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We're looking for a Support Escalation Specialist to join our team and operate at the intersection of Customer Experience, Product, and Engineering. This role is about more than resolving tickets, it's about building scalable solutions, improving processes, and creating exceptional support experiences for our customers.
You'll own the escalations that don't have a clean answer, technically complex, high stakes, or already past the customer's patience. You'll work across the full customer base, from self-service to Enterprise, partnering with R&D to drive issues to resolution and flagging what needs fixing at the product level.
This is the last line before an issue becomes a bigger problem. You'll hold the thread on every case you take, keep the customer informed even when there's no update. Strong technical instincts and clear communication under pressure both matter.
Hands-on experience using AI tools to improve troubleshooting, workflows, and execution is a must for this role.
This role is based in Tel Aviv. We work in a hybrid model, with 3 days a week in the office. This is a Monday to Friday role.

We're looking for a talented DevOps Engineer to join our team. As a DevOps Engineer, you will architect and operate scalable, resilient cloud environments, using advanced automation and AI-based tools to improve system health, reduce manual intervention, and optimize infrastructure costs.
Responsibilities
Own the full lifecycle of the Coin Master platform. Ensure high availability, performance, and cost-efficiency across our multi-region AWS environment.
Design and maintain robust, high-performance infrastructure using IaC. You will focus on building self-healing environments where AI agents continuously monitor and remediate issues in real-time.
Embed security into the infrastructure layer. Leverage AI-assisted tooling to proactively identify and patch vulnerabilities across our Kubernetes clusters and AWS stack.
Build tools and services that empower our engineering team to ship code faster. You are the architect of the platform, ensuring it is intuitive, scalable, and fully automated.

We are seeking a passionate and experienced AWS Solution Architect to join our dynamic team. In this role, you will play pivotal part in crafting innovative solutions for our clients, showcasing cutting-edge technologies, and driving the adoption of true cloud and cloud-native environments.
Responsibilities
Design and deliver tailored cloud solutions for clients, addressing their unique business needs.
Present and demonstrate innovative technologies and solutions to clients, highlighting their technological value and business impact.
Conduct technical demonstrations (demos) to illustrate the capabilities and benefits of offerings.
Act as a technology evangelist, promoting advancements in public cloud solutions, and cloud native technologies.
Bridge legacy infrastructure environments with public cloud technologies, including Kubernetes, serverless, etc.
Collaborate with cross-functional teams to ensure seamless integration of solutions and customer satisfaction.

We're looking for a talented IT Infrastructure & Cloud Engineer who will be responsible for our IT and Cloud corporate infrastructure.
You will be suggesting, implementing and deploying new solutions together with maintaining the existing infrastructure, assuring that all our systems are in optimal condition, providing the best service to our clients.
Responsibilities
Be responsible for requests from the field, related to our global corporate on-premise and cloud infrastructure. This includes servers, storage appliances, active network equipment, firewalls, cloud services, cloud automations, CI/CD and other initiatives.
Design and oversee the integration of core services and platforms such as AWS, Google Cloud and Workspace, Okta, Cloud Backups, Zero Trust Network Access (ZTNA), Secure Web Gateway, Cloud-based EDR and other cutting-edge technologies.
Spearhead the strategy, implementation, and governance of GenAI tools and platforms across the company, focusing on process improvement, building internal AI agents, and driving organizational AI transformation.
Lead the architectural design and deployment of scalable, reliable, and secure corporate infrastructure, emphasizing Infrastructure as Code (IaC) principles to manage on-premise and cloud environments
Define network policies and procedures, including design, planning network new communication systems and monitoring to allow high quality service for our global offices.
Collaborating with our security team to implement technology and security policies, safeguarding our systems and data from potential threats.

