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As a Customer Experience Representative, you will be our customers' primary point of contact, providing exceptional support.

You will work in a 24/7 customer service center, ensuring seamless support around the clock.

This role carries full ownership of all service-related processes and performance within the organization, with responsibility for creating a unified, scalable, and high-quality end-to-end service experience for both customers and external partners/service providers. The executive will directly manage the Customer Service Contact Center, Back-Office operations, and Partner Quality functions, while ensuring alignment between operational excellence, customer satisfaction, business goals, and efficiency targets.

The ideal candidate will demonstrate strong strategic capabilities with hands-on operational expertise and have a proven track record in designing and executing company-wide service strategies across multiple customer and operational domains. Leadership in driving cross-functional collaboration, service transformation, process optimization, automation initiatives, and continuous improvement methodologies. They must be capable of defining service standards, implementing KPI-driven management frameworks, and leading organizational change in fast-paced, high-growth environments.

Responsibilities:

Lead and scale our Service Excellence organization, managing senior leaders across Customer Service and Back Office while driving a unified service vision across the company.
Own the end-to-end customer service experience, establishing service standards, SLAs, and quality frameworks, and ensuring consistent execution across all service functions.
Drive operational excellence by leading cross-functional initiatives focused on improving customer satisfaction, increasing efficiency, reducing customer effort, and expanding automation and self-service capabilities.
Manage performance through KPIs, analyze service trends, identify improvement opportunities, and lead continuous improvement initiatives that deliver measurable business impact.
Collaborate closely with Product, Operations, and Technology stakeholders to implement scalable service solutions and support business growth.

We are seeking an experienced DevOps Engineer to join our Engineering team and play a key role in building and operating our cloud-native platform. The ideal candidate will have hands-on experience managing production environments at scale, driving cloud transformation initiatives, and supporting the of enterprise systems from on-premises deployments to modern SaaS and cloud-native architectures. You will be responsible for designing, automating, and maintaining scalable infrastructure, CI/CD pipelines, and deployment processes that support both our core products and emerging AI-driven capabilities. Working closely with Engineering, QA, Product, and AI teams, you will help ensure the reliability, security, and performance of our services while driving operational excellence and continuous improvement across our technology stack.
Responsibilities:
Design, implement, and maintain CI/CD pipelines.
Manage and optimize cloud infrastructure across AWS, Azure, and/or GCP.
Develop and maintain Infrastructure as Code using Terraform.
Manage Kubernetes-based environments and GitOps deployment workflows using Argo CD and
Kustomize.
Lead and support the migration of enterprise applications and infrastructure from on-premises
environments to scalable SaaS and cloud-native architectures.
Establish, maintain, and continuously improve production environments, ensuring high availability,
security, scalability, and operational excellence.
Demonstrate strong production ownership, including incident management, root cause analysis,
capacity planning, and performance optimization.
Collaborate with Engineering, QA, Product, and AI team
Support the deployment, operation, and monitoring of AI and Generative AI services.
Build and maintain monitoring, logging, and alerting systems.
Troubleshoot and resolve infrastructure, deployment, and production issues.

We are looking for an ambitious Business Analyst who is passionate about strategy in the tech space. The Business Analyst will support business strategy and data-driven decision-making in the core market. Proactively guide business growth , quality, and marketplace efficiency using data analytics and business acumen.

Responsibilities:

Idntify and solve business problems using analytical skills and business judgment
Responsible for managing and creating Tableau dashboards and driving data accessibility across teams
Develop monetization plans by changing and maximizing market behavior
Optimize the marketplace for optimal performance and growth
Lead strategic projects with senior management and internal units to improve operations
Pricing structures, products, and more
Set driver acquisition targets for the Supply and operations teams
Provide local market intelligence
Enable data-driven decision-making and business performance tracking
Support daily operations with data and business insights.

Were looking for a highly motivated and organized Bookkeeper-Collection to join our IL Finance team.

We are looking for a highly motivated, detail-oriented, and organized Bookkeeper - Collection Specialist to join our Israeli Finance team. In this role, you will manage end-to-end collection processes, perform complex reconciliations, and play a key part in our financial operations.

Responsibilities

Produce and issue invoices, receipts, and credit notes for business customers (B2B).
Manage end-to-end collection processes, including charge execution and active customer follow-ups.
Perform bank and customer account reconciliations.
Handle ongoing financial reconciliations, including month-end closing entries and cut-off accounts.
Assist in implementing new finance tools, workflows, and procedures.

Were looking for a Product Management Team Leader to lead our Marketplace product team - the engine behind the on-demand revolution in transportation and new verticals across all our markets. This is a player-coach role: youll manage and grow a team of product managers while owning a core product area hands-on, taking it from vision to reality.

