What you'll own
The integration between our platform and ServiceNow, end to end: data ingestion, correlation of findings to configuration items, remediation workflows, and bidirectional sync.
Architecture, development, and maintenance of the backend services behind the integration, built for scale: millions of records, partial failures, rate limits, and retries.
Architecture, development, and maintenance of our scoped ServiceNow application.
New capabilities on top of ServiceNow's security and CMDB modules, from design through customer POCs to release.
Technical escalations from customers' ServiceNow administrators: joining calls, debugging in their environments, and turning what you find into fixes and product improvements.
The technical side of pre-sales conversations when a prospect's ServiceNow team has hard questions.
The ServiceNow Store certification and release cycle, with the support of the team.
Versioning and upgrade paths: shipping new versions without breaking existing customers, including migration logic where the data model changes.
Automated testing, source control, and release engineering for the application.
Close collaboration with external development partners where relevant.
Growing Remediation Workflows beyond ServiceNow as the role evolves.
Requirements: Required
5+ years of hands-on experience in backend development in a product R&D team, with languages such as Golang, Python, Java, JavaScript, or C/C++.
Hands-on development experience on ServiceNow: server-side scripting, integrations, scoped applications.
Experience building and running production systems at scale: services, data pipelines, and integrations with third-party systems.
Defensive engineering instincts for code that runs in environments you cannot inspect - unknown customizations, unexpected data volumes, partial failures, rate limits, and retries.
The ability to quickly learn and adapt to new technologies as needed.
Strong problem-solving, sense of ownership and communication skills, with the ability to work well in a team environment.
5+ years of experience, in at least 2 positions.
Mentality of a team player, with a capability to see the big picture, and use it to focus on critical detail.
Capability and will to take responsibility and have a deep influence.
Clear written and verbal communication with customers' technical teams.
Strongly preferred
Experience shipping an application to the ServiceNow Store and taking it through certification.
Hands-on experience with ServiceNow Vulnerability Response or Security Operations - particularly third-party integrations built on the VR integration framework.
CMDB knowledge, including CI identification and reconciliation (IRE).
IntegrationHub, Scripted REST APIs, Flow Designer.
Experience with source control and automated testing (ATF) for ServiceNow applications.
Golang.
Certified Application Developer (CAD).
Nice to have
Security background more broadly - vulnerability management, exposure management, or SOC workflows.
Service Graph Connectors.
MID Server architecture, especially for customers with on-premises or network-restricted deployments.
Experience with domain-separated instances as a deployment target (MSPs and large enterprises may install our app; it needs to behave correctly there).
This position is open to all candidates.