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transforming the way families navigate lifes most difficult times from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, supports over 45 million people across North America.
Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. weve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.
We're hiring a Senior Product Manager to lead our enterprise product initiatives, deepening our impact, extending our reach, and creating more value for our partners. This is a strategic, cross-functional role at the core of growth. Youll shape how our product delivers value through partnerships, defining solutions that are impactful, scalable, and grounded in real human needs.

Were looking for a product manager with experience in B2B2C environments, someone who can navigate complexity with confidence, build strong roadmaps, and align internal and external teams around a clear product direction. Youll work closely with Engineering, Design, and Partner Success to translate partner needs into outcomes that serve both the business and the families we support.

In this role you will
Own the product lifecycle for our partner-facing experiences- from discovery and alignment to delivery, measurement, and iteration
Define the product vision and roadmap for enterprise partnerships, ensuring alignment with company and partner goals
Lead cross-functional discovery and delivery efforts across Product, Engineering, Design, and Partner Success
Develop scalable approaches to integrating partner programs and evolving how we serve diverse enterprise needs
Build a deep understanding of partner and end-user journeys and use those insights to inform product priorities
Contribute to product best practices and help raise the bar for clarity and execution across teams

Required Sales Manager
Responsibilities:
Engage with prospect organizations to position Cloud solutions through strategic value-based solution proposals, references, and analyst data.
Work with Vendor account teams to develop and drive pipeline, providing additional guidance.
Serve as the primary customer contact during bid submission, pilot test, legal review, and procurement. Keep records of customer interactions and provide quarterly projections.
Building and cultivating lasting relationships.
Build a pipeline of customers within selected verticals.
Leverage our Engineering and Marketing resources, and provide input on current collateral materials and ideas on how to improve them.

Required Account Manager
Job description:
As an Account Manager, you will have the exciting opportunity to help drive the growth and shape the future of emerging cloud technologies.
The ideal candidate will possess both a sales/account management and technical background that enables them to drive an engagement at the executive level as well as with software developers and IT architects.
Responsibilities:
Proactively initiate activities to generate value for our customers and increase engagement.
Serve as the primary customer contact during bid submission, pilot test, legal review, and procurement.
Keep records of customer interactions and provide quarterly projections,
maintain knowledge, context, and ownership of the customers you are responsible for and own communication with.
Build a pipeline of customers within selected verticals.
Leverage WideOps Engineering and Marketing resources, and provide input on current collateral materials and ideas on how to improve them.
Collect and summarize clients feedback to ensure our products & solutions are closely aligned with customer needs and requests.

We are looking for an Enterprise Account Executive, to be directly responsible for our growth in the EMEA region providing an exciting opportunity to drive and shape the future of DevOps processes within your allocated Enterprise account portfolio. You will be responsible for identifying opportunities to maximize our customers value from our products and services, maintaining strong customer relationships.
As an Enterprise Account Executive you will...
Manage sales pipeline across new business and upsell opportunities to Enterprise customers
Responsible for the success and renewals process for the customer portfolio; analyze usage metrics to understand customers usage of our product (evaluate product adoption)
Contact customers throughout the life cycle to identify potential growth opportunities and maintain long-term account health and relationships
Partner with Finance, Legal, Product, Technical teams in negotiating, structuring, and quoting renewal contracts for highest possible renewal rates
Use salesforce.com, JIRA, BI, and Advanced Microsoft Excel
Drive product adoption, share best practices, and implement growth and optimization strategies for maximum value and success.

We are seeking a dynamic and results-driven Head of Sales & CSM B2B to lead and scale our B2B sales efforts. This role will focus on developing strategic sales initiatives, managing key business relationships, and driving revenue growth across SMB and enterprise segments.

Responsibilities:
Develop and execute a B2B sales strategy to drive revenue, expand market presence, and acquire new clients while strengthening existing relationships.
Lead, mentor, and scale the B2B sales and CSM teams ensuring growth, high performance and collaboration.
Build strong partnerships with key decision-makers in SMBs and enterprises to drive business growth.
Work closely with the VP B2B CS-Sales and cross-functional teams, including marketing, product, etc. to optimize sales processes and client experience.
Monitor sales performance, track key metrics, and adjust strategies to ensure sales targets are consistently met or exceeded.
Represent us at industry events to enhance brand visibility and secure new opportunities.
Drive the adoption of digital products and innovative payment solutions among B2B clients.
Negotiate and close high-value deals while managing complex sales cycles.
Maximize CRM and sales tools for performance tracking and client management.

We are seeking a driven and experienced B2B Sales Manager to join our dynamic sales team. In this role, you will focus on growing and managing business relationships within the SMB sector, with a strong emphasis on field sales and client acquisition. This is an opportunity for a highly motivated sales professional with a business-oriented mindset and a passion for technology to drive meaningful growth in a fast-paced environment.

Responsibilities:
Manage and expand an existing portfolio of business clients while proactively acquiring new customers.
Initiate, schedule, and lead sales meetings with prospective and existing clients.
Develop and maintain long-term business relationships with decision-makers in corporate environments.
Collaborate with SMB and large enterprise clients to identify their needs and deliver tailored solutions.
Achieve sales targets through strategic planning and direct sales efforts.
Handle a busy schedule with multiple client meetings and maintain a high level of service under pressure.
Work closely with marketing and product teams to stay updated on the companys product offerings and deliver relevant solutions to customers.

Required Customer Retention Account Manager - German Speaker
As a Customer Retention Account Manager you will...
Responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers
Manage cadence for effective renewal forecasts and projections
Drive the renewals process in collaboration with the Strategic Sales team to preserve and improve customer contracts and relationships
In collaboration with Customer Success, Finance, Legal, Deal Desk, Procurement and Sales teams, own, drive and manage the renewal process, including renewal quotes and renewal opportunities to ensure renewals are processed accurately and on-time
Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Accountable for maintaining accurate customer renewal records including licenses, software expiration dates and customer contact information
Communicate effectively with customers and internal stakeholders to provide updates, resolve issues, and gather feedback
Identify accounts at risk and work to develop and execute mitigation plans.