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Required Escalation Engineer
Responsibilities:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader - dont miss it!
Are you looking to have an impact and make a difference? Heres a chance to lead a dynamic high performing team for a rapidly growing Company within the Network & Security SaaS space! We are looking for an effective, results-oriented Team Leader.
In this critically important role within our company, you will own and grow a part of the EMEA SDR organization. You will motivate, mentor, and guide our Sales Development Representatives. You will leverage various sales and lead generation tools, events, and marketing campaigns to ensure success for the sales team by achieving revenue goals.
Position location is Tel-Aviv-reports to: Head of EMEA Sales Development.
Responsibilities
Hire, train, and assimilate new hires into our companys SDR team.
Work jointly with regional sales leaders to strategize, build their pipeline, and achieve territory goals.
Ensure processes are executed consistently and continually improve.
Monitor and hold reps accountable to achieve KPIs.
Track team metrics with periodical reviews, keep records and generate reports on all phases of activities.
Motivate your team to meet and exceed quotas and objectives.
Coach, develop and deliver structured training on best practice sales skills, product knowledge and market dynamics to your team.
Keep informed on new products, services, and other general information of interest to customers, through successful completion of sales training and self-study.
Display self-discipline and focus to effectively manage an intense and high-volume business, strong time management skills.
Achieve or exceed team daily, weekly, monthly, and quarterly goals and production levels as defined by management.