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The Global Support Manager will be based at our Israel offices, responsible for leading the entire global support operation. This vital role involves managing operational excellence, optimizing support processes, and driving a customer-first culture to ensure outstanding service delivery. The ideal candidate is a proactive leader, able to engage cross-functional teams, senior management, and customers with clear communication and strategic focus.
Responsibilities
Lead and manage the global support operation, overseeing cross-regional teams to ensure efficient and unified service delivery
Develop and continuously improve support processes, SLAs, and KPIs aligned with company goals and customer expectations
Collaborate closely with Product, DevOps, and Engineering teams to resolve escalations and enhance the customer experience
Oversee team performance, provide coaching, and manage recruitment, training, and development to maintain high operational standards
Drive customer satisfaction by ensuring fast and effective issue resolution, and proactive communication with key clients
Prepare and deliver detailed reports on support metrics and trends to senior leadership
Establish and maintain strong relationships with customers, internal stakeholders, and support teams worldwide
Manage talent acquisition and onboarding of support personnel to scale global operations

The DevOps group is structured in a flat structure of 15 engineers, designating each DevOps engineer to a specific group of RND.

Each DevOps engineer is the DevOps leader for that group. They serve as the point of contact for any project, taking part in the system designs and implementing any needed change.

Each DevOps engineer is also responsible for a DevOps project - an infrastructure project aimed to bring upon new capabilities and improvements to our system.

The DevOps group works as a team. They sit together, interact with each other and support each other on a daily basis.

The group is working together daily to bring our infrastructure to be on the frontline of the industry's standards.

What You'll Do

Support multi-region environments & provide support to worldwide-based teams.

Build and maintain tools for automation, deployment, monitoring, and operations.

Everything as a code approach: Run our infrastructure with Ansible, Terraform, and Kubernetes.

Solve diverse complex problems of high scale.

Work with other R&D teams on mutual projects.

Troubleshoot and resolve issues in our various environments.

Conduct periodic on-call duties and emergency response

We are seeking an experienced and innovative Senior Platform Engineer to orchestrate the evolution of our cutting-edge GitOps platform. This role is ideal for an engineer with a strong software development background who is passionate about building scalable platforms and developer tools. As the driving force behind our platform innovation strategy, you will be responsible for creating robust self-service solutions, ensuring the stability of our CI/CD workflows, and spearheading large-scale projects in collaboration with stakeholders and engineering managers.
If you are passionate about applying your software engineering skills to solve complex infrastructure challenges, we want to hear from you.
What will your job look like
Architect, implement, and drive the strategic direction of our GitOps platform, leveraging ArgoCD and Helm on Amazon EKS.
Develop and maintain user-friendly, self-service tools and automation to empower our engineering teams and accelerate development cycles.
Own and enhance our GitLab CI pipelines, ensuring they are stable, performant, and scalable to meet the demands of a growing organization.
Apply software engineering best practices to design, develop, and maintain robust platform tools, services, and automation using Python, Bash, and Node.js.
Direct complex, cross-functional projects from conception to completion. Work closely with developers, engineering managers, and other stakeholders to gather requirements, drive adoption, and communicate progress.
Champion DevOps and GitOps best practices across the organization and mentor other team members.

Required Experienced Site Reliability Engineer
AI Engineering's ML-Platform team goal, is to deliver a modern infrastructure and solutions to enhance our Algorithm development life cycle and shorten our delivery times. We are an independent group, consisting of excellent and experienced engineers with diverse skills in algorithms, software, and infrastructure. We strive to implement a DevOps culture allowing our engineers to easily collaborate on large-scale products. We develop cross-company products that enable the research and deployment of state-of-the-art algorithms.
What will your job look like?
Were looking for a Site Reliability Engineer (SRE) to design, build, and operate the infrastructure powering machine learning development.
You will work on large-scale, distributed Kubernetes cluster, both on-prem and in the cloud, collaborating with IT, cloud engineering, and algorithmic teams.
Owning and evolving our infrastructure-as-code (IaC).
Driving reliability, monitoring, and observability best practices.
Pushing software and hardware integration to its limits to maximize system performance.
Automating and scaling ML workflows with a reliability-first mindset.
Partnering with researchers and developers to improve performance, resilience, and delivery speed.
Participating in incident response, root cause analysis, and postmortems to continuously raise the bar.
This role is ideal for someone who thrives on solving complex infrastructure challenges and enjoys collaborating across disciplines to deliver impact.

