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the role of BA Manager. In this role, you will be responsible for overseeing the organization's business applications while also providing hands-on Technical Support. You will lead the BA team, provide strategic direction, manage resources, and ensure the smooth functioning of our systems. We are looking for a highly motivated person with a strong combination of leadership, strategic thinking and technical expertise. Job Responsibilities: Lead and manage the BA team, fostering a collaborative and high-performance culture. Ensure the availability, reliability, data and performance of the ERP and CRM systems and the production line, and own all business applications related responsibilities globally. Engage with business leaders across the organization to influence and create the right technical solutions to solve business problems and improve business processes. Lead the design, development, and maintenance of BI dashboards, reports, and metrics using PowerBI and other tools. Lead the development and implementation of interface solutions, ensuring seamless integration with other business systems. Take a part in defining the technology roadmaps and long-term vision for core systems integrated with overall applications and processes. Manage projects, resources and vendors to ensure successful delivery, budget and timeline expectations. Ensure compliance with industry standards, security requirements and regulatory guidelines throughout the project lifecycle.

As a Project Manager , you'll play a pivotal role in ensuring the timely and high-quality delivery of our projects. Collaborating closely with internal and external stakeholders, you'll oversee every aspect of project execution. From managing budgets to enhancing processes, your contributions will be essential to our success. Additionally, your involvement in tender submissions and collaboration initiatives will strengthen standing in the Ed-Tech industry.
Responsibilities:
* Ensure timely delivery of training projects within budget and quality standards, in Israel and in Asia
* Collaborate with internal stakeholder
* Work with external vendors, contractors and suppliers to ensure project delivery
* Prepare and present comprehensive reports on project progress to stakeholders
* Handle submission of tenders in Israel and abroad for relevant RFPs
* Deepen and expand collaborations with Israeli government organizations and NGOs

* Speak with customers on a daily basis, communicating via channels such as phone calls and (email) support tickets.
* Become an expert in products and stay up-to-date on new features and improvements
* Influence the way we provide training to improve CX product knowledge
* Work to improve the quality of our service by identifying knowledge gaps and problematic flows
* Act as the main point of contact and liaison between clients and the rest of the team
* Build and maintain strong customer relationships by providing exceptional customer service.
* Empower customers to connect their goals and challenges with the solution in Tailor Brands
* Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
* Take the initiative to provide excellent support to customers via phone and email, to understand their needs and ensure their success with Tailor Brands