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Overview We are seeking a dynamic and detail-oriented IT Support and Systems Specialist to join our IT team. This hybrid role is split evenly between providing high-quality technical support and managing key systems that enable smooth IT operations. You will play a vital role in ensuring our internal technology infrastructure is reliable, efficient, and secure.
Key Responsibilities ??? IT Support Serve as the first point of contact for end-user technical support across hardware, software, and network-related issues. Troubleshoot and resolve incidents related to:
* Windows and MacOS - Hardware and software
* Office 365 and Google Workspace platforms
* Peripheral devices (meeting rooms, end-user equipment, etc.)
* Provide remote and in-person technical assistance to employees.
* Manage help desk ticketing system, ensuring timely resolution and communication. ??? Systems Administration
* Maintain and administer Office 365 and Google Workspace environments, including user management, licensing, and integrations.
* Manage device fleet through Jamf & Intune.
* Ensure endpoint security compliance and OS patch management.
* Monitor system health, performance, and capacity planning.
* Participate in system upgrades, maintenance, and documentation.
* Create automations and improve processes.

We are looking for a IT Project Manager.
As an IT Program Manager for Wix's Customer Care, youll oversee the technical aspects of systems and flow optimization, ensuring that IT systems and infrastructure support efficient Customer Care operations. Youll leverage your technical expertise and understanding of Customer Care processes to lead our team in troubleshooting and innovation. In your day-to-day, you will:
Conduct in-depth root cause analysis of recurring technical issues, propose long-term solutions to prevent future issues
Conduct market research to find the best tools, systems, and technical solutions for IT Customer Care needs
Oversee network infrastructure, including setup, configuration, and troubleshooting of LAN/WAN, VPNs, firewalls, and routers
Design and implement integrations between various systems to improve workflow efficiency and data consistency across platforms
Provide Level 2/3 technical support, respond to and resolve escalated IT tickets and troubleshoot user issues
Use APIs, middleware, or scripting to link different applications (e.g., Google Workspace, Jira, CRM systems) and ensure data flow between them
Advocate for the Customer Care experience, educating internal stakeholders on technical requirements and limitations.

Were looking for an experienced Senior DevOps Engineer to join Cloud R&D team.
You will design, implement, and manage a highly scalable cloud infrastructure environment that hosts all cloud websites. Youll also support our R&D cloud operations by providing automated tools and CI/CD processes.

What do we do?
the leading website-building platform for WordPress professionals.
Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their future one pixel at a time. We provide our users with everything they need to succeed.

A new website is created every 10 seconds
Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 18M websites powered by . More than 11% of all websites around the world


How do we do it?
were building the future of web creation.We believe in empowering our employees and our users, enabling people to grow.
Creativity, professionalism, curiosity, motivation, and friendship are the driving forces behind our journey, and we take great pride in the people of who lead the companys constant scaling.
R&D department is where big ideas shape the digital landscape and make a difference for Web Creators worldwide.Our developers and engineers are at the forefront of cutting-edge Internet technology, delivering innovative solutions that reach and impact millions of people at the speed of the web!We constantly seek brilliant minds to join our R&D team to collaborate, learn, and grow together. Were working with React, NodeJS, PHP, GCP, Kubernetes, AWS, Airflow, and more.

As a dynamic and agile organization, we love meeting new challenges and pushing boundaries to inspire creative ideas.So, If youre ready to embark on an exciting journey, join our talented R&D team and make your mark in the ever-evolving world of web creation.

Responsibilities
Continuously improve our infrastructure to be more secure, scalable, and robust
Apply new technologies for internal and external services
Design, build, and maintain CI/CD pipelines and IaC for our infrastructure
Architecture planning for cloud-based solutions
Performance optimization to our workloads and GKE clusters
Control and develop the monitoring and observability solutions