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We are seeking a highly motivated, target-driven Outbound BDR to join our Sales Team. Energetic, curious, creative, and ready to thrive in a fast-paced SaaS environment? We're launching our outbound team - a true greenfield opportunity packed with untapped customers and business potential.

As a foundational member reporting directly to our VP of Sales, you'll own top-of-funnel pipeline creation. Prospects' our first experience starts with you - make it count by qualifying leads and securing next steps. With our AI-powered platform - featuring Robin for intelligent IT automation - you'll uncover massive value for IT teams worldwide.

Ideal Profile: Proven performers with organizational superpowers for high-volume outbound, plus ambition to grow with us.

Responsibilities

Execute high-volume outbound: Research, cold call/email/LinkedIn key accounts, nurture relationships.
Identify decision-makers, gauge buying readiness/timelines, book meetings for AEs.
Maintain CRM hygiene (Salesforce) for pipelines, forecasts, and reporting.
Partner with Sales to define ICP and target accounts.
Contribute to building outbound playbooks/processes.
Travel to industry events/conferences to generate leads and represent Atera.
Embody Atera's Mission, Vision, and Values in every interaction.

Were building our Outbound Sales motion from the ground up, and were looking for a driven Outbound Account Executive to join us at this exciting stage.

This is a true greenfield opportunity-while Atera has achieved strong success through inbound channels, outbound represents a major growth engine with a huge untapped potential.

As part of this role, you will help define and shape our outbound strategy, build a pipeline, and open new markets and opportunities. You will report directly to the VP Sales, working closely with leadership to influence strategy, messaging, and execution.

You will sell a truly differentiated AI-powered product - Robin, among other groundbreaking products.

This role also includes traveling to industry events, conferences, and customer meetings to represent Atera and build relationships in key markets.

If you thrive in building environments and enjoy creating new pipelines, this role is for you!

Responsibilities
Own and drive the full outbound sales cycle, from prospecting to closing and handoff to Customer Success.
Build and manage a strong outbound pipeline across target accounts and new market segments.
Identify, engage, and develop relationships with key decision-makers in IT organizations.
Act as a founding member of the outbound team, contributing to playbooks, messaging, and sales processes.
Represent Atera at events, conferences, and customer meetings (including travel).
Position Ateras AI capabilities, including Robin, as a key differentiator in solving customer challenges.
Collaborate with Marketing, Product, and Customer Success to refine targeting and improve conversion.
Provide feedback from the field to influence product development and go-to-market strategy.
Consistently meet and exceed sales targets and KPIs.

We are looking for a hybrid, process-oriented professional, part Strategic PMO and part Business Operations strategist, to design and lead the initiatives that empower our Customer Success and Delivery teams.
This is an internal-facing position, not a customer-facing role. It is designed for a professional who thrives on turning complex operational friction into streamlined, repeatable, and scalable workflows.
Your mission is to improve how we deliver, support, and scale world-class customer experiences. You will ensure our service standards are codified, measurable, and consistently exceeded as we grow.
Key Responsibilities:
Strategic Initiative Execution: Take full ownership of the end-to-end delivery of key initiatives within the Customer Office. You will drive complex and diverse projects-such as new service delivery models or cross-departmental technical integrations-with precision and speed.
Internal Consulting & Discovery: Act as an internal consultant by independently conducting research on new concepts and technical subject matter. You will perform root-cause analysis on operational friction points to propose "best-in-class" solutions.
Business Impact Tracking: Define and track success metrics for specific initiatives, correlating internal process improvements to external customer outcomes (e.g., reduction in churn or increased speed-to-value).
Change Execution: Lead the "internal launch" of new processes or tools, ensuring clear communication, documentation, and high adoption rates across all affected teams.
Risk & Dependency Management: Proactively identify "blind spots" between departments, managing dependencies to ensure that internal technical shifts don't disrupt the customer experience.
Operational Visibility: Define and monitor KPIs. You will build and maintain the dashboards that provide the visibility and accountability necessary for data-driven decision-making.

We are seeking an IT Manager to lead our System engineers and technical support. You will take ownership not only of our technology stack (systems, network, and endpoints) and employees' technical support, but also of implementing, using, and improving our own product. The appropriate candidate will demonstrate the following at a high professional level: strong communication and customer service skills, excellent organizational skills, and the ability to multitask.

Responsibilities:
Build and scale cross-organizational IT processes, including onboarding, offboarding, inventory management, and software management.
Champion Robin and our platform internally, driving our IT org to be our #1 customer and proof point for what AI-first IT management can do.
Lead AI adoption and deployment within the team and across us.
Take full ownership of our technology stack (Google Workspace, Okta, Slack, Zoom, Kandji, Intunes, Office 365) to improve organizational productivity.
Continuously evaluate, implement, and improve our own product within the team.
Data-driven management by monitoring ITSM metrics and maintaining team KPIs.
Enforce IT security standards and compliance in accordance with global guidelines and our internal security protocols.
Manage vendor relationships and service associate agreements.
Take full ownership of the IT budget and procurement to ensure responsibility and resource optimization.

we are looking for a Customer Enablement Manager.
In this role, youll create impactful learning experiences, design onboarding programs, and develop content that helps our CS teams manage customer relationships with confidence.
You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.
What Youll Do:
Develop and manage onboarding programs to help new hires ramp up quickly and confidently.
Support ongoing training initiatives for existing CSMs, including skills development and product/process updates
Create and maintain enablement content - such as CS guides, playbooks, training kits, demo flows, technical guides, and certifications.
Collaborate cross-functionally with CS, Product Marketing, and RevOps to support process improvements.
Track enablement impact using key performance metrics to continuously improve programs
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring CS & SM adoption runs smoothly.