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KMS Lighthouse is looking for an Account Manager to join our expanding Israeli-based team. As Account Manager , you will manage our global customers and implement our solution within enterprise organizations. This role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers– including the provision of training and support to customers using our products.

Responsibilities:

* Manage project implementations for both new customers and those of our existing clients as their requirements grow
* Engage with our clients through meetings, email, phone or via the ticketing system
* Understand our clients' needs, tackle problems and where necessary, escalate the case to the relevant people
* Think creatively about technical issues and provide clients with workarounds when necessary
* Manage changes to the project scope, project schedule when needed
* Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency

Required Director Sales & BD APAC Market
Join us, Where Innovation Takes Flight.
We are a global leader in satellite communications and tracking antenna systems for airborne, maritime, and ground applications. We design and deliver cutting-edge solutions that connect people, platforms, and missions across the world. If youre passionate about advanced technology, meaningful work, and being part of a company that truly makes an impact your next opportunity is here.
This position will preserve, increase, initiate and lead the Sales and BD efforts for prime countries/accounts in APAC market across all business lines. As part of the position, you will have to execute sales processes, from pursuit of new business to existing customer relationship management. You will serve as main point of contact for the said accounts, and will have to demonstrate positive customer experience, ability to identify, qualify and capture opportunities, as well involvement in proposal preparation processes.
Responsibilities:
Establishing new accounts and cultivating new business relationships with potential customers and end users and being in constant pursuit of business growth.
Manage and take responsibility for the entire Sales & BD activity for the prime countries/accounts in APAC (schedule meetings, preparing commercial offers, customer hosting etc).
Monitoring and ambition to meet the companys goals on a quarterly and annual level.
Help us to build the brand together with the marketing team.
Define the penetration strategy for each prime countries/accounts, including value proposition.
Improving customer experience for the prime countries/accounts under his/her responsibility. Close work with our internal stakeholders to resolve any issues that affect customer satisfaction.
Day-to-day management and growing existing accounts and channels.
Understand the ecosystem of business conduct in the prime countries/accounts, in the relevant market segments, and with existing and potential partners.
Composing and submitting proposals for systems, solutions, spare parts and technical services, all in compliance with company guidelines, after in-depth analysis of each opportunity.
Operate closely with Solution and Product Teams.
Report to management on project/account status by submitting activity and results reports.
Analyses of competition and market opportunities by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising/marketing techniques etc.
Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Willing and available to travel 30%+.