We are growing and are looking for future Axonians who value personal and career growth, teamwork, and winning
As part of our rapid growth, we are looking for an IT Support Engineer to join our team in Tel Aviv.
The IT Support team is the backbone, ensuring our employees have the tools and support they need to be successful. We are dedicated to providing exceptional technical assistance, resolving complex issues, and empowering our team to focus on their core responsibilities.
As a Support Engineer Level II, you will contribute to our IT support team, providing advanced technical support and acting as an escalation point for complex issues. Your ability to analyze and resolve technical problems effectively will be essential to maintaining high levels of employee satisfaction.
We are seeking a technically proficient and customer-oriented individual to join our IT support team. The ideal candidate possesses a strong technical foundation and has a proven ability to resolve complex issues.
This role requires 3-4 days per week, starting with a 5am shift and working the remaining days from the Tel Aviv office on a 9 am to 6 pm shift.
Requirements: 3+ years of experience in corporate IT support.
Deep knowledge of Mac and Windows OS, device management via Intune and JAMF.
Strong troubleshooting skills across hardware, software, and network environments.
Hands-on experience with Google Workspace and Okta administration.
Familiarity with AV and video conferencing tools, especially Zoom (users + rooms).
Experience with SaaS tools and provisioning workflows.
Ability to document solutions clearly and contribute to scalable support practices.
Strong communication skills and a service-first mindset.
Experience with ticketing systems (Zendesk, Jira) and working within defined SLAs.
Familiarity with ITIL or similar IT service management frameworks a plus.
This position is open to all candidates.