we are looking for a End-User Computing Specialist
As a specialist, you'll have deep-dive hands-on experience with all matters related to End User Computing technologies. The specialist will lead EUC projects at a variety of organizations while delivering an end to end professional services (planning, installation, configuration, administration, and maintenance). As part of the specialist role, you'll be managing queries and issues escalated from customers.
Responsibilities:
Plan and architect EUC solutions from the infrastructure level to the end-user device level
Integrate best practices, evolving technologies, and EUC platforms such as VDI, Terminal, DAAS workspaces, and overall Enterprise Mobility
Create High & Low-level design documents, including procedures documentation
Installation and configuration of EUC solutions as part of the project scope
Build work plans, setting deadlines for various projects, and lead them to execution
Testing new technologies, finding the appropriate use cases with the customer base, and leading POC activities
Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications
Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements
Provide maintenance activities as part of a scheduled maintenance window during business hours and non-business hours if required
Take ownership of patching and upgrade projects for EUC environments in various organizations

We are looking for an experienced Senior DevOps & Platform Engineer to join our DevOps team and help customers modernize their software delivery platforms, cloud infrastructure, and engineering practices.
This role combines hands-on engineering, software development, platform architecture, and customer-facing consulting. You will work directly with customers to assess their development lifecycle, understand their tooling and processes, and design scalable, secure, and automated solutions that accelerate software delivery and improve developer experience.
Responsibilities:
Design, implement, and maintain cloud-native platforms across AWS, Azure, and Kubernetes environments
Implement and optimize Kubernetes platforms and cloud infrastructure solutions for enterprise customers
Build CI/CD pipelines, GitOps workflows, Infrastructure as Code solutions, and deployment automation
Develop automation, integrations, and platform services using Python, Go, and modern engineering practices
Lead customer discovery sessions, technical assessments, and workshops to understand existing development and operational processes
Interview Development, Operations, Security, and Leadership teams to identify challenges and improvement opportunities
Design target-state architectures, platform roadmaps, and implementation plans
Implement observability, monitoring, logging, and security best practices across customer environments
Deliver technical presentations, workshops, and knowledge-transfer sessions
Contribute reusable automation, documentation, and internal platform assets

We are looking for an experienced Technical Lead to join our DevOps team and serve as a key technical authority across customer engagements and internal initiatives. This role combines hands-on engineering, technical leadership, and architectural thinking, with a strong focus on delivering scalable, secure, and high-quality cloud solutions.
You will act as a trusted partner to the Team Lead, driving technical direction, solving complex challenges, and helping the team adopt modern technologies and best practices.
Responsibilities:
Act as the primary technical authority for complex challenges and architectural decisions, owning the technical direction across customer engagements and internal projects
Take strong ownership of technical outcomes and drive end-to-end implementation of cloud solutions, from design to production readiness
Define and enforce best practices, standards, and validation processes, leading technical reviews and knowledge sharing across the team
Mentor engineers and support their technical growth and skill development
Support pre-sales activities including demos, scoping, and POCs, and review SOWs with technical validation, recommendations, and LOE estimates
Drive adoption of new technologies, in collaboration with the CTO office
Contribute to and prioritize technical backlog items and internal assets, including reusable code and documentation
Balance hands-on execution with mentorship and continuous innovation

We are seeking a VMware VCF Tech Lead to join our team and lead the implementation, management, and optimization of VMware Cloud Foundation (VCF) environments for our clients.
The VMware VCF Tech Lead will be responsible for designing, deploying, and maintaining VMware Cloud Foundation environments.
This role requires expertise in VCF, NSX-T, vSAN, and Aria Suite components along with the ability to integrate and optimize multi-cloud infrastructures. You will collaborate with teams to implement scalable solutions and support hybrid cloud strategies.
Responsibilities:
Design and deploy VMware Cloud Foundation (VCF) environments, including vSphere, NSX-T, vSAN, and Aria Suite components components
Plan, implement, and manage multi-cloud integrations using VCF
Lead migrations, upgrades, and optimization of VCF platforms for performance and reliability
Collaborate with infrastructure, networking, and DevOps teams to ensure seamless integration of VCF solutions
Configure and troubleshoot networking within NSX-T to support scalable, software-defined networks
Develop and maintain operational procedures and best practices for VCF environments
Perform capacity planning, monitoring, and health assessments for VCF platforms
Provide advanced support for troubleshooting and resolving issues in VCF environments
Stay updated on VMwares latest offerings, including enhancements to VCF and related technologies
Mentor engineers and share knowledge of best practices in VMware cloud solutions

The AWS Startup Solutions Architecture team is dedicated to working with startup companies as they build their businesses. Were here to help them deploy scalable, secure, reliable, performant, sustainable and efficient architectures - and do that spending as little time and money as possible.