we are looking for a Senior SecOps Engineer to be our eyes and ears on securityend to end.
Youll be embedded in the DevOps team and partner with our existing SecOps engineer to secure massively scalable, global production systems that power tens of thousands of websites and apps, while also tackling organizational security across identity, endpoints, SaaS, and risk. This is a hands‑on role with broad ownership and real impact across R&D, Production, and the business.
What Youll Do
Detect, protect, and respond (hands‑on)
Own day‑to‑day security operations for cloud and Kubernetes workloads (threat detection, alert triage, incident response, forensics, and post‑incident learning).
Build and tune detections and automations (SOAR/runbooks, detection‑as‑code, Sigma/queries) to reduce MTTA/MTTR and eliminate noisy alerts.

Secure our delivery pipelines & runtime
Harden CI/CD and software supply chain (secrets, SBOMs, artifact signing, SLSA/Cosign), and drive secure by default patterns in build/deploy.
Lead cloud/K8s/serverless hardening (IaC reviews, policy‑as‑code, admission controls, least privilege, network segmentation)

Raise the bar across the organization (beyond prod)
Partner with IT/SRE to evolve identity & access (SSO/MFA/JIT/JEA), endpoint/EDR posture, email & SaaS security, and third‑party/vendor risk.
Run vuln management end‑to‑end: scanning, prioritization, remediation SLAs, and executive reporting.
Contribute to security governance (policies, standards, tabletop exercises, BCP/DR inputs) and support compliance efforts (e.g., SOC 2/ISO 27001).

Influence, automate, and measure
Build security tooling and integrations (preferably Python or Go) that engineers love to use.
Define metrics/KPIs (coverage, drift, exposure, response times) and regularly communicate risk & progress to engineering and leadership.
Mentor engineers on secure design and champion a positive, enablement‑first security culture.

Were looking for a Director of Technical Support to lead our EMEA and APAC regions.
This is more than managing day-to-day operations, its about inspiring teams across multiple geographies, building new capabilities, and ensuring customers receive world-class support.
Youll lead through influence, scale operations across time zones, and partner with global leaders to drive technical excellence and customer success.
What Youll Do:
Lead Across Regions: Manage and inspire support managers and engineers across multiple EMEA and APAC locations, navigating the challenges of remote leadership with empathy and effectiveness.
Build Team Capabilities: Drive the development of technical and soft skills across the team. Create growth paths, mentor leaders, and ensure the organization is always advancing its expertise.
Solve Complex Problems: Champion root cause analysis and creative solutions, ensuring we deliver fast and effective resolutions.
Customer Advocacy: Be the voice of the customer in product and engineering discussions, ensuring their needs are central to decisions.
Drive Performance: Define and track KPIs such as CSAT, backlog, and time-to-resolution. Continuously improve operational efficiency and customer outcomes.
Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to ensure smooth alignment and impactful outcomes.
Recruit & Develop: Hire, onboard, and coach managers and engineers, with a focus on building strong, resilient, customer-obsessed teams
Executive Presence: Engage with strategic customers and handle escalations, representing Support with credibility and confidence.

Were on the lookout for a Technical Support Engineer whos ready to go beyond the usual break/fix routine. This isnt just about fixing issues; its about breaking the mold of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. Youll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldnt even dream of.
What you'll do:
Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. Youre not here to twiddle your thumbs; youre here to inspire, challenge, and elevate.
Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. Youll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. Youre the go-to when others throw in the towel.
Obsess Over Customers: Our customers arent just clientstheyre your mission. Ensure their experience isnt just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know weve got their back, every step of the way. Our customers dont just deserve supportthey deserve unforgettable experiences.
Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isnt just participationits disruption with purpose.
Innovate Relentlessly: Implement solutions that go beyond traditional technical support. Youre here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and dont hesitate to shake things up.