The Marketplace team is responsible for:

Building and maintaining the platform for drivers and couriers to work with
Developing dynamic, ML-driven marketplace solutions for matching, pricing, earnings, and broader optimisation.
Integrating external supply partners (other transportation companies)
What youll do

Lead a team of product managers - set direction, coach and develop them, and raise the bar on product craft across the Marketplace group.
Own a product roadmap end-to-end - take a core marketplace area from vision to execution and delivery, while staying hands-on with the hardest problems yourself.
Generate comprehensive insights through data, market, and user research to guide product vision, with a specific focus on marketplace dynamics in ride-hailing and delivery.
Lead products and features throughout their entire lifecycle - from concept and detailed requirements to execution and successful rollout - emphasising marketplace efficiency and a great user experience for both riders and suppliers.
Collaborate closely with Engineering, Data Analytics, Customer Experience, Marketing, and Operations to build best-in-class products and ensure successful market rollout in competitive ride-hailing and delivery markets.
Define metrics, analyse feature performance through qualitative and quantitative analysis, and iterate until objectives are met - with a keen eye on marketplace KPIs.
Understand our strategic position vs. the competition and work day in, day out to improve it.
Actively contribute to the overall product roadmap, bringing a deep understanding of marketplace operations and the competitive landscape.
Champion our vision, priorities, challenges, and opportunities with teams across our regions.
Leverage AI tools to accelerate product discovery, requirements definition, analysis, and day-to-day product execution.

We're adding a Senior Product Manager to take end-to-end ownership of a core area of the platform - partnering with the team lead on strategy while going deep on the accounting core, settlement and reconciliation, and the migration onto a unified system.

Key responsibilities

End-to-end ownership of a major area of the Billing platform - the accounting core (the single source of financial truth: transactions, balances, adjustments, multi-entity/multi-currency, GL mapping), settlement and reconciliation (matching, exception handling, period close), and the unification and migration of market-specific logic onto a modern platform.
Own your area of the roadmap end to end - from problem definition, business case, and PRD through delivery, launch, migration, and post-launch measurement. You're accountable for the outcome in production, not for handing off a spec.
Get to the root cause. When a number is wrong, trace it across systems and fix the underlying issue - especially where Finance or Ops are absorbing product gaps with manual work.
Design for generality. Anticipate downstream effects, resist per-market special cases, and make the platform absorb new commercial models through configuration, not code.
Lead complex migration programs: parallel runs, data reconciliation, cutover, rollback criteria, and finance sign-off - treating migration quality as a first-class deliverable.
Work directly with engineering on architecture decisions - ledger design, event contracts, financial data model, invoice pipelines - with the depth to be a credible focal point.
Bridge Finance, Controlling, R&D, and Billing Ops. Translate accounting and audit constraints into requirements, and communicate the agenda - including risk, trade-offs, and bad news - to partners and executive leadership.
Define the metrics that matter: billing accuracy, dispute rates, cycle timeliness, manual-touch volume, and revenue leakage.

As an R&D Program Manager, you will play a key role in managing complex Agile technology projects as well as helping shape the way teams are working in Agile.

If you are a program manager superstar with a can-do attitude, who loves to get stuff done and is passionate about your work, come and join our team and make an impact.

Key responsibilities:

Lead complex, end-to-end, cross-organizational projects, bridging Development, Operations, R&D, and Product teams to ensure seamless alignment and execution.
Drive the adoption of AI tools to optimize project management, workflows, and productivity.
Drive operational excellence and continuous improvement by coaching teams on Agile methodologies, proactively identifying workflow inefficiencies, refining processes, and fostering deep collaboration between R&D, Product, and Operation teams.
Motivate and align cross-functional teams through transparent communication and stakeholder engagement, influencing effectively across all organizational levels.
Solve challenges and drive impactful outcomes independently.

We're looking for an HRIS & HR Operations Lead to join our People team for approximately 9 months, covering a maternity leave. This is the person who keeps the engine running: our HR system, our people data, and the day-to-day operations that everyone else quietly depends on. You'll own HiBob end to end and act as the single source of truth for people data across a global organization spanning Israel, the US, Canada, Singapore, the Philippines, etc.. The role sits right at the intersection of technology, data, and operations, and you'll partner closely with HR, Finance, IT, and Legal to keep everything working, scalable, clean, and compliant.
As we evolve toward an AI-powered HR function, you'll play a key role in reimagining how HR works, spotting opportunities to automate and elevate, leveraging AI and automation, and helping build smarter, more scalable ways to support our people and our business.
You'll join a team that leads with empathy, thinks with curiosity, and genuinely shows up for each other. Together, we support leaders and employees across the globe, build scalable people practices, and create an environment where people and the business can thrive and grow for the long term.
Responsibilities
Own the HRIS (Bob) end to end, configuration, permissions, and people-data accuracy and act as the single source of truth for people data across the organization
Ensure people-data governance, quality, and consistency through regular validation and audits
Keep the HR system secure, integrated, and aligned with Finance and IT systems and standards
Build and maintain HRIS reports and dashboards
Manage system flows and processes such as onboarding, termination, and maternity leave
Own HR operational processes across the full employee lifecycle
Maintain HR templates, documentation, and employee records
Manage HR vendors and external partners: GoGlobal, Polyglot,
Support payroll-related data reviews in collaboration with Finance
Ensure HR operations align with local labor laws, data privacy requirements, and internal policies, in coordination with Legal
Support HR initiatives and cross-functional projects from planning through execution
Identify and implement improvements to HR processes, systems, and automation
Work closely with HR, Finance, IT, and Legal to keep HR operations and data accurate, compliant, and scalable
Support market benchmarking analysis, role leveling, compensation band reviews, and annual compensation planning and raise cycles
Leverage data, analytics, AI tools, and automation to generate insights, improve decision-making, and measure HR impact
Act as a trusted advisor to the HR team on systems, data, and operations