In this role, youll work directly with a variety of interesting customers in various industries which could include AI/ML, HCLS, FinTech, ClimateTech, HCLS and others, and help them make the best (and sometimes the most pragmatic) technical decisions along the way. Youll have a chance to build enduring relationships with these companies, their founders, and establish yourself as a trusted advisor.

As well as spending time working directly with customers, youll also get time to sharpen the saw and keep your skills fresh. We have more than 200 services across a range of different categories and its important that we can help startups take advantages of the right ones. You will act as a customer advocate with our product teams to make sure we are building the right products and features for the startups you work with.

In addition, this role will provide plenty of opportunities to share your knowledge more broadly by working on technical content and presenting at events.

Key job responsibilities
Help a diverse range of startups to adopt the right architecture at each part of their lifecycle.
Support startups in architecting scalable, reliable and secure solutions.
Support adoption of a broad range of AWS services to deliver business value and accelerate growth.
Support the evolution and roadmap of the AWS platform and services, connecting our engineering teams with our customers for feedback.
Establish and build technical relationships within the startup ecosystem, including accelerators, incubators and VCs.
Develop startup specific technical content, such as blog posts, sample code and solutions, to assist customers solve technical problems and reduce time-to-market.

We're looking for a Senior DevOps Engineer with a strong Developer Experience (DevEx) mindset, someone who genuinely enjoys making developers more productive by building and improving the tools, infrastructure, automation, and workflows they use every day.
You will work across CI/CD, developer tooling, automation, infrastructure, observability and productivity. Your primary focus will be making development and delivery faster, simpler, more reliable, and more cost-effective.
We need someone who can independently identify developer pain points, proactively discover opportunities for improvement, and turn them into scalable engineering solutions. You will be expected to measure the impact of your work and continuously improve critical metrics such as CI feedback time, pipeline reliability, deployment time, infrastructure cost, and overall developer productivity.
This role is a perfect fit for someone who thinks far beyond just "keeping the infrastructure running" and is excited about revolutionizing the entire engineering experience.
Your Impact:
You will tackle high-impact engineering challenges across our platform. Representative areas you will own and work on include:
Optimize CI/CD Pipeline Velocity & Stability
Improve CI Stability: Leverage AI to automatically detect recurring test failures, dynamically disable problematic tests, and open Jira tickets for follow-up.
Automate Workflows: Utilize AI to automate merge conflict resolutions and keep the merge train moving smoothly.
Accelerate CI Velocity: Architect workflows to parallelize work both across jobs and within jobs. Introduce highly effective caching strategies and local Artifactory mirrors to drastically reduce build and dependency-fetch times.
Optimize CD: Reduce container image sizes and accelerate deployment times. Partner with QA to introduce and streamline automated regression testing against tenants.
Drive Repository Security & Maintenance
Improve Security Posture: Automate the identification and remediation of Go and Python dependencies with known CVEs.
Automate Maintenance: Design systems to automatically handle Go and Python version upgrades across the codebase.
Ensure Performance: Automate performance testing to proactively detect and alert on performance regressions before they hit production.
Cloud Infrastructure & Cost Engineering
Reduce Infrastructure Costs: Identify and implement innovative opportunities to reduce overall infrastructure and resource consumption.
Resource Efficiency: Introduce mechanisms to make our "slim tenants" even more resource-efficient for development and testing.
Smart Observability: Re-architect our logging strategy by streaming GCP logs to more cost-effective sinks instead of relying exclusively on Cloud Logging.
IaC Governance: Act as a gatekeeper for infrastructure quality by reviewing Terraform Merge Requests (MRs) for correctness, efficiency, maintainability, and strict adherence to engineering standards.

