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what you'll do:

-manage 10-15 representatives on a personal and professional level.
-conduct daily/monthly data analysis and examine employees' work to comply with departmental kpis.
-lead team members to the goals, working independently and collaboratively.
-provide regular feedback and build routines to maintain team members' professionalism.
-ensure employee satisfaction by identifying and highlighting their uniqueness.
-connect the team to the goals and strategy of the company.
-build internal departmental work processes, taking initiative and a critical approach to existing processes for continuous improvement.

* Speak with customers on a daily basis, communicating via channels such as phone calls and (email) support tickets.
* Become an expert in products and stay up-to-date on new features and improvements
* Influence the way we provide training to improve CX product knowledge
* Work to improve the quality of our service by identifying knowledge gaps and problematic flows
* Act as the main point of contact and liaison between clients and the rest of the team
* Build and maintain strong customer relationships by providing exceptional customer service.
* Empower customers to connect their goals and challenges with the solution in Tailor Brands
* Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
* Take the initiative to provide excellent support to customers via phone and email, to understand their needs and ensure their success with Tailor Brands

We are Tailor Brands . We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business
Responsibilities:
* Be responsible for product fulfillment to ensure timely delivery and customer satisfaction. Process submissions efficiently and accurately, paying careful attention to detail.
* Solve issues that prevent us from fulfilling our obligations to our customers, demonstrating proactive problem-solving skills.
* Monitor submission progress closely, updating and communicating statuses to customers on time.
* Proactively engage with customers, providing timely updates and addressing inquiries to deliver a seamless experience.
* Keep comprehensive records of interactions and important details, ensuring transparency and accountability.
* Build positive relationships with customers, driving satisfaction, and building long-term loyalty.

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.
Step into the heart, where our cybersecurity prowess is fuelled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.
Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!
We are currently seeking an exceptional individual to join our team as a Business Development Associate. The primary responsibility of this position is to effectively convert cold leads into warm prospects by employing strategic engagement techniques. Other duties: initiating contact with prospects through various outreach methods, collaborating closely with Account Executives to coordinate and schedule meetings with qualified prospects, and continuously assessing and refining lead generation tactics.

The ideal candidate will possess a professional and friendly demeanor coupled with enthusiasm, fostering robust relationships with potential clients, and facilitating the progression of opportunities within our sales pipeline. So, if you're ready to join a team that's as fun as it is fierce, then buckle up and prepare for the adventure of a lifetime. Apply now and let the fun begin!
Responsibilities:
Identifying business relevant sales opportunities via multiple channels this includes cold calling and lead generation strategies.
Collaborate closely with our sales and marketing teams, to develop creative strategies for lead generation and conversion.
Ninja-level research skills: You're a pro at digging up information and uncovering hidden gems.
Consistently meet or exceed established quotas.
Lead the charge into uncharted territory with new marketing initiatives! We're all about innovation and shaking things up, so put on your creative hat and let's make some magic happen.
Be the shining star with your infectious motivation and boundless enthusiasm.

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

Founded by former elite Israeli intelligence officers are creating a new gold standard for non-intrusive underground discovery. We use a suite of multiple sensors and the power of AI to create the most comprehensive underground maps available.
We've raised $105M in Series A funding to revolutionize underground mapping. we launched commercially and have been expanding our footprint ever since, working with hundreds of customers in Israel, U.S., U.K. and France to make capital projects more efficient, more sustainable, and safer. We are expanding quickly to meet the needs of new clients and experiencing skyrocketing growth.
Job description:
We are seeking a highly organized and detail-oriented Customer Success to join our team. The ideal candidate will play a pivotal role in ensuring project success, standardizing deliverables, and client satisfaction. You will be the cornerstone in maintaining our reputation as the new gold standard for non-intrusive discovery.
Key Responsibilities:
* Ensuring project KPIs and client satisfaction.
* Make sure the deliverables that get out of the organization all fit our standards and assist customers in understanding and maximizing the use of our products and services.
* Create all the client-facing project documents such as business PMP documents, weekly project updates, project reports and more.
* Create ROI analysis, project reports, provide feedback regarding customer needs to create good case-studies, support expansion and enhance customer satisfaction.
* Create and develop strategies for improving the customer experience and increase and foster customer retention.
* Create reports and provide feedback to management regarding customer needs.
 
Learn more:
You can learn more about us on our website or check out this short video. Apply on our careers page, via Linkedin or send your resume and a short cover letter to us.