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Required Technical Support Engineer- Tier 2
Description
We are redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companiesincluding Coinbase, MetaMask, Uniswap, Backpack, Stellar, and othersto detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.
We are backed by top-tier global investors including Sequoia Capital, Ribbit Capital, and Cyberstartsfirms known for supporting the most innovative and influential companies in technology and cybersecurity.
As the Technical Support L2 Engineer, based in Tel Aviv, you will have the unique opportunity to build and scale our L2 support function from the ground up and be a part of the Blockchain security future . Reporting to the Head of Customer Support, you will help our customers with their most pressing issues, protecting end-users from being scammed, creating real impact.
This role is meant for a true builder. As the first hire, youll be a major player in building the support process for cutting edge new Blockchain security products, becoming subject matter expert and trusted advisor for our customers, engaging directly with our engineering and product team, and learning our product directly from them.
What Youll Do -
Provide expert-level technical support for our applications, diagnosing and resolving complex issues with aggressive resolution times.
Analyze sophisticated problems related to system performance, configuration issues, API integrations, Web3 security threats, and blockchain-related incidents.
Monitor system performance metrics, API health, and security incident alerts.
Serve as the primary point of contact for escalated customer issues, maintaining clear communication with stakeholders.
Coordinate with Engineering, Product Management, and Field Services teams to resolve complex technical challenges.
Identify opportunities for the support team to take on additional responsibilities and develop subject matter expertise.
Create and maintain comprehensive playbooks, troubleshooting guides, and internal documentation.
Develop tools and automation to improve support efficiency and reduce resolution time.
Maintain strict compliance with security policies and procedures, particularly when handling sensitive customer data.

DealHub provides a leading solution to streamline quote-to-revenue processes. With top brands within the industry and a must-have product, we help our customers take their business to the top. We are seeking an experienced and detail-oriented Bookkeeper to join our Finance team as a maternity leave replacement. This role requires hands-on experience with reconciliations, vendor management, and financial systems within a fast-paced SaaS environment. Responsibilities:
* Perform daily and monthly bank reconciliations.
* Handle credit card reconciliations and expense tracking.
* Manage vendor accounts, including invoice processing and payment execution.
* Ensure accurate bookkeeping and compliance with company policies.
* Support month-end and year-end closing processes.
* Collaborate with internal teams to ensure smooth financial operations.

Were looking for a Product Manager with hands-on experience in Web3 and Blockchain technologies.
As a Senior Product Manager, you will be responsible for leading the development of core product features that enhance our on-chain security solutions. You will own the product lifecycle from vision to execution, ensuring the product aligns with our overall strategy and delivers value to our customers. Youll work closely with R&D, go-to-market teams, and customers, bringing together technical expertise, market insight, and leadership skills to deliver innovative solutions that meet the needs of the rapidly evolving blockchain space.
Key Responsibilities -
Own the Product Vision and Roadmap: Define and execute the product strategy in the Web3 space, aligning it with our vision, roadmap, and broader strategic goals in collaboration with leadership and cross-functional teams.
End-to-End Feature Ownership: Lead the ideation, development, and launch of key product features, ensuring they are delivered on time and exceed customer expectations. Cross-Functional Collaboration: Work closely with R&D, engineering, and go-to-market teams to ensure seamless execution of product initiatives, managing trade-offs between customer needs and technical constraints.
Customer Focus: Build and maintain strong relationships with customers to deeply understand their pain points, use cases, and security needs. Leverage this understanding to inform product decisions and prioritize features that deliver the most value.
Data-Driven Decision Making: Analyze market trends, customer feedback, and competitive intelligence to make informed product decisions and identify new opportunities for innovation.
Drive Consensus and Communication: Serve as the primary point of contact between stakeholders, facilitating clear and effective communication across teams, including R&D, marketing, sales, and support.
Execution and Delivery: Prioritize rigorously to ensure the timely delivery of product initiatives, working closely with engineering teams to track progress, manage risks, and communicate updates to stakeholders.
Thought Leadership: Stay ahead of industry trends, blockchain technologies, and security challenges, positioning us as a leader in Web3 trust and security.

Required Product Manager
Description
We are redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companiesincluding Coinbase, MetaMask, Uniswap, Backpack, Stellar, and othersto detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.
We are backed by top-tier global investors including Sequoia Capital, Ribbit Capital, and Cyberstartsfirms known for supporting the most innovative and influential companies in technology and cybersecurity.
As a Product Manager, you will be responsible for leading the development of core product features that enhance our on-chain security solutions. You will own the product lifecycle from vision to execution, ensuring the product aligns with our overall strategy and delivers value to our customers. Youll work closely with R&D, go-to-market teams, and customers, bringing together technical expertise, market insight, and leadership skills to deliver innovative solutions that meet the needs of the rapidly evolving blockchain space.
Key Responsibilities:
Own the Product Vision and Roadmap: Define and drive the product roadmap in collaboration with leadership and cross-functional teams, ensuring alignment with our overall strategic objectives.
End-to-End Feature Ownership: Lead the ideation, development, and launch of key product features, ensuring they are delivered on time and exceed customer expectations.
Cross-Functional Collaboration: Work closely with R&D, engineering, and go-to-market teams to ensure seamless execution of product initiatives, managing trade-offs between customer needs and technical constraints.
Customer Focus: Build and maintain strong relationships with customers to deeply understand their pain points, use cases, and security needs. Leverage this understanding to inform product decisions and prioritize features that deliver the most value.
Data-Driven Decision Making: Analyze market trends, customer feedback, and competitive intelligence to make informed product decisions and identify new opportunities for innovation.
Drive Consensus and Communication: Act as the main point of contact between stakeholders, facilitating clear and effective communication across teams, including R&D, marketing, sales, and support.
Execution and Delivery: Prioritize rigorously, ensure timely delivery of product initiatives, working closely with engineering teams to track progress, manage risks, and communicate updates to stakeholders.
Stay ahead of industry trends, blockchain technologies, and security challenges, positioning us as a leader in Web3 trust and security.