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We are currently searching for a collaborative IT engineer with high technical knowledge and experience supporting a wide range of enterprise applications and systems. In this role, you will provide technical assistance and support to computer users, focusing on complex issues and advanced troubleshooting. Responsibilities involve setting up and removing endpoints, configuring and maintaining systems, conducting technical research and development, and overseeing daily operations.
The Impact Youll Make:
SaaS Management: Oversee our SaaS services from provisioning access management to on/off-boarding processes. Including Kandji/Intune, Slack, Office 365, Jira, GitHub and Zoom.
IT Support and Administration: Hands-on experience installing, troubleshooting, and fixing computer hardware and software issues, including desktops, laptops, printers, and other peripherals.
Process Automation and Improvement: Continuously improve and automate IT processes to enhance efficiency and effectiveness.
Hardware Lifecycle Management: Manage the entire lifecycle of hardware assets, including procurement, device management (Apple with Kandji and Windows with Intune), and depreciation.
Software Asset Management: Oversee the lifecycle of software/application assets from procurement to assignment to reclamation of licenses.
Daily IT Operations: Handle day-to-day IT tasks, including troubleshooting and support. Ability to manage IT and networking hardware, including, but not limited to, monitors, keyboards, mice, printers, scanners, Zoom Conference system, firewalls, switches, and APs.
Team Support: Provided IT field support. Troubleshoot hardware, software, and OS issues while adhering to warranty and security compliance requirements.
IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Zoom rooms, AV systems, and on-premises systems.
Network Maintenance: Knowledge of enterprise networking concepts, including TCP/IP, LAN, WAN, SD-WAN, SSL VPN, DNS, and DHCP. Must have experience coordinating with ISPs and network teams to troubleshoot issues using deductive reasoning skills.
Documentation and Process Standardization: Write clear documentation and develop reproducible steps for issue resolution and oral communication skills with end users and the Global team in English and Chinese.
Security Vigilance: Stay updated with 0-day security issues and remediate them promptly.

An FSE must be team oriented and flexible, and actively seeks to share information and assist his peers.
Possess solid communication skills, both oral and written.
Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on all products serviced in the field, and displays proficiency in servicing all equipment across the product line. Willingness to work on special projects, some of high visibility, as assigned.
Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.
Duties & Responsibilities:
Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a solid level of technical knowledge on the companys X-Ray and CT products.
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs.
Travel, overtime and work hours other than Sunday- Thursday may be required.
Comply with and ensure department compliance with Company health, safety and environmental policies.

We are looking for an IT support engineer to help build a robust service that enables trusted cancer diagnostics for all.
Responsibilities:
Maintain and improve the technology used by the company
Manage endpoints, servers, and services
Participate in equipment purchase
Collect evidence (logs and metrics) to comply to the standards Ibex adheres to
Test and examine staff complaints and support teams to remediate
Ensure that systems are safe and secure against cybersecurity threats

Our company develops state-of-the-art artificial intelligence SaaS solutions for cancer diagnostics.
Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine.
Our company is a well-funded start-up with global presence and headquarters in the USA and Israel.
Our world class team of researchers, engineers and medical experts is growing, as is our customer base, and we continue to invest in the success of our customer to maximize the impact on patient care.
If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people Come join us!
Responsibilities:
We're looking for a motivated and experienced Senior Director of Services and Support to lead the implementation, services and technical support for our customers throughout their journey with us.
The role will require the successful individual to work closely with the Customer Success team to establish positive relationships with customers, optimize customer deployments and lead customer support, accelerate projects and provide customer input to internal Product and R&D teams.
As Senior Director of Service and Support, you will be responsible for:
Driving quality and planning at the customer site to ensure all installations and upgrades are well managed and the customer enjoys a positive experience of working with our products and personnel.
Partner with Customer Success to assist in providing the best support to customers and partners.
Provide strong project management to plan, monitor and track customer projects and accounts.
Provide ongoing technical and product support (levels 1 to 3) to partners, customers and users .
Serve as primary contact of on-boarding of new customers and research partners.
Proactively identify opportunities for improvement and resolve issues.
Represent the voice of the customer/partner to provide input into the product
development and sales process.

We are hiring an experienced DevOps Engineer to help us keep growing. At CodeValue, we leverage the Web by administering cross-platform development. We strive to build and maintain our top-notch expertise in this extremely dynamic and versatile field. If you're dedicated and ambitious, CodeValue is an excellent place to grow your career. Don't hesitate to apply. As a DevOps Engineer at CodeValue, you will be responsible for:
* Establishment, development, and ongoing operation of cloud infrastructures serving developers.
*  Utilize and configure advanced cloud-based solutions to support system development and deployment.
* Explore and integrate new solutions for various infrastructure-related matters
* Providing support for resolving complex issues.
* Assisting in the implementation and deployment of complex projects in the cloud environment.

