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We are seeking a highly motivated Technical Support Engineer to join our team. In this role you will work with our customers as well as internal teams to create delightful customer experience. You will be responsible for providing technical and engineering support to our software users, including solving complex engineering problems and helping customers find optimal solutions for using our software and systems.

The role also includes creating professional training content such as tutorial videos, courses, and learning materials; participating in QA (quality assurance) processes for new software and products; assisting in the initiation and development of new products; working as part of a team using advanced AI tools; and using customer management systems (CRM) to manage and document customer interactions and support activities.

This is a full time position in Ramat Gan Bursa area (highly accessible by public transportation)

In this role you will:
Provide technical and engineering support and training to engineers and customers using our software.
Analyze and solve complex engineering problems and design tailored solutions.
Create professional training content, including tutorials, courses, and documentation.
Perform QA testing for new software and products, identify issues, and suggest improvements.
Work collaboratively in a team environment, using AI tools to optimize processes and support.
Manage customer interactions using CRM systems and offer solutions tailored to specific customer needs.
Document issues, solutions, and recommendations for product and process improvements.

Required Structural Engineer
Job ID
About the Role
This challenging position involves working as part of a multi-discipline, highly interactive and coordinated team focused on projects including semiconductor manufacturing, data centre facilities, and other state of the art manufacturing facilities. Come be a part of a vibrant, dynamic team that delivers world class designs for industry leading clients around the world. We design of some of the most complex and specialized facilities being constructed today. This team is a fantastic place for an early to mid-level Engineer to take their career to new heights-you name the practice; weve got an expert to learn from!
Projects for our clients include feasibility studies, long-range planning studies, and full design services including programming, schematic design, design development, construction documents, and services during construction for design/bid/build and design/build projects.
The ideal candidate will be a self-motivated individual with strong communication skills. They will exhibit a passion and desire to apply their technical experience and knowledge in a team environment on technically challenging and professionally rewarding projects. Our team is seeking a person who understands the importance of meeting their targeted commitments while being flexible to the ever-changing and fast paced environment of our clients sites.
Responsibilities:
Organize, assign, and delegate necessary engineering and design tasks to produce construction documents in conjunction with a team of engineers and designers.
Manage scope, budget and schedule to meet project goals.
Coordinate and collaborate real time with other disciplines such as mechanical, civil, architectural and process to develop designs.
Independently lead plant design activities as an area/system leader and coordinate with multi-discipline designers.
Display strong communication and interpersonal skills and can work in a fast-paced team environment with multiple deadlines.
Responsible for detailed design of structures in steel, concrete and masonry in accordance with BS, EN, and international codes
Using a wide range of design software, backed up by hand calculation
Liaison with REVIT & CAD technicians to produce quality design deliverables
Exercise judgment in developing plans or alternatives and work with teams to assure quality plans.
Perform field activities such as observation of construction activities.
Review construction submittals for conformance with the intent of contract and design documents.