This role leads a world-class global support organization for capital equipment products. It establishes governance, processes, and strategies that drive service excellence.
Key Responsibilities:
Provide strategic and operational leadership for the Service Development Engineering (SDE) team, ensuring alignment with business objectives, customer needs, and organizational priorities.
Lead the capital equipment lifecycle across our company, from concept and development through commercialization, post-market support, and continuous improvement.
Drive quality, regulatory compliance, and patient safety, ensuring adherence to Quality System requirements, company policies, and applicable regulations.
Establish and execute capital equipment strategies and improvement plans, ensuring effective prioritization of resources, investments, and business objectives.
Partner with global and cross-functional stakeholders (Marketing, R&D, Supply Chain, Sourcing, Engineering, Commercial, and external suppliers) to drive alignment and successful execution of strategic initiatives.
Develop and lead high-performing teams through coaching, performance management, succession planning, and talent development.
Drive a customer-centric culture by improving customer satisfaction, employee engagement, operational effectiveness, and financial performance.
Champion operational excellence and continuous improvement to enhance equipment reliability, serviceability, customer experience, and overall business performance.
Build and maintain a global framework for the Capital Equipment Service business, promoting standardization, best-practice sharing, and operational consistency across regions.
Manage organizational resources and budgets, ensuring effective allocation of personnel, infrastructure, tools, training, and investments to support business goals.
Requirements: Bachelors degree in engineering, Life Sciences, or another relevant technical discipline.
Minimum of 3-5 years of leadership experience in Field Service, Service Engineering, Product Support Engineering, or a related technical management role.
Experience in medical devices, healthcare technology, or other highly regulated industries.
Fluent in English, with excellent verbal, written, and presentation communication skills.
Demonstrated experience leading cross-functional teams and driving operational, technical, and business initiatives.
Strong analytical, problem-solving, and decision-making skills with the ability to manage multiple priorities in a dynamic environment.
This position is open to all candidates.