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The Scaled Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering customers to fulfill their marketing goals. By being experts of the platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.

This CSM role at our company focuses on scalability. Scale CSMs engage with customers through both 1:1 interactions for high-touch objectives and 1-to-many (1:N) success programs that drive impact across target customer segments. The team leverages robust customer data to identify opportunities to deliver greater value through broader and more advanced use of our products.

Responsibilities:

Identify, design and achieve the customer's goals in a short-term relationship
Act as a consultant when it comes to analytics, and grow clients usage of the platform
Work closely with our developers and technical teams to ensure customer satisfaction.
Contribute ideas and practical solutions to ensure customers contentment.
Continuous improve and actively contribute to the processes and procedures of the team
Represent the voice of the customer and influence product development roadmap

We are looking for a hands-on technical leader to drive the design, implementation, and evolution of our cloud infrastructure. Youll take ownership of building scalable, reliable, and secure systems that empower engineering teams to deliver with speed and confidence. Youll operate in a fast-paced environment, balancing innovation and pragmatism, and fostering a culture of continuous improvement and operational excellence.
Responsibilities:
Lead end-to-end technical initiatives to design and manage cloud infrastructure across AWS and other multi-cloud environments.
Build and evolve automation frameworks and internal tools using Python, Bash, and modern infrastructure-as-code technologies (Terraform or equivalents).
Architect, implement, and maintain CI/CD pipelines that streamline delivery and improve developer productivity.
Champion observability, reliability, and performance - establishing best practices around monitoring, alerting, and system health visibility.
Collaborate closely with cross-functional engineering teams to enable scalable deployments, efficient development workflows, and resilient production systems.
Drive technical tradeoff decisions that balance speed, cost, and reliability in a dynamic, growth-oriented environment.
Act as a mentor and advocate for DevOps culture, enabling teams to take ownership of infrastructure and operations.

This role is a great fit for a team player with a can-do mindset who thrives in a collaborative environment, working closely with Engineering, Design, and GTM to align on priorities, tradeoffs, and business needs.

Responsibilities
Own the product lifecycle end-to-end from strategy and discovery through execution, launch, and iteration ensuring clarity, alignment, and communication at every stage.
Define and drive the product vision and roadmap based on market understanding and customer needs, and communicate priorities, tradeoffs, and rationale clearly to stakeholders.
Partner closely with audit and finance users to deeply understand their day-to-day workflows and pain points, and translate insights into clear problem statements, requirements, and measurable success criteria.
Collaborate tightly with Engineering and GTM teams to maintain strong day-to-day execution, rapid feedback loops, and transparent delivery updates.
Use data to evaluate product performance, identify opportunities, and continuously improve outcomes across adoption, quality, and user experience.

We're seeking an individual who not only possesses technical skills but also boasts a strong intuition for UX and product considerations. If you thrive on collaborating closely with product managers, UI/UX designers and software engineers, we want you to join our team.
Responsibilities:
Take responsibility and lead the development of multiple frontend components and modules of the system in a dynamic startup environment.
Design, implement, and innovate, high quality user interfacing features and designs
Work closely with product managers and designers to deliver the best customer and user experience.

We are looking for a highly organized, analytical Operations Specialist to support cross-functional initiatives and help scale our business processes.

This role combines operational execution, strategic support, and exposure to legal and compliance matters. You will work closely with leadership and multiple teams to ensure smooth, compliant, and efficient business operations. This is a 12-month fixed-term position.

Responsibilities -

Business & Operational Support

Support and optimize cross-functional business processes
Assist with operational planning and execution
Manage contract lifecycle tracking and documentation
Legal & Compliance

Assist in commercial agreement processes (customers, vendors, partners)
Coordinate and review legal documentation (NDAs, MSAs, SaaS agreements, DPAs, etc.)
Support due diligence and corporate documentation processes
General Operations & IT

Oversee day-to-day operational logistics and internal infrastructure
Manage relationships with IT vendors and service providers
Coordinate employee onboarding/offboarding processes (equipment, system access, permissions)
Maintain SaaS tools administration (user management, access control, renewals)
Monitor security and compliance procedures in collaboration with relevant teams

Were seeking experienced Senior DevOps Engineer to design scalable systems and provide hands-on guidance to development teams.