At Infinidat, we help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies. Were looking for a talented and visionary team lead to join our dynamic Hardware Infrastructure (HW Infra) team within the R&D department. In this role, youll be at the forefront of designing and developing the infrastructure and tooling that form the backbone of our high-performance, mission-critical, server-side products. Your leadership will ensure our products are rigorously tested, reliably delivered, and maintained to the highest quality standards. If youre passionate about innovation and eager to find creative solutions to enhance testing architecture and infrastructure, wed love to have you on board!
Responsibilities:
* Managing developers in the team as they tackle difficult issues in their work on SW design, implementation or debugging.
* Technical leadership and ownership of large, multi-disciplinary features and changes to our product.
* Hardware and Software Integration - Develop software solutions to effectively handle and monitor various hardware components.
* Communication Interfaces - Design and develop both external and internal communication interfaces for our products.

About the Role We are seeking a highly skilled IT Manager to join our global medical device company. The successful candidate will lead IT operations with a strong focus on cybersecurity, cloud infrastructure, service delivery, helpdesk management, and project execution. This role is critical to ensuring our IT systems remain secure, efficient, and future-ready, supporting our mission to deliver innovative healthcare solutions worldwide. What you will be doing {responsibilities and duties}: IT Operations & Infrastructure · Manage and optimize IT infrastructure, including servers, networks, cloud platforms, and enterprise systems. · Ensure system availability, performance, and scalability to support business growth. · Guarantee compliance with corporate IT policies and medical device industry regulations. Cybersecurity · Lead the company’s cybersecurity strategy, policies, and tools to safeguard sensitive medical and business data. · Conduct regular risk assessments, vulnerability scans, and penetration testing. · Oversee incident response, disaster recovery, and business continuity planning. Cloud & Service Management · Manage cloud environments (Azure/AWS/Google Cloud), ensuring security, cost optimization, and scalability. · Implement service-oriented IT processes (ITIL framework) to improve reliability and efficiency. · Oversee vendor and service provider relationships. Helpdesk & Organizational Service Framework · Lead and develop the IT Helpdesk function, ensuring excellent user support and service quality. · Establish and manage an organizational service framework to define, monitor, and improve IT service levels (SLAs/OLAs). · Drive continuous improvement in IT support processes, knowledge base, and self-service tools. Innovation & Technology Enablement · Identify, evaluate, and introduce emerging technologies to enhance IT operations, security, and user experience. · Promote automation, AI-driven tools, and modern collaboration platforms to streamline IT services. · Act as a technology champion, driving innovation across the organization. Project Management · Lead cross-functional IT projects from initiation to delivery, ensuring on-time and on-budget execution. · Collaborate with business leaders to align IT initiatives with corporate strategy. · Drive digital transformation projects to enhance collaboration, security, and productivity. Leadership & Team Management · Supervise and mentor IT team members, including infrastructure and helpdesk staff. · Foster a culture of accountability, continuous improvement, and knowledge sharing. · Build strong relationships with global IT counterparts and local business leaders. · Working according to Insightec Quality Policy, relevant Quality Procedures & Standards, and privacy & safety rules.

We are looking for passionate and bright individuals who wish to take part in design, development and all technical-related aspects of INFINIDATs core components. The selected candidate will be part of a professional team that develops in C ++/ Python over Linux high-performance, multi-threaded, clustered, mission-critical, server-side products.
Responsibilities:

* Design and development of C ++/ Python code according to product requirements.
* Addition of new features, as well as maintenance, refactoring and improvement of existing products and code bases.
* Accountability for code standards, quality and performance.

The Global Support Manager will be based at our Israel offices, responsible for leading the entire global support operation. This vital role involves managing operational excellence, optimizing support processes, and driving a customer-first culture to ensure outstanding service delivery. The ideal candidate is a proactive leader, able to engage cross-functional teams, senior management, and customers with clear communication and strategic focus.
Responsibilities:

* Lead and manage the global support operation, overseeing cross-regional teams to ensure efficient and unified service delivery
*  Develop and continuously improve support processes, SLAs, and KPIs aligned with company goals and customer expectations
*  Collaborate closely with Product, DevOps, and Engineering teams to resolve escalations and enhance the customer experience
*  Oversee team performance, provide coaching, and manage recruitment, training, and development to maintain high operational standards
*  Drive customer satisfaction by ensuring fast and effective issue resolution, and proactive communication with key clients
*  Prepare and deliver detailed reports on support metrics and trends to senior leadership
*  Establish and maintain strong relationships with customers, internal stakeholders, and support teams worldwide
*  Manage talent acquisition and onboarding of support personnel to scale global operations