We are looking for a CS solution architect team manager.
Job Responsibilities:
Team Leadership and Development:
Lead, mentor, and empower the EMEA CS Solution Architect team, fostering collaboration and professional growth.
Create clear career development pathways for team members, focusing on skill-building and leadership readiness.
Strategic Customer Consultation:
Guide the team in delivering high-value, strategic consultations to the Professional Services and Customer Success teams.
Oversee the creation of scalable frameworks and best practices to ensure consistent delivery excellence.
Product Impact and Insights:
Partner with Product, CXE, and CS leadership to amplify the Voice of the Customer (VoC) in roadmap planning.
Facilitate the teams role as solution engineers, providing cross-module and cross-platform expertise.
Operational Excellence:
Collaborate to establish and optimize internal processes.
Monitor team KPIs and SLAs, ensuring timely and effective resolution of consultations and escalations
Cross-Functional Collaboration:
Collaborate with multiple stakeholders such as: Product Enablement, CS Operation and Product to drive data-driven decision-making,
Act as the EMEA CS Solution Architect representative in global discussions, ensuring regional needs and insights are addressed.
Requirements: Experience and Expertise:
Proven experience (3-5 years) in leading professional services or technical teams, ideally in an HCM, SaaS, or a similar environment
Demonstrated success in driving team development and strategic initiatives
Leadership Skills:
Exceptional ability to inspire and lead highly experienced teams in a dynamic and fast-paced environment.
Strong focus on collaboration, transparency, and fostering trust within teams and cross-functionall
Strategic and Operational Thinking:
Ability to balance high-level strategy with hands-on execution.
Proven track record of building scalable processes and frameworks
Customer-Centric Mindset:
Strong commitment to driving customer retention and adoption through strategic consultation.
Experience in elevating the Voice of the Customer within an organization.
This position is open to all candidates.