לוח משרות דרושים הייטק תוכנה בשפלה

Who We're Looking For - The Dream Maker We're in search of an exceptional Backend Engineering Team Leader , someone with a wealth of hands-on software engineering expertise. As part of our core product team, you'll be at the forefront of crafting a groundbreaking solution that leverages cutting-edge technology to combat fraud. Our ultimate goal is to equip our clients with resilient safeguards against chargebacks, empowering them to safeguard their revenue and optimize their profitability. Join us on this thrilling mission to redefine the battle against fraud. Your Arena
* Take a leading role in the team of talented engineers, share your experience and demonstrate your expertise building our market-leading product
* Design and implement the infrastructure of the system including the ingestion, algorithms, performance optimizations, and interactive applications
* Build a highly scalable data platform for diversified and complex data flows
* Have end-to-end ownership: Design, build, ship, measure, and maintain our backend services. You build it - you own it
* Work closely with our fantastic Product team that created an industry-leading SaaS Product-Led-Growth offering
* Join us in building a professional, fun company and engineering culture with the highest standard.

We're hiring a Global Customer Support/Experience (SaaS B2B) Lead who stands out from the crowd, bringing extensive experience in customer support management. As a key player in our customer-facing unit, you'll take charge of a team of experience / support agents, delivering an innovative solution designed to outsmart fraud using cutting-edge technology. Our mission is to provide our clients with the strongest defense against chargebacks, driving up their revenue and profit margins. Join us as we embark on this exciting journey to redefine the battle against fraud.

Your Arena:
Manage and lead an offshore team of customer experience/support agents, promoting a culture of excellence to ensure the continuous delivery of top-tier customer service around the clock.
Drive the development and implementation of support protocols, policies, and procedures to enhance both operational efficiency and effectiveness aiming to empower our end-users.
Create and continuously monitor and analyze key performance metrics and indicators to ensure both commercial and strategic targets are consistently met or surpassed.
Conduct regular performance evaluations of team members and provide constructive feedback and coaching to team members ensuring continuous quality improvement.
Review and monitor requests to create and promote data-based self-service plans aiming to reduce the number of cases and improve overall efficiency and unit economics.
Build and maintain an ever-growing knowledge base, documenting best practices, frequently asked questions, product videos, and resolution strategies to empower the support team, improve efficiency, and cater to the companys growth.
Onboard and mentor new employees, enrich team training and knowledge Guide and enable personal development for team members to maintain a highly motivated and engaged team that delivers at high standards.
Proactively provide hands-on assistance and guidance to team members, offering support in handling escalated customer inquiries or resolving issues promptly and effectively.
Closely collaborate with other departments, such as Customer Success, Operations, and Sales, to both address customer needs and contribute to overall product and offering evolution.

we are seeking a highly strategic and experienced Chief Information Officer (CIO) to lead our global IT and Digital functions in a dynamic, innovation-driven environment.



The CIO will shape and implement a scalable, secure, and business-driven technology roadmap that supports the companys operations, growth, and digital initiatives. The ideal candidate combines deep knowledge of enterprise systems, infrastructure, and cybersecurity with a strong grasp of business processes and the ability to manage global IT operations effectively.



Responsibilities



Build and lead the companys global IT and digital strategy in alignment with long-term business goals.
Lead and grow global IT teams across enterprise applications, infrastructure, and information security.
Oversee modernization and performance of core platforms: ERP, CRM, MES, PLM, BI, and integration tools.
Ensure enterprise-grade cybersecurity, data protection, and regulatory compliance across all systems.
Collaborate closely with senior leadership and cross-functional teams including GTM, Operations and Corporate functions to drive process efficiency and support digital enablement across the organization.
Ensure scalability and resilience of IT systems and operations in a global, multi-site environment.
Identify, evaluate, and implement emerging technologies to support innovation and business agility.
Balance short-term business needs with long-term strategic initiatives in a dynamic and rapidly changing environment.
Define performance KPIs, manage budgets, and ensure high service levels across all IT services.
Lead vendor strategy, license management, and major systems implementation and upgrades.

As a machine learning research engineer at our CTO office, you will:

Conduct long-term open-ended research that enhances and expands deep reinforcement learning technology.
Solve unique challenges arising from the field, leveraging core technology to develop and deploy tailored solutions to clients.

We are looking for:

You, a top-notch DevOps engineer with a proven track record, to help design and bring to production a scalable, microservice-based, deep learning industrial process optimization cloud tools that will scale to support thousands of plants, in what will become a worldwide manufacturing optimization system.



