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Were hiring a TAM Team Leader to lead and mentor our global TAM team of customer ambassadors within BioCatchs technical groups-anchoring the teams authority, sharpening customer‑advocacy standards, and ensuring clear, measurable technical outcomes for strategic accounts.
This role blends people leadership with hands-on technical expertise.
Key Responsibilities:
Leadership & People Management:
Lead, mentor, and develop a team of Technical Account Managers, fostering a proactive, ownership, and customer advocacy culture.
Define and track team KPIs, ensuring consistent value and operational excellence delivery.
Drive team enablement, training, and career growth, while promoting knowledge sharing and best practices.
Proactive Service Oversight:
Provide high‑touch support services and ensure best‑practice support standards.
Review overall customer operational health, guiding TAMs on risk mitigation and optimization.
Upgrade & Release Management:
Oversee coordination of updates and enhancements across the TAM team.
Enable TAMs to support their customers during their own release cycles.
Create and manage a framework for the team to own and manage implementation, update, and maintenance projects for their customers.
Ensure customers are informed about fixes, patches, and new releases, including demonstrations and impact assessments.
Escalation & Incident Management:
Supervise escalations (incidents and Top Customer Issues), ensuring appropriate engagement of Engineering, Solutions, Operations, and Product teams.
Lead complex postmortems with TAMs, deliver root-cause analyses, and ensure continuous improvement in escalation handling.
Strategic Technical Success:
Partner with senior customers in periodic executive technical reviews (monthly/quarterly).
Collaborate with Product Management to align customer needs with roadmap presentations and early product release rollouts.
Represent the Voice of the Customer in leadership forums, influencing service strategy and product direction.

We are seeking for a highly motivated Business Operations, Planning and Licensing Director to join our COO organization. You will have the opportunity to play a key role in shaping the future of wireless, connectivity and sensing business units.
In this role, you will support and drive business growth through business planning and operation, commercial strategy/model analysis and eco system enablement, across commercial, technical, legal, and marketing domains, ensuring smooth coordination between multiple internal and external stakeholders. The ideal candidate combines strategic thinking, business understanding, operational discipline, and strong interpersonal skills to enhance business value, support sales licensing negotiations, expand customer base, strengthen partnerships, and support the revenue objectives.
Responsibilities:
Lead and support cross-functional business operation activities - ensuring efficient communication and coordination across GMs, legal, finance, technical and commercial teams
Commercial Licensing - support Sales and Legal functions in drafting and reviewing related business licensing agreements. Help drive coherency and alignment with the business objectives, all while enabling success of deals closure
Business operation - coordinate business unit operations related to commercial strategy, sales, delivery tracking, revenue recognition, contractual commitments and contract lifecycle management (including amendment, renewals etc..) ensuring accurate documentation and reporting.
Pipeline management - Develop, maintain and expend databases of customers, prospects, and market intelligence; work closely with GMs and sales teams to identify and track strategic opportunities and create reliable P&L and forecast dashboards
Pricing and business model strategy - Working jointly with product team to drive customer and revenue growth by identifying, qualifying, and developing new business opportunities, pricing strategy, business models and supporting long-term forecasting and strategic planning.
Strategic partnerships - Develop and manage partnerships and ecosystem- identify and nurture potential business partners, establish appropriate partnership agreements, and coordinate joint commercial activities.

Required Account Executive - Base44
Job Description
Were building the go-to-market team for Base44, an AI-powered software development platform recently acquired by us. As our account executive, youll lead the charge in introducing a groundbreaking, category-defining product to the market. Youll shape the sales strategy, build a pipeline, and close key deals from the ground up.
This role is perfect for an experienced Account Executive who thrives in a fast-paced, entrepreneurial environment and is excited to bring innovative AI technology to new clients. Youll play a pivotal role in scaling our business, fostering strong relationships, and driving growth through a consultative, value-driven sales approach. Youll help define and execute the go-to-market strategy for this transformative technology.
In your day-to-day, you will:
Lead the full sales cycle, from outbound prospecting to closing new business
Craft meaningful conversations translating Base44s product vision to resonate with both technical and business stakeholders
Drive early revenue by identifying, engaging, and converting high-potential clients
Develop foundational sales strategies to support future growth, including crafting messaging, outreach approaches, and customer segmentation
Collaborate with product, marketing, and leadership teams to align go-to-market strategies
Maintain accurate deal forecasts, manage pipelines, and ensure CRM best practices
Act as a key feedback bridge between clients and the product team, influencing product roadmap and positioning.