Key Responsibilities:

Design, implement, and maintain scalable cloud infrastructure using AWS and GCP ensuring high availability and efficient resource utilization.
Build and manage CI/CD pipelines to automate code builds, testing, and deployments, enabling rapid and reliable software releases.
Develop and adopt new tools to make Development and Operations processes at Blockaid more efficient.
Collaborate with developers to optimize service performance, reliability, and scale.
Monitor system performance and availability using Datadog and other tools, set up alerts for proactive incident response, and manage security through IAM roles, security groups, and compliance with best practices.
Maintain Blockaid availability by participating in DevOps on-call shifts.

Were seeking a Senior Security Researcher to drive end-to-end research initiatives that strengthen detection capabilities. In this role, youll investigate emerging attack surfaces, craft and implement innovative detection logic, and test your findings in real-world environments. Its a hands-on position ideal for someone eager to transform research insights into effective, production-grade security defenses.
Responsibilities:
Research AI Agent and LLM-related risks, such as prompt injection and jailbreaking and implement sophisticated detection strategies.
Conduct research on cloud, web, and API security to uncover new threats and attack vectors.
Develop, refine, and design world-class detection logic and rules to enhance runtime protection.
Perform threat-hunting activities across large data sources to identify emerging attack patterns
Drive full-cycle research: from hypothesis and experimentation to production validation.
Collaborate with engineering and product teams to deliver actionable insights.

we are looking for a Senior Software Engineer.
Job Description:
Assume ownership of features and deliver value to customers
Design scalable Big Data pipelines using cutting-edge technologies
Deliver high-quality engineering applying common engineering principals
Work on building GenAI & Copilots security solutions
Think creatively about complex problems and deliver technological Innovation
Collaborate with others via open discussions, Design Reviews and Code Reviews

we are seeking a Hands-on Architect to design, build, and evolve the core of next-generation AI cybersecurity platform.This is not an ivory-tower role; it is for a builder at heart.
You will write code, build functional prototypes, and own critical services from inception to production.
This role demands a unique blend of deep, code-level execution with a broad, system-wide architectural vision that spans our entire data, cloud, and AI stack.
Responsibilities:
Rapidly code and build functional proofs of concept (PoCs) and prototypes to explore and validate new architectures, data platforms, data processing frameworks, and GenAI capabilities.
Validate technical feasibility, scalability, and business impact through working software, not just diagrams or documents.
Partner closely with engineering, product and data science teams to translate emerging technologies into production-ready, scalable systems.
Lead architecture design reviews, proactively identify scalability and performance bottlenecks, and embed security principles into the design process from day one.
Serve as a technical leader and mentor, elevating the team's skills through pair programming, in-depth code reviews, and deep-dive sessions on system design and software craftsmanship.

we are looking for a Software Engineer.
Job Description:
Assume ownership of features and deliver value to customers
Design scalable Big Data pipelines using cutting-edge technologies
Deliver high-quality engineering by applying common engineering principles
Work on building GenAI & Copilots security solutions
Think creatively about complex problems and deliver technological Innovation
Collaborate with others via open discussions, Design Reviews, and Code Reviews

we are looking for a Software Engineering Team Leader.
Responsibilities:
As an Engineering Manager, you will need to manage, lead and guide a team of software engineers and identify and improve processes, procedures, technical knowledge and expertise of the team.
You will assume ownership of features and deliver value to customers, understand their domain & use cases and provide solutions to their problems
Design, implement and maintain micro-services implemented various technologies and services on AWS and Azure
Deliver high-quality reusable & maintainable features covered by unit tests, components and E2E tests with metrics and monitoring capabilities to enable proper deployment to production
Collaborate with team members and other groups via open discussions, design reviews, code reviews, etc