Top Profiles:
Top Profiles

CodeValue is looking for a talented Cloud Project Manager who will join our team and be responsible for managing cloud migration projects and developing advanced cloud infrastructures. We are a leading software company delivering a full spectrum of software services that enable customers to focus on their core business activities. At CodeValue, we leverage the Web by administering cross-platform development. We strive to build and maintain our top-notch expertise in this extremely dynamic and versatile field. The role includes:
* Managing cloud migration projects from inception to full implementation.
* Planning and architecting cloud infrastructures, considering the company's business needs.
* Close collaboration with IT, development, and information security teams.
* Managing project budget and timelines.
* Risk management and problem-solving.
* Working with external cloud vendors.
* Monitoring cloud system performance and generating reports.
* Providing ongoing updates to management on project progress.

Essential Functions:
The duties and responsibilities include, but are not limited to, the following:
Development of Embedded Linux kernel drivers and Android internals
Integration of kernel and android layers.
Review and good understanding of HW design with emphasis on possible software implications.
Perform and manage integration with ODMs releases, with ability to review and improve their changes.
Design and improve the testing capabilities of proprietary kernel drivers.
Competencies:
To perform the job successfully, an individual should demonstrate the following:
Proven ability to learn new environments, technologies, and products
Team player with excellent communication skills, including good writing skills
Strong focus and commitment to the quality of his teams deliverables
System level view and understanding
Effective at working with remote stakeholders and peers

Our company is a fast growing startup in the sales automation space, backed by top-notch investors.
We help some of the best GTM teams in the world perform better by easily creating failure-free, interactive, and personalized demo experiences for B2B buyers at every stage of the customer lifecycle.
We are a young company that values culture, grit, transparency, and excellence.
We put our founding members at the very heart of our company and are looking for proactive self-starters who are excited about building within a new, rapidly growing and still to be defined category.
The customer professional service and enablement team focuses on reducing complexity and increasing customers time to value with our company.
The team is responsible for providing technical guidance, advanced solutions, and best practices for demo creation.
The team assists customers in asset creation from start to finish, while also enabling them to focus on execution and long term maintenance and success.
The ideal candidate will improve collaboration, provide an outstanding top-level experience, and accelerate team productivity.
Designing solutions in our company that cater to customers specific needs.
Assist customers in setting up/enabling new product features.
Helping answer customer questions, and troubleshooting where necessary.
Assisting with the initial implementation for the customer and assisting in the handover to the Customer success team.
Stay up-to-date with product updates and best practices to effectively address customer inquiries.
Contributing with documentation and building our customer specific configuration knowledge base.
Collaborate with cross-functional teams, including product developers, to identify complex customer issues.
Identify trends and patterns in customer issues and provide insights to relevant teams for continuous product improvement.
Act as a liaison between customers and internal teams, advocating for customer needs and providing feedback to improve customer experience.

As a DevOps Engineer, you will build, design, develop, monitor, scale, and optimize the architecture and infrastructure of our SaaS products. We are building new products and adding to existing ones, requiring a fast-paced, dynamic but thorough leader that doesnt leave a stone unturned. As part of this role, youll partner with the developers from the early stages of design to affect the outcome of stable, supportable, and cost-effective cloud services. In addition to working with the engineers and your team, you also work closely with peers from cloud operations, QA, and other product teams.

Youll write code, move things around, optimize processes, etc. and along the way, make everything and everyone around you, better. The best people for this are those who would prefer to spend 4 hours writing a script just so that they dont need to click on a GUI console daily. At the same time, you will also ensure meticulous documentation is created and maintained.

A proactive can-do attitude is a must! Were looking for someone that likes to be challenged daily.

What will you do?

Collaborate with cross-functional teams to design, build, test, and deploy
changes to existing and new software.

Identify manual processes that can be automated to improve efficiency.
Maintain and enhance the product's cloud infrastructure on AWS.
Deploy, automate, manage, and maintain cloud-based production
systems.

Troubleshoot system issues across various application domains and platforms.
Implement best practices to optimize our security posture.
Design and deploy systems for metrics, logging, and monitoring.
Maintain a high standard of documentation of all processes.
Improve CI/CD tools and processes.
Design and implement infrastructure services in cooperation with other
functional teams.