Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote up their Adoption Score.
Educate customers on the most relevant features of their specific requirements.
Understand your customers industry trends, challenges with digital adoption, and current and potential use cases .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.