לוח משרות דרושים Customer Success Manager

we are a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH.
Home to an award-winning technology solution with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. Were working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native.
Were looking for an experienced and proactive Customer Success Manager to join our growing team! If youre passionate about nurturing client relationships, driven by data, and excited by the opportunity to directly impact revenue growth, this role is for you.
You will be the primary point of contact for our most valuable global clients and partners in the online publishing industry. Youll focus on maximizing client success and retention, while proactively identifying new opportunities to grow accounts and drive additional revenue. Your success in this role will be measured not only by client satisfaction but also by your ability to grow client portfolios and revenue.
What Youll Be Doing:
Own and grow key client relationships: Manage, nurture, and deepen strategic partnerships with our international clients and partners to ensure long-term satisfaction and success.
Drive revenue growth: Identify upsell, cross-sell, and expansion opportunities within your client portfolio. Youll develop tailored strategies that unlock additional value for clients and directly contribute to revenue growth.
Client success & performance optimization: Monitor campaign performance, analyze KPIs, and proactively recommend optimizations that align with client objectives and maximize ROI.
Data-driven reporting & insights: Build and deliver insightful reports that translate complex data into clear, actionable strategies for clients, helping them scale and achieve their goals.
Technical onboarding & integrations: Lead seamless onboarding for new partners, including technical integrations and support, ensuring a smooth transition and immediate value delivery.
Strategic collaboration: Work closely with publishers, media vendors, and third-party providers to enhance deal performance and stay ahead with new AdTech solutions and features.
Continuous improvement: Test and evaluate new strategies, tactics, and partnerships to continually refine our product offering and improve client outcomes.
Results-focused problem-solving: Identify areas for improvement, propose solutions, and implement changes that drive meaningful client and revenue growth.

DealHub offers a cutting-edge quote-to-revenue solution designed to streamline sales processes, accelerate deal cycles, and deliver predictable revenue for mid-market and enterprise businesses. Our intelligent platform empowers organizations to connect their teams, simplify workflows, and close deals efficiently and precisely. We are continuing to grow and looking for a VP of Customer Success for the SMB segment. Scope:
* Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
* Driving customer lifetime value by defining the customer journey
* Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases
* Collaborating across teams to identify and pursue customer growth opportunities
* Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.

DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring an Enterprise Customer Success Manager who will ensure that DealHub’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription. As an Enterprise Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during the onboarding and ongoing process. Your main goal is to build strong relationships with customers while making sure they are satisfied with the product, maintaining high retention, and maximizing expansion opportunities. You will be responsible for leading and doing the implementation process, at a hands-on level, leading training sessions, and making sure the customer is satisfied with the solution and process. Your day-to-day will include:
* Managing portfolio of enterprise customers in different stages of their journey.
* Leading customer meetings on a daily basis, training sessions, QBRs, follow-ups, and more.
* Understanding customers' business objectives and proactively identifying opportunities to drive value and ROI.
* Serving as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
* Collaborating with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
* Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
* Identifying upsell and expansion opportunities within existing accounts, working closely with the Sales team.

abra is hiring a Junior CSM! This role involves building strong relationships with clients and understanding their needs, managing onboarding processes, and providing tailored solutions using the Monday.com platform. Responsibilities include delivering product training, consultations, and demonstrations. Additionally, the position includes developing, managing, and implementing strategies to ensure client success and increase engagement. This is a full-time position, Sunday through Thursday, based in Ra'anana.