Responsibilities
Design, implement, and maintain our AWS serverless infrastructure using AWS CDK, ensuring high availability, scalability, and security.
Own and evolve our Jenkins-based CI/CD pipelines from code commit to production deployment, continuously improving speed and reliability.
Champion the use of AI-powered tools across the engineering lifecycle to reduce manual effort and improve quality.
Build and maintain comprehensive observability solutions using DataDog, including dashboards, monitors, and AI-assisted anomaly detection.
Continuously look for opportunities to improve and modernize developer workflows and incident response through smart tooling and automation.
Work hand-in-hand with fellow software engineers to design infrastructure that supports modern serverless patterns and event-driven architectures on AWS.
Drive a culture of automation and continuous improvement - if it can be automated or made smarter, do it.
Continuously evaluate and adopt emerging tools and technologies to improve the overall development, release, and operations process.

The team is responsible for developing and improving our Linux anti-malware prevention. This includes having top-notch knowledge about the latest malware families in the wild, Linux internals, different attack frameworks and hacktools. As part of this, the team analyzes customer data and issues to prevent malicious activities in our customer's environment, and help to improve the product.
Key Responsibilities
Research and analyze malware and keep up-to-date on the most recent tactics and techniques used in the wild
Create behavioral-based protection that enhances our product's coverage
Leverage Palo Alto Networks massive collection network to identify coverage gaps and emerging threats
Assist in the design, research, evaluation and implementation of new security technologies and features
Work in close coordination with other teams, including both development and other research teams, as well as support, sales and other cross-functional teams.

Required Senior Site Reliability Engineer (Cortex)
Your Career:
Join a team of senior engineers operating in a large-scale, multi-cloud production environment supporting tens of thousands of enterprise customers worldwide. This is not a typical SRE role - youll work at the core of a complex, high-impact system alongside experienced DevOps professionals in a fast-paced, cybersecurity-focused organization.
Your Impact:
Own and operate large-scale, global production environments across multiple cloud providers (GCP, AWS, Azure)
Actively monitor, investigate, and resolve incidents triggered by automated alerting systems (PagerDuty / Incident Response)
Drive end-to-end troubleshooting across complex, distributed systems with high context switching
Design, deploy, and improve monitoring and observability systems (e.g., Prometheus, Grafana) - not just react to alerts
Collaborate closely with internal teams (CX, CS, Engineering) to ensure system reliability and performance
Work hands-on with modern DevOps and infrastructure tools including Kubernetes, Terraform, CI/CD pipelines, and GitOps workflows
Develop and maintain automation and tooling (primarily in Python)
Gain deep understanding of system architecture and interconnected services
Contribute to a culture of operational excellence in a high-scale, high-availability environment
On call responsibilities:
Daytime hours (12:00-20:00)
Occasional weekends and holidays (rotation-based).

As a Senior Principal DevOps Engineer, you will serve as a visionary technical leader within the Cortex Cloud DevOps group. You will define the technical strategy and architecture that ensures our massive-scale production services remain highly reliable, exceptionally secure, and performant. You will pioneer the integration of AI-driven capabilities into our daily operations, establishing elite engineering standards and fundamentally transforming the workflows of hundreds of developers through autonomous agents and intelligent procedures.
Your Career
Architectural Vision & Scalability: Design and scale massive, resilient distributed systems and global Kubernetes infrastructure, implementing robust observability and monitoring frameworks.
AI-Driven Transformation: Revolutionize the SDLC by integrating Generative AI, autonomous agents, and LLM-powered workflows into CI/CD and self-healing systems to accelerate developer velocity.
Technical Leadership & IaC: Define architectural standards, lead GitOps/IaC (FluxCD/Terraform) strategies, and mentor Senior/Staff engineers across the R&D organization.
Developer Experience & Efficiency: Build and champion AI-powered platforms that automate troubleshooting and eliminate friction. Partner directly with Engineering Directors, Principal Architects, and Product Management to align infrastructure initiatives with business goals, optimizing for scale, high availability, and multi-million-dollar cost-efficiencies.
Security & Compliance: Embed "Security by Design" principles into the platform architecture to ensure platform integrity without sacrificing delivery speed.