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abra is seeking an customer success manager to join our team . We are looking for a Customer Success Manager (CSM) responsible for managing and growing strategic customer accounts while delivering an exceptional customer experience. The primary objective of this role is to drive customer value and sustainable growth for Abra cloud. The CSM will develop strong business, technical, and personal relationships with customers, leveraging a deep understanding of their industry, business objectives, technology environment, and challenges. By serving as a trusted advisor, the CSM ensures customers maximize the value of their partnership with Abra cloud. Key Responsibilities:
* Partner with customer stakeholders to identify objectives, challenges, priorities, and success metrics, translating them into annual business plans and measurable KPIs.
* Execute against customer plans by coordinating the appropriate technical, operational, and financial resources to ensure an outstanding customer experience.
* Identify opportunities for customers to accelerate their business outcomes through AWS cloud technologies and Abra cloud services.
* Advise customers on available cloud funding and credit programs to unlock additional value.
* Maintain an accurate sales pipeline and successfully close growth opportunities.
* Promote participation in customer satisfaction and NPS surveys.
* Participate in Quarterly Business Reviews (QBRs) and provide clear summaries of customer engagement and progress.