In Your Role You Will:

Create and maintain bleeding-edge cloud infrastructure to host services developed in-house (Docker, Kubernetes, Service Mesh)
Work with architects and developers to create services built on observable, scalable and secure infrastructure
Deploy monitoring and alerting tools to give dev and support teams insight into how their services function
Build out CI/CD automation and workflows for new services and maintain workflows for existing services
Leverage public cloud services and tools to improve the efficiency and reliability of our services and workflows
Research and integrate new tools

We are looking for a passionate and experienced Machine Learning Research Engineer with a deep curiosity for understanding systems and a relentless drive to innovate. This role is perfect for a self-starter who thrives on tackling complex problems, exploring new ideas, and pushing boundaries. We want someone who doesnt just solve given tasks but proactively envisions and develops new applications, challenges the status quo, and enhances models and methodologies to deliver cutting-edge solutions.

As a Machine Learning Engineer in our algo R&D, you will:

Conduct cutting-edge research to develop new functionalities for our models, expanding core deep reinforcement learning technology.
Advance the development of AutoML solutions to streamline and enhance machine learning workflows.
Drive the productization of your research, transforming innovative concepts into impactful, production-ready solutions.
Design and implement solutions with a focus on scalability, efficient runtime performance, and seamless deployment in production environments.

We are looking for Technical Writing Expert
As a Technical Writer in our Customer Service Department, you will be expected to develop complex technical documents, ensuring that our products are used safely and effectively.
The ideal candidate will have a strong background in technical writing, researching, and interviewing. They must demonstrate excellent communication skills and the ability to collaborate effectively within a team and must be able to translate complex technical information into clear, concise, and user-friendly documentation. If you are passionate about technology and enjoy making technical content accessible, we want to hear from you!
Responsibilities
What will you be doing:
Collaborate with developers, QA engineers, product experts, and product and project managers to prepare technical documentation that communicates complex, technical information clearly and concisely, for the intended audience (customers, FSE, engineers, integrators, subcontractors, etc.).
Develop and update the following types of documentation for hardware and software products: User Manuals, Installation Guides, Preventive Maintenance Manuals, Service Manuals, Release Notes, Technical Field Orders, Technical Notes, Customer Notifications, and online help for our product lines.
Support all Customer Support TTS (Transfer-to-Service) activities, as well as documentation activities from other departments worldwide.
Work according to predefined styles.
Create relevant graphics for documentation.
Publish document updates to the Technical Knowledge Center.

SW Team is looking for a SW TL to take part in development complex in-house software platform.
Responsibilities
What you will be doing:
Leading an SW team of 4-5 SW Eng.
Manage the teams capacity, work plan and content grooming to meet project goals with project management
You'll oversee the professional growth of your team both in technical and domain knowledge
Youll serve as focal point for the team's interfaces and oversee the flow of information to/from your parallel system & QA teams as well as other SW teams.
Youll be part of our SW group managerial team and will contribute to the improvement of our work processes & tools as a whole.

We are looking for a QA Engineer to join our agile modeling software team.
In this role, you will be responsible for manual quality assurance of our products, which incorporate next-generation algorithms, machine learning, and multidisciplinary systems.
A background in automation is an advantage.
Responsibilities
What you will be doing:
Actively contribute as a QA Engineer within an agile modeling software team.
Be a focal point to collect the needed background and data to simulate high level tests that are close to customer need.
Participate in all phases of the software development and release lifecycle.
Develop deep QA expertise in our systems to identify risks and propose software quality improvements during feature development.
Define and implement testing strategies tailored to our software architecture and development goals.
Create, document, and execute both high-level and detailed test plans.
Collaborate with the team to define and maintain automated regression tests.
Plan and execute beta testing activities, including on-site support at customer locations when required.
Investigate test failures, analyze root causes, and define corrective actions.

We are looking for a Software Engineering Student to join our SW Team.
This is a part-time position (60% of a full-time role), specifically designed for students pursuing a degree in Software Engineering or Computer Science. Youll gain hands-on experience working on real-world projects that support our internal software development and improvement initiatives.
Responsibilities
What you will be doing:
Develop solutions for our in-house continuous improvement program. This will include design, implementation, and fixes of SW utilities aimed at increasing our capability to meet our own ambitious goals.
These can include but are not limited to: HW & third-party simulations, measurement sequence visualizer, log collection and automatic analysis, and other various SW-based capabilities both in and outside our product to increase the SW organizations capabilities.
We're